- •BUSINESSES IN THE BOOK
- •Preface
- •Brief Contents
- •CONTENTS
- •Why Study Strategy?
- •Why Economics?
- •The Need for Principles
- •So What’s the Problem?
- •Firms or Markets?
- •A Framework for Strategy
- •Boundaries of the Firm
- •Market and Competitive Analysis
- •Positioning and Dynamics
- •Internal Organization
- •The Book
- •Endnotes
- •Costs
- •Cost Functions
- •Total Cost Functions
- •Fixed and Variable Costs
- •Average and Marginal Cost Functions
- •The Importance of the Time Period: Long-Run versus Short-Run Cost Functions
- •Sunk versus Avoidable Costs
- •Economic Costs and Profitability
- •Economic versus Accounting Costs
- •Economic Profit versus Accounting Profit
- •Demand and Revenues
- •Demand Curve
- •The Price Elasticity of Demand
- •Brand-Level versus Industry-Level Elasticities
- •Total Revenue and Marginal Revenue Functions
- •Theory of the Firm: Pricing and Output Decisions
- •Perfect Competition
- •Game Theory
- •Games in Matrix Form and the Concept of Nash Equilibrium
- •Game Trees and Subgame Perfection
- •Chapter Summary
- •Questions
- •Endnotes
- •Doing Business in 1840
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Doing Business in 1910
- •Business Conditions in 1910: A “Modern” Infrastructure
- •Production Technology
- •Transportation
- •Communications
- •Finance
- •Government
- •Doing Business Today
- •Modern Infrastructure
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Infrastructure in Emerging Markets
- •Three Different Worlds: Consistent Principles, Changing Conditions, and Adaptive Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •Definitions
- •Definition of Economies of Scale
- •Definition of Economies of Scope
- •Economies of Scale Due to Spreading of Product-Specific Fixed Costs
- •Economies of Scale Due to Trade-offs among Alternative Technologies
- •“The Division of Labor Is Limited by the Extent of the Market”
- •Special Sources of Economies of Scale and Scope
- •Density
- •Purchasing
- •Advertising
- •Costs of Sending Messages per Potential Consumer
- •Advertising Reach and Umbrella Branding
- •Research and Development
- •Physical Properties of Production
- •Inventories
- •Complementarities and Strategic Fit
- •Sources of Diseconomies of Scale
- •Labor Costs and Firm Size
- •Spreading Specialized Resources Too Thin
- •Bureaucracy
- •Economies of Scale: A Summary
- •The Learning Curve
- •The Concept of the Learning Curve
- •Expanding Output to Obtain a Cost Advantage
- •Learning and Organization
- •The Learning Curve versus Economies of Scale
- •Diversification
- •Why Do Firms Diversify?
- •Efficiency-Based Reasons for Diversification
- •Scope Economies
- •Internal Capital Markets
- •Problematic Justifications for Diversification
- •Diversifying Shareholders’ Portfolios
- •Identifying Undervalued Firms
- •Reasons Not to Diversify
- •Managerial Reasons for Diversification
- •Benefits to Managers from Acquisitions
- •Problems of Corporate Governance
- •The Market for Corporate Control and Recent Changes in Corporate Governance
- •Performance of Diversified Firms
- •Chapter Summary
- •Questions
- •Endnotes
- •Make versus Buy
- •Upstream, Downstream
- •Defining Boundaries
- •Some Make-or-Buy Fallacies
- •Avoiding Peak Prices
- •Tying Up Channels: Vertical Foreclosure
- •Reasons to “Buy”
- •Exploiting Scale and Learning Economies
- •Bureaucracy Effects: Avoiding Agency and Influence Costs
- •Agency Costs
- •Influence Costs
- •Organizational Design
- •Reasons to “Make”
- •The Economic Foundations of Contracts
- •Complete versus Incomplete Contracting
- •Bounded Rationality
- •Difficulties Specifying or Measuring Performance
- •Asymmetric Information
- •The Role of Contract Law
- •Coordination of Production Flows through the Vertical Chain
- •Leakage of Private Information
- •Transactions Costs
- •Relationship-Specific Assets
- •Forms of Asset Specificity
- •The Fundamental Transformation
- •Rents and Quasi-Rents
- •The Holdup Problem
- •Holdup and Ex Post Cooperation
- •The Holdup Problem and Transactions Costs
- •Contract Negotiation and Renegotiation
- •Investments to Improve Ex Post Bargaining Positions
- •Distrust
- •Reduced Investment
- •Recap: From Relationship-Specific Assets to Transactions Costs
- •Chapter Summary
- •Questions
- •Endnotes
- •What Does It Mean to Be “Integrated?”
