- •BUSINESSES IN THE BOOK
- •Preface
- •Brief Contents
- •CONTENTS
- •Why Study Strategy?
- •Why Economics?
- •The Need for Principles
- •So What’s the Problem?
- •Firms or Markets?
- •A Framework for Strategy
- •Boundaries of the Firm
- •Market and Competitive Analysis
- •Positioning and Dynamics
- •Internal Organization
- •The Book
- •Endnotes
- •Costs
- •Cost Functions
- •Total Cost Functions
- •Fixed and Variable Costs
- •Average and Marginal Cost Functions
- •The Importance of the Time Period: Long-Run versus Short-Run Cost Functions
- •Sunk versus Avoidable Costs
- •Economic Costs and Profitability
- •Economic versus Accounting Costs
- •Economic Profit versus Accounting Profit
- •Demand and Revenues
- •Demand Curve
- •The Price Elasticity of Demand
- •Brand-Level versus Industry-Level Elasticities
- •Total Revenue and Marginal Revenue Functions
- •Theory of the Firm: Pricing and Output Decisions
- •Perfect Competition
- •Game Theory
- •Games in Matrix Form and the Concept of Nash Equilibrium
- •Game Trees and Subgame Perfection
- •Chapter Summary
- •Questions
- •Endnotes
- •Doing Business in 1840
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Doing Business in 1910
- •Business Conditions in 1910: A “Modern” Infrastructure
- •Production Technology
- •Transportation
- •Communications
- •Finance
- •Government
- •Doing Business Today
- •Modern Infrastructure
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Infrastructure in Emerging Markets
- •Three Different Worlds: Consistent Principles, Changing Conditions, and Adaptive Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •Definitions
- •Definition of Economies of Scale
- •Definition of Economies of Scope
- •Economies of Scale Due to Spreading of Product-Specific Fixed Costs
- •Economies of Scale Due to Trade-offs among Alternative Technologies
- •“The Division of Labor Is Limited by the Extent of the Market”
- •Special Sources of Economies of Scale and Scope
- •Density
- •Purchasing
- •Advertising
- •Costs of Sending Messages per Potential Consumer
- •Advertising Reach and Umbrella Branding
- •Research and Development
- •Physical Properties of Production
- •Inventories
- •Complementarities and Strategic Fit
- •Sources of Diseconomies of Scale
- •Labor Costs and Firm Size
- •Spreading Specialized Resources Too Thin
- •Bureaucracy
- •Economies of Scale: A Summary
- •The Learning Curve
- •The Concept of the Learning Curve
- •Expanding Output to Obtain a Cost Advantage
- •Learning and Organization
- •The Learning Curve versus Economies of Scale
- •Diversification
- •Why Do Firms Diversify?
- •Efficiency-Based Reasons for Diversification
- •Scope Economies
- •Internal Capital Markets
- •Problematic Justifications for Diversification
- •Diversifying Shareholders’ Portfolios
- •Identifying Undervalued Firms
- •Reasons Not to Diversify
- •Managerial Reasons for Diversification
- •Benefits to Managers from Acquisitions
- •Problems of Corporate Governance
- •The Market for Corporate Control and Recent Changes in Corporate Governance
- •Performance of Diversified Firms
- •Chapter Summary
- •Questions
- •Endnotes
- •Make versus Buy
- •Upstream, Downstream
- •Defining Boundaries
- •Some Make-or-Buy Fallacies
- •Avoiding Peak Prices
- •Tying Up Channels: Vertical Foreclosure
- •Reasons to “Buy”
- •Exploiting Scale and Learning Economies
- •Bureaucracy Effects: Avoiding Agency and Influence Costs
- •Agency Costs
- •Influence Costs
- •Organizational Design
- •Reasons to “Make”
- •The Economic Foundations of Contracts
- •Complete versus Incomplete Contracting
- •Bounded Rationality
- •Difficulties Specifying or Measuring Performance
- •Asymmetric Information
- •The Role of Contract Law
- •Coordination of Production Flows through the Vertical Chain
- •Leakage of Private Information
- •Transactions Costs
- •Relationship-Specific Assets
- •Forms of Asset Specificity
- •The Fundamental Transformation
- •Rents and Quasi-Rents
- •The Holdup Problem
- •Holdup and Ex Post Cooperation
- •The Holdup Problem and Transactions Costs
- •Contract Negotiation and Renegotiation
- •Investments to Improve Ex Post Bargaining Positions
- •Distrust
- •Reduced Investment
- •Recap: From Relationship-Specific Assets to Transactions Costs
- •Chapter Summary
- •Questions
- •Endnotes
- •What Does It Mean to Be “Integrated?”
