ПРИМЕЧАНИЯ

1.Dina Berta, «Employee Behavior Study Alarms Operators», Nation’s Restaurant News, vol. 37, no. 31, August 4, 2003, p. 16.

2.Craig c. Pinder, Work Motivation: Theories, Issues and Applications (Glenview, IL: Scott, Foresman and Company, 1984), p. 63; David McClelland, Human Motivation (Glenview, IL: Scott, Foresman and Company, 1985), pp. 595—596.

3.Auren Uris, 101 of the Greatest Ideas in Management (New York: John Wiley & Sons, 1986), p. 26.

4.Ibid., ð. 26.

5.Arthur W. Srerman, George W. Bohlander, and Herbert J. Chudren, Managing Human Resources, 8th ed. (Cincinnati, OH: South-Western Publishing Co., 1988), p. 304.

6.Ibid., ð. 299.

7.Ibid., ð. 302.

8.Ibid., ð. 304.

9.Материал позаимствован из книги автора, Robert Christie Mill, Managing for Productivity in the Hospitality Industry (New York: Van Nostrand Reinhold, 1989), chapters 6—10.

10.George H. Litwin and Robert A. Stringer, Jr., Motivation and Organizational Climate (Cambridge, MA: Harvard University Press, 1968).

11.Forum Corporation, The Language of Organizational Climate, неопубликованная монография, 1979.

12.Thomas T. Peters and Robert H. Waterman, In Search of Excellence (New York: Harper & Row, 1982).

13.Bruce Grindy, «Hooking and Keeping Employees», Restaurants USA, October 1998, p. 25.

14.Dina Berta, «Study Finds Employees Not Getting a Lot of Satisfaction», Nation’s Restaurant News, vol. 37, no. 23, June 9, 2003, pp. 8, 22.

15.Milford Prewitt, «All Work, No Play—No More, Special Report: General Managers», Nation’s Restaurant News, vol. 37, no. 47, November 24, 2003, pp. 1, 43, 46, 48.

16.M.C. McConkie, «A Classification of the Goal-Setting and Appraisal Process in MBO», Academy of Management Review, vol. 4, no. 1, 1979, p. 29.

17.Mill, Managing for Productivity in the Hospitality Industry, pp. 143—144.

18.Ricky W. Griffen, «Relationships among Individual, Task Design and Leader Behavior», Academy of Management Journal, vol. 23, no. 4, 1980, p. 667.

19.Warren Bennis and Burt Nanus, Leaders: The Strategies for Taking Charge (New York: Harper & Row Publishers, 1985), p. 218.

20.Marc G. Singer, Human Resource Management (Boston: PWS-Kent Publishing Company, 1990), pp. 353—354.

21.Ibid., ð. 356.

22.Gary P. Yukl, Leadership in Organizations (Upper Saddle River, NJ: Prentice Hall, 1981), pp. 121—125.

23.Singer, Human Resource Management, pp. 356—357.

24.Ibid., ð. 358.

25.Ibid., ð. 359.

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