- •The Property Rights Theory of the Firm
- •Alternative Forms of Organizing Transactions
- •Governance
- •Delegation
- •Recapping PRT
- •Path Dependence
- •Making the Integration Decision
- •Technical Efficiency versus Agency Efficiency
- •The Technical Efficiency/Agency Efficiency Trade-off
- •Real-World Evidence
- •Double Marginalization: A Final Integration Consideration
- •Alternatives to Vertical Integration
- •Tapered Integration: Make and Buy
- •Franchising
- •Strategic Alliances and Joint Ventures
- •Implicit Contracts and Long-Term Relationships
- •Business Groups
- •Keiretsu
- •Chaebol
- •Business Groups in Emerging Markets
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitor Identification and Market Definition
- •The Basics of Competitor Identification
- •Example 5.1 The SSNIP in Action: Defining Hospital Markets
- •Putting Competitor Identification into Practice
- •Empirical Approaches to Competitor Identification
- •Geographic Competitor Identification
- •Measuring Market Structure
- •Market Structure and Competition
- •Perfect Competition
- •Many Sellers
- •Homogeneous Products
- •Excess Capacity
- •Monopoly
- •Monopolistic Competition
- •Demand for Differentiated Goods
- •Entry into Monopolistically Competitive Markets
- •Oligopoly
- •Cournot Quantity Competition
- •The Revenue Destruction Effect
- •Cournot’s Model in Practice
- •Bertrand Price Competition
- •Why Are Cournot and Bertrand Different?
- •Evidence on Market Structure and Performance
- •Price and Concentration
- •Chapter Summary
- •Questions
- •Endnotes
- •6: Entry and Exit
- •Some Facts about Entry and Exit
- •Entry and Exit Decisions: Basic Concepts
- •Barriers to Entry
- •Bain’s Typology of Entry Conditions
- •Analyzing Entry Conditions: The Asymmetry Requirement
- •Structural Entry Barriers
- •Control of Essential Resources
- •Economies of Scale and Scope
- •Marketing Advantages of Incumbency
- •Barriers to Exit
- •Entry-Deterring Strategies
- •Limit Pricing
- •Is Strategic Limit Pricing Rational?
- •Predatory Pricing
- •The Chain-Store Paradox
- •Rescuing Limit Pricing and Predation: The Importance of Uncertainty and Reputation
- •Wars of Attrition
- •Predation and Capacity Expansion
- •Strategic Bundling
- •“Judo Economics”
- •Evidence on Entry-Deterring Behavior
- •Contestable Markets
- •An Entry Deterrence Checklist
- •Entering a New Market
- •Preemptive Entry and Rent Seeking Behavior
- •Chapter Summary
- •Questions
- •Endnotes
- •Microdynamics
- •Strategic Commitment
- •Strategic Substitutes and Strategic Complements
- •The Strategic Effect of Commitments
- •Tough and Soft Commitments
- •A Taxonomy of Commitment Strategies
- •The Informational Benefits of Flexibility
- •Real Options
- •Competitive Discipline
- •Dynamic Pricing Rivalry and Tit-for-Tat Pricing
- •Why Is Tit-for-Tat So Compelling?
- •Coordinating on the Right Price
- •Impediments to Coordination
- •The Misread Problem
- •Lumpiness of Orders
- •Information about the Sales Transaction
- •Volatility of Demand Conditions
- •Facilitating Practices
- •Price Leadership
- •Advance Announcement of Price Changes
- •Most Favored Customer Clauses
- •Uniform Delivered Prices
- •Where Does Market Structure Come From?