- •The Property Rights Theory of the Firm
- •Alternative Forms of Organizing Transactions
- •Governance
- •Delegation
- •Recapping PRT
- •Path Dependence
- •Making the Integration Decision
- •Technical Efficiency versus Agency Efficiency
- •The Technical Efficiency/Agency Efficiency Trade-off
- •Real-World Evidence
- •Double Marginalization: A Final Integration Consideration
- •Alternatives to Vertical Integration
- •Tapered Integration: Make and Buy
- •Franchising
- •Strategic Alliances and Joint Ventures
- •Implicit Contracts and Long-Term Relationships
- •Business Groups
- •Keiretsu
- •Chaebol
- •Business Groups in Emerging Markets
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitor Identification and Market Definition
- •The Basics of Competitor Identification
- •Example 5.1 The SSNIP in Action: Defining Hospital Markets
- •Putting Competitor Identification into Practice
- •Empirical Approaches to Competitor Identification
- •Geographic Competitor Identification
- •Measuring Market Structure
- •Market Structure and Competition
- •Perfect Competition
- •Many Sellers
- •Homogeneous Products
- •Excess Capacity
- •Monopoly
- •Monopolistic Competition
- •Demand for Differentiated Goods
- •Entry into Monopolistically Competitive Markets
- •Oligopoly
- •Cournot Quantity Competition
- •The Revenue Destruction Effect
- •Cournot’s Model in Practice
- •Bertrand Price Competition
- •Why Are Cournot and Bertrand Different?
- •Evidence on Market Structure and Performance
- •Price and Concentration
- •Chapter Summary
- •Questions
- •Endnotes
- •6: Entry and Exit
- •Some Facts about Entry and Exit
- •Entry and Exit Decisions: Basic Concepts
- •Barriers to Entry
- •Bain’s Typology of Entry Conditions
- •Analyzing Entry Conditions: The Asymmetry Requirement
- •Structural Entry Barriers
- •Control of Essential Resources
- •Economies of Scale and Scope
- •Marketing Advantages of Incumbency
- •Barriers to Exit
- •Entry-Deterring Strategies
- •Limit Pricing
- •Is Strategic Limit Pricing Rational?
- •Predatory Pricing
- •The Chain-Store Paradox
- •Rescuing Limit Pricing and Predation: The Importance of Uncertainty and Reputation
- •Wars of Attrition
- •Predation and Capacity Expansion
- •Strategic Bundling
- •“Judo Economics”
- •Evidence on Entry-Deterring Behavior
- •Contestable Markets
- •An Entry Deterrence Checklist
- •Entering a New Market
- •Preemptive Entry and Rent Seeking Behavior
- •Chapter Summary
- •Questions
- •Endnotes
- •Microdynamics
- •Strategic Commitment
- •Strategic Substitutes and Strategic Complements
- •The Strategic Effect of Commitments
- •Tough and Soft Commitments
- •A Taxonomy of Commitment Strategies
- •The Informational Benefits of Flexibility
- •Real Options
- •Competitive Discipline
- •Dynamic Pricing Rivalry and Tit-for-Tat Pricing
- •Why Is Tit-for-Tat So Compelling?
- •Coordinating on the Right Price
- •Impediments to Coordination
- •The Misread Problem
- •Lumpiness of Orders
- •Information about the Sales Transaction
- •Volatility of Demand Conditions
- •Facilitating Practices
- •Price Leadership
- •Advance Announcement of Price Changes
- •Most Favored Customer Clauses
- •Uniform Delivered Prices
- •Where Does Market Structure Come From?
- •Sutton’s Endogenous Sunk Costs
- •Innovation and Market Evolution
- •Learning and Industry Dynamics
- •Chapter Summary
- •Questions
- •Endnotes
- •8: Industry Analysis
- •Performing a Five-Forces Analysis
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power and Buyer Power
- •Strategies for Coping with the Five Forces
- •Coopetition and the Value Net
- •Applying the Five Forces: Some Industry Analyses
- •Chicago Hospital Markets Then and Now
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Commercial Airframe Manufacturing
- •Market Definition
- •Internal Rivalry
- •Barriers to Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Professional Sports
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Professional Search Firms
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitive Advantage Defined
- •Maximum Willingness-to-Pay and Consumer Surplus
- •From Maximum Willingness-to-Pay to Consumer Surplus
- •Value-Created
- •Value Creation and “Win–Win” Business Opportunities
- •Value Creation and Competitive Advantage
- •Analyzing Value Creation
- •Value Creation and the Value Chain
- •Value Creation, Resources, and Capabilities
- •Generic Strategies
- •The Strategic Logic of Cost Leadership
- •The Strategic Logic of Benefit Leadership
- •Extracting Profits from Cost and Benefit Advantage
- •Comparing Cost and Benefit Advantages
- •“Stuck in the Middle”
- •Diagnosing Cost and Benefit Drivers
- •Cost Drivers
- •Cost Drivers Related to Firm Size, Scope, and Cumulative Experience
- •Cost Drivers Independent of Firm Size, Scope, or Cumulative Experience
- •Cost Drivers Related to Organization of the Transactions
- •Benefit Drivers
- •Methods for Estimating and Characterizing Costs and Perceived Benefits
- •Estimating Costs
- •Estimating Benefits
- •Strategic Positioning: Broad Coverage versus Focus Strategies
- •Segmenting an Industry
- •Broad Coverage Strategies
- •Focus Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •The “Shopping Problem”
- •Unraveling
- •Alternatives to Disclosure
- •Nonprofit Firms
- •Report Cards
- •Multitasking: Teaching to the Test
- •What to Measure
- •Risk Adjustment
- •Presenting Report Card Results
- •Gaming Report Cards
- •The Certifier Market
- •Certification Bias
- •Matchmaking
- •When Sellers Search for Buyers
- •Chapter Summary
- •Questions
- •Endnotes
- •Market Structure and Threats to Sustainability
- •Threats to Sustainability in Competitive and Monopolistically Competitive Markets
- •Threats to Sustainability under All Market Structures
- •Evidence: The Persistence of Profitability
- •The Resource-Based Theory of the Firm
- •Imperfect Mobility and Cospecialization
- •Isolating Mechanisms
- •Impediments to Imitation
- •Legal Restrictions
- •Superior Access to Inputs or Customers
- •The Winner’s Curse
- •Market Size and Scale Economies
- •Intangible Barriers to Imitation
- •Causal Ambiguity
- •Dependence on Historical Circumstances
- •Social Complexity
- •Early-Mover Advantages
- •Learning Curve
- •Reputation and Buyer Uncertainty
- •Buyer Switching Costs
- •Network Effects
- •Networks and Standards
- •Competing “For the Market” versus “In the Market”
- •Knocking off a Dominant Standard
- •Early-Mover Disadvantages
- •Imperfect Imitability and Industry Equilibrium
- •Creating Advantage and Creative Destruction
- •Disruptive Technologies
- •The Productivity Effect
- •The Sunk Cost Effect
- •The Replacement Effect
- •The Efficiency Effect
- •Disruption versus the Resource-Based Theory of the Firm
- •Innovation and the Market for Ideas
- •The Environment
- •Factor Conditions
- •Demand Conditions
- •Related Supplier or Support Industries
- •Strategy, Structure, and Rivalry
- •Chapter Summary
- •Questions
- •Endnotes
- •The Principal–Agent Relationship
- •Combating Agency Problems
- •Performance-Based Incentives
- •Problems with Performance-Based Incentives
- •Preferences over Risky Outcomes
- •Risk Sharing
- •Risk and Incentives
- •Selecting Performance Measures: Managing Trade-offs between Costs
- •Do Pay-for-Performance Incentives Work?