- •Sutton’s Endogenous Sunk Costs
- •Innovation and Market Evolution
- •Learning and Industry Dynamics
- •Chapter Summary
- •Questions
- •Endnotes
- •8: Industry Analysis
- •Performing a Five-Forces Analysis
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power and Buyer Power
- •Strategies for Coping with the Five Forces
- •Coopetition and the Value Net
- •Applying the Five Forces: Some Industry Analyses
- •Chicago Hospital Markets Then and Now
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Commercial Airframe Manufacturing
- •Market Definition
- •Internal Rivalry
- •Barriers to Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Professional Sports
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Professional Search Firms
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitive Advantage Defined
- •Maximum Willingness-to-Pay and Consumer Surplus
- •From Maximum Willingness-to-Pay to Consumer Surplus
- •Value-Created
- •Value Creation and “Win–Win” Business Opportunities
- •Value Creation and Competitive Advantage
- •Analyzing Value Creation
- •Value Creation and the Value Chain
- •Value Creation, Resources, and Capabilities
- •Generic Strategies
- •The Strategic Logic of Cost Leadership
- •The Strategic Logic of Benefit Leadership
- •Extracting Profits from Cost and Benefit Advantage
- •Comparing Cost and Benefit Advantages
- •“Stuck in the Middle”
- •Diagnosing Cost and Benefit Drivers
- •Cost Drivers
- •Cost Drivers Related to Firm Size, Scope, and Cumulative Experience
- •Cost Drivers Independent of Firm Size, Scope, or Cumulative Experience
- •Cost Drivers Related to Organization of the Transactions
- •Benefit Drivers
- •Methods for Estimating and Characterizing Costs and Perceived Benefits
- •Estimating Costs
- •Estimating Benefits
- •Strategic Positioning: Broad Coverage versus Focus Strategies
- •Segmenting an Industry
- •Broad Coverage Strategies
- •Focus Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •The “Shopping Problem”
- •Unraveling
- •Alternatives to Disclosure
- •Nonprofit Firms
- •Report Cards
- •Multitasking: Teaching to the Test
- •What to Measure
- •Risk Adjustment
- •Presenting Report Card Results
- •Gaming Report Cards
- •The Certifier Market
- •Certification Bias
- •Matchmaking
- •When Sellers Search for Buyers
- •Chapter Summary
- •Questions
- •Endnotes
- •Market Structure and Threats to Sustainability
- •Threats to Sustainability in Competitive and Monopolistically Competitive Markets
- •Threats to Sustainability under All Market Structures
- •Evidence: The Persistence of Profitability
- •The Resource-Based Theory of the Firm
- •Imperfect Mobility and Cospecialization
- •Isolating Mechanisms
- •Impediments to Imitation
- •Legal Restrictions
- •Superior Access to Inputs or Customers
- •The Winner’s Curse
- •Market Size and Scale Economies
- •Intangible Barriers to Imitation
- •Causal Ambiguity
- •Dependence on Historical Circumstances
- •Social Complexity
- •Early-Mover Advantages
- •Learning Curve
- •Reputation and Buyer Uncertainty
- •Buyer Switching Costs
- •Network Effects
- •Networks and Standards
- •Competing “For the Market” versus “In the Market”
- •Knocking off a Dominant Standard
- •Early-Mover Disadvantages
- •Imperfect Imitability and Industry Equilibrium
- •Creating Advantage and Creative Destruction
- •Disruptive Technologies
- •The Productivity Effect
- •The Sunk Cost Effect
- •The Replacement Effect
- •The Efficiency Effect
- •Disruption versus the Resource-Based Theory of the Firm
- •Innovation and the Market for Ideas
- •The Environment
- •Factor Conditions
- •Demand Conditions
- •Related Supplier or Support Industries
- •Strategy, Structure, and Rivalry
- •Chapter Summary
- •Questions
- •Endnotes
- •The Principal–Agent Relationship
- •Combating Agency Problems
- •Performance-Based Incentives
- •Problems with Performance-Based Incentives
- •Preferences over Risky Outcomes
- •Risk Sharing
- •Risk and Incentives
- •Selecting Performance Measures: Managing Trade-offs between Costs
- •Do Pay-for-Performance Incentives Work?