- •Implicit Incentive Contracts
- •Subjective Performance Evaluation
- •Promotion Tournaments
- •Efficiency Wages and the Threat of Termination
- •Incentives in Teams
- •Chapter Summary
- •Questions
- •Endnotes
- •13: Strategy and Structure
- •An Introduction to Structure
- •Individuals, Teams, and Hierarchies
- •Complex Hierarchy
- •Departmentalization
- •Coordination and Control
- •Approaches to Coordination
- •Types of Organizational Structures
- •Functional Structure (U-form)
- •Multidivisional Structure (M-form)
- •Matrix Structure
- •Matrix or Division? A Model of Optimal Structure
- •Network Structure
- •Why Are There So Few Structural Types?
- •Structure—Environment Coherence
- •Technology and Task Interdependence
- •Efficient Information Processing
- •Structure Follows Strategy
- •Strategy, Structure, and the Multinational Firm
- •Chapter Summary
- •Questions
- •Endnotes
- •The Social Context of Firm Behavior
- •Internal Context
- •Power
- •The Sources of Power
- •Structural Views of Power
- •Do Successful Organizations Need Powerful Managers?
- •The Decision to Allocate Formal Power to Individuals
- •Culture
- •Culture Complements Formal Controls
- •Culture Facilitates Cooperation and Reduces Bargaining Costs
- •Culture, Inertia, and Performance
- •A Word of Caution about Culture
- •External Context, Institutions, and Strategies
- •Institutions and Regulation
- •Interfirm Resource Dependence Relationships
- •Industry Logics: Beliefs, Values, and Behavioral Norms
- •Chapter Summary
- •Questions
- •Endnotes
- •Glossary
- •Name Index
- •Subject Index
222 • Chapter 6 • Entry and Exit
other firm has chosen. In a static world in which both firms make simultaneous entry decisions, there are two equally plausible Nash equilibria: Big D enters and Giant E stays out, and vice versa. These equilibria are highlighted in Figure 6.4. Economic theory has little to say about which firm will actually enter, and this issue might be determined by idiosyncratic factors not captured by the model.
In both equilibria, the firm that enters earns $6 million and the firm that stays out earns $0, so the firm that stays out will surely feel that it should have done something differently, even if it knows that it would be futile to enter now and lose $4 million. For example, it might have lobbied the local Blueville government for legislation giving it exclusive local rights to mix cement, transferring some of the profits to the legislators who have the power to erect entry barriers. This is known as rent-seeking behavior—costly activities intended to increase the chances of landing available profits. (The term rent refers to excess returns above and beyond opportunity costs and is often used interchangeably with economic profit.)
By leaving the static model and adding a time dimension, we can explore other, less sinister ways for our cement firms to assure themselves of a better shot at the monopoly profits. Remember that Blueville is growing and was not always the bustling metropolis it is today. Rather than entering today, when Blueville is so big that the monopolist’s net lifetime profits are $6 million, one of the firms could have entered earlier, when Blueville was much smaller. The discounted lifetime profits would be something less than $6 million, but this would still preempt entry by the other firm, and it is better to earn somewhat less than $6 million than earn nothing at all.
We can again use the concept of the Nash equilibrium to study the timing of entry. Consider the situation if Big D enters the Blueville market today and makes $6 million in net lifetime profits, while Giant E stays out and earns $0. Once we leave the static world, this is not a Nash equilibrium because Giant E could do better by entering the market before Big D. Giant E’s net lifetime profits would be somewhat less than $6 million because it would have entered when Blueville was a smaller community, while Big D would earn $0. Provided that Giant E is earning any positive profits, this is still not a Nash equilibrium because Big D could do better than earn $0 by entering earlier still. By this logic, the only Nash equilibrium is when either Big D or Giant E enters when the market is very small, so that its net lifetime profits are $0, and the other firm never enters and also earns $0. In this way, early entry dissipates all the monopoly rents.
This example illustrates a broader point. By engaging in rent-seeking behavior, firms that would appear to be in an enviable competitive position, even firms with established monopolies, may have dissipated some or all of the available profits. This may take the form of preemptive entry, lobbying the government, or spending money to develop supplier or customer relationships. And if several firms are competing for the monopoly rents, the “winner” must have some unique assets or abilities—what we have dubbed “asymmetries” in this chapter—if it hopes to end up earning positive profits.
CHAPTER SUMMARY
Entry and exit are pervasive. In a typical industry, one-third of the firms are less than five years old, and one-third of the firms will exit within the next five years.
A firm will enter a market if it expects postentry profits to exceed the sunk costs of entry. Factors that reduce the likelihood of entry are called entry barriers.
Questions • 223
A firm will exit a market if it expects future losses to exceed the sunk costs of exit.
Entry barriers result from asymmetries between incumbent firms and entrants.
Exogenous market forces can create structural entry barriers. Low demand, high capital requirements, and limited access to resources are all examples of structural entry barriers. Exit barriers arise when firms must meet obligations whether or not they produce.
An incumbent firm can use predatory acts to deter entry or hasten exit by competitors. Limit pricing, predatory pricing, and capacity expansion change entrants’ forecasts of the profitability of postentry competition.
Limit pricing and predatory pricing can succeed only if the entrant is uncertain about the nature of postentry competition.
Firms may hold excess capacity to credibly signal their intent to lower prices in the event of entry.
Firms can engage in predatory practices to promote exit by rivals. Once a firm realizes that it cannot survive a price war, it exits, permitting the survivors to raise price and increase share. A firm may try to convince its rivals that it is more likely to survive a price war to hasten the rival’s exit.
Managers report that they frequently engage in entry-deterring strategies, especially to protect new products.
Firms competing to enter new markets may engage in rent-seeking behaviors, such as preemptive entry, that dissipate some or all of the available profits.
QUESTIONS
1.Researchers have found that industries with high entry rates tended to also have high exit rates. Can you explain this finding? What does this imply for the pricing strategies of incumbent firms?
2.Dunne, Roberts, and Samuelson examined manufacturing industries in the 1960s to 1980s. Do you think that technological changes since that time will have affected entry and exit patterns? What industries are most likely to have been affected?
3.“All else equal, an incumbent would prefer blockaded entry to deterrable entry.” Comment.
4.Under what conditions do economies of scale serve as an entry barrier? Do the same conditions apply to learning curves?
5.Under what conditions can a firm prosper by gaining control of essential resources?
6.Industries with high barriers to entry often have high barriers to exit. Explain.
7.How a firm behaves toward existing competitors is a major determinant of whether it will face entry by new competitors. Explain.
8.Why is uncertainty a key to the success of entry deterrence?
9.An incumbent firm is considering expanding its capacity. It can do so in one of two ways. It can purchase fungible, general-purpose equipment and machinery that can be resold at close to its original value. Or it can invest in highly specialized machinery which, once it is put in place, has virtually no salvage value.
224 • Chapter 6 • Entry and Exit
Assuming that each choice results in the same production costs once installed, under which choice is the incumbent likely to encounter a greater likelihood of entry and why?
10. In most models of entry deterrence, the incumbent engages in predatory practices that harm a potential entrant. Can these models be reversed, so that the entrant engages in predatory practices? Why do you think incumbents are more likely to set predatory pricing than are entrants?
11. Suppose that a hospital monopolizes the local market for heart surgery, charging $10,000 per procedure. The hospital does 1,000 heart surgeries annually, and the cost of heart surgery is $5,000 per procedure. The hospital is a duopolist in the market for cataract surgery. The hospital and its competitor both perform 2,000 cataract procedures annually, charge $2,000 per procedure, and have costs of $1,000 per procedure. The hospital plans to go to insurers and offer a bundled price. It will discount the price of heart surgery below $10,000 and hold the price of cataracts at $2,000, provided that it is given exclusivity in the cataract market. What price for heart surgery must the hospital charge to insure that its competitor cannot profitably compete in the cataract market? (Assume that the hospital would match its rival’s price in the cataract market if the rival were to respond to this bundling arrangement by cutting its cataract price.)
12. “Judo economics suggests that economies of scale are useless at best.” Do you agree or disagree?
13. Recall the discussion of monopolistic competition in Chapter 5. Suppose that an entrepreneur considered opening a video store along Straight Street in Linesville. Where should the entrepreneur position the store? Does your answer depend on whether further entry is expected?
14. Consider a firm selling two products, A and B, that substitute for each other. Suppose that an entrant introduces a product that is identical to product A. What factors do you think will affect (a) whether a price war is initiated, and (b) who wins the price war?
ENDNOTES
1Dunne, T., M. J. Roberts, and L. Samuelson, “Patterns of Firm Entry and Exit in U.S. Manufacturing Industries,” RAND Journal of Economics, Winter 1988, pp. 495–515.
2Disney, R., J. Haskel, and Y. Heden, 2003, “Entry, Exit and Establishment Survival in UK Manufacturing,” Journal of Industrial Economics, 51(1), pp. 91–112.
3The theory of real options described in Chapter 7 discusses many of the issues affecting the timing of entry and exit decisions.
4This definition is a synthesis of the definitions of entry barriers of Joe Bain in Barriers to New Competition: Their Character and Consequences in Manufacturing Industries, Cambridge, MA, Harvard University Press, 1956, and C. C. Von Weizsäcker in Barriers to Entry: A Theoretical Treatment, Berlin, Springer-Verlag, 1980.
5Bain, Barriers to New Competition.
6Fisher, F., Industrial Organization, Economics, and the Law, Cambridge, MA, MIT Press, 1991.
7Much of the information for this example was taken from Michaels, D., “From Tiny Dubai, an Airline with Global Ambition Takes Off,” The Wall Street Journal, January 11, 2005, p. 1.
Endnotes • 225
8Fligstein, N., The Transformation of Corporate Control, Cambridge, MA, Harvard University Press, 1990.
9For a detailed discussion see Schmalensee, R., “Entry Deterrence in the Ready-to-Eat Breakfast Cereal Industry,” Bell Journal of Economics, 9(2), 1978, pp. 305–327.
10Scherer, F. M., “The Breakfast Cereal Industry,” in Adams, W. (ed.), The Structure of American Industry, 7th ed., New York, Macmillan, 1986.
11Bain, J. S., “A Note on Pricing in Monopoly and Oligopoly,” American Economic Review, 39, March 1949, pp. 448–464.
12Salvo, A., “Inferring Conduct under the Threat of Entry: The Case of the Brazilian Cement Industry,” London School of Economics, 2005, Mimeo.
13See Chapter 1 for a discussion of the use of the fold-back method to determine subgame perfect equilibria.
14See Martin, S., Industrial Economics, New York, Macmillan, 1988, for a good review of the various legal tests for predatory pricing that have been proposed.
15This term was coined by the game theorist Reinhard Selten in his article, “The Chain Store Paradox,” Theory and Decision, 9, 1978, pp. 127–159.
16Isaac, R., and V. Smith, “In Search of Predatory Pricing,” Journal of Political Economy, 93, 1985, pp. 320–345.
17Jung, Y. J., J. Kagel, and D. Levin, “On the Existence of Predatory Pricing: An Experimental Study of Reputation and Entry Deterrence in the Chain-store Game,” Rand Journal of Economics, 25(1), 1994, pp. 72–93.
18Based on Lieberman, Marvin B., “Strategies for Capacity Expansion,” Sloan Management Review, Summer 1987, pp. 19–25.
19Antitrust Modernization Commission, Report and Recommendation 99 (April 2007), available in full text at http://govinfo.library.unt.edu/amc.
20Gelman, J., and S. Salop, “Judo Economics: Capacity Limitation and Coupon Competition,” Bell Journal of Economics, 14, 1983, pp. 315–325.
21Smiley, R., “Empirical Evidence on Strategic Entry Deterrence,” International Journal of Industrial Organization, 6, 1988, pp. 167–180.
22Baumol, W., J. Panzar, and R. Willig, Contestable Markets and the Theory of Industrial Structure, New York, Harcourt Brace Jovanovich, 1982.
23Borenstein, S., “Hubs and High Fares: Dominance and Market Power in the U.S. Airline Industry,” RAND Journal of Economics, 20, 1989, pp. 344–365.
7 |
DYNAMICS: COMPETING |
|
ACROSS TIME |
Former American Airlines CEO Robert Crandall once famously said, “This industry is always in the grip of its dumbest competitors.” Crandall was frustrated by a resumption of price wars in an industry that struggled to turn a profit even in the best of times. In the early 1990s, several U.S. carriers had been in and out of bankruptcy, sometimes more than once. Crandall lectured the competition on the need for higher fares, and in late 1991 American launched “Value Pricing” with just four fare classes on any flight (first class, coach, 7-day and 14-day advanced purchase). American promoted value pricing as a money saver, but many strategists believed instead that the four fare classes could become “focal points” around which the major carriers could fix prices and avoid further price wars. Facing excess capacity during an economic downturn, some carriers apparently did not get the message or refused to go along, and they undercut American’s fares. By spring of 1992, Crandall was once again fed up with his “dumbest competitors” and American took airfares even lower. Crandall’s attempt to end the price wars ended in failure.
A decade after the Value Pricing fiasco, Crandall had come to understand that with excess capacity throughout the system, airlines would always be tempted to slash prices. Rather than try to coordinate pricing directly, he led an effort to remove capacity. Always thinking of public relations, Crandall and American launched the “Extra Legroom in Coach” promotion in February 2000. Extra legroom meant fewer seats. If other carriers followed suit, then empty seats would be a thing of the past and prices would stabilize. United Airlines took baby steps in the same direction, introducing its Economy Plus seating in 2001. But the remaining domestic carriers saw the Extra Legroom promotion not as an opportunity to change the industry equilibrium in the long term, but as a chance to steal market share in the near term. In October 2004, with the economy soaring and its market share declining, American put the seats back in its planes.
Amid the economic boom of the mid-2000s, when planes were full and fares were high, the industry did something strange. One carrier after another began pulling capacity out of the system. They eliminated routes and switched to smaller commuter jets. Some carriers merged. When the great recession hit in 2008, the industry was ready and airfares remained high. Only the recent rapid increase in fuel prices has kept the industry from sustained profitability.
The airline industry makes for a remarkable case study of competitive dynamics. In this chapter we consider the many facets of dynamics. We will examine the timing of decisions and the importance of commitment. We will explore the concept of a focal point and whether firms can use that concept to avoid the ravages of cutthroat
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