- •Implicit Incentive Contracts
- •Subjective Performance Evaluation
- •Promotion Tournaments
- •Efficiency Wages and the Threat of Termination
- •Incentives in Teams
- •Chapter Summary
- •Questions
- •Endnotes
- •13: Strategy and Structure
- •An Introduction to Structure
- •Individuals, Teams, and Hierarchies
- •Complex Hierarchy
- •Departmentalization
- •Coordination and Control
- •Approaches to Coordination
- •Types of Organizational Structures
- •Functional Structure (U-form)
- •Multidivisional Structure (M-form)
- •Matrix Structure
- •Matrix or Division? A Model of Optimal Structure
- •Network Structure
- •Why Are There So Few Structural Types?
- •Structure—Environment Coherence
- •Technology and Task Interdependence
- •Efficient Information Processing
- •Structure Follows Strategy
- •Strategy, Structure, and the Multinational Firm
- •Chapter Summary
- •Questions
- •Endnotes
- •The Social Context of Firm Behavior
- •Internal Context
- •Power
- •The Sources of Power
- •Structural Views of Power
- •Do Successful Organizations Need Powerful Managers?
- •The Decision to Allocate Formal Power to Individuals
- •Culture
- •Culture Complements Formal Controls
- •Culture Facilitates Cooperation and Reduces Bargaining Costs
- •Culture, Inertia, and Performance
- •A Word of Caution about Culture
- •External Context, Institutions, and Strategies
- •Institutions and Regulation
- •Interfirm Resource Dependence Relationships
- •Industry Logics: Beliefs, Values, and Behavioral Norms
- •Chapter Summary
- •Questions
- •Endnotes
- •Glossary
- •Name Index
- •Subject Index
364 • Chapter 11 • Sustaining Competitive Advantage
MARKET STRUCTURE AND THREATS TO SUSTAINABILITY
In Chapter 5 we discussed how market structure affects industry performance in the short run. Market structure also affects the ability of firms to sustain long-run profitability.
Threats to Sustainability in Competitive and Monopolistically Competitive Markets
The theory of perfect competition is a logical starting point for our discussion of sustainability of competitive advantage. That theory—developed for industries with many sellers of homogeneous products and discussed in detail in the Economics Primer—has a fundamentally important implication: opportunities for earning profit based on favorable market conditions will quickly evaporate as new entrants flow into the market, increase the supply of output, and drive price down to the point where economic profits are zero (see Figure 11.1). If entry is free, then any firm lacking some advantage conferring superior B–C will earn zero profits.
The dynamic of competition can operate under more complex conditions than the textbook perfectly competitive market. Consider monopolistically competitive markets in which sellers are differentiated in distinct niches. Unlike perfect competition, a monopolistically competitive seller can raise its price without losing all its customers. In other words, it faces downward-sloping demand. Like any firm that faces downward-sloping demand, a monopolistically competitive seller will maximize profits by setting its price above its marginal cost. (See the Economics Primer for further discussion of this point.)
Even though a monopolistically competitive seller sets price above marginal cost, there is no guarantee that it will earn profits. The seller may be covering incremental costs, but it must also have sufficient sales volume to cover its fixed
FIGURE 11.1
The Perfectly Competitive Dynamic
This figure depicts a market in which consumers have identical tastes, which are reflected by indifference curves, such as I1, I2, and I3. The upward-sloping line is the efficiency frontier for this market. A price-quality position, such as (PA, qA), could not be sustained when there is free entry and costless imitation. An entrant could offer a lower price and higher quality (e.g., PB, qB) and steal the market from incumbent firms. The perfectly competitive equilibrium occurs at price-quality combination (PZ, qZ). At this point, economic profits are zero, and no other price-quality position simultaneously results in greater consumer surplus and higher profit.
Unit cost, price
C, P
Efficiency frontier
PA
PB
I1
PZ = CZ
I2
I3 |
Quality |
||
|
|
|
|
qA |
|
qZ |
q |
|
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q |
|
B |
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Market Structure and Threats to Sustainability • 365
costs. If incumbent sellers are making profits, and there is free entry into the market, new firms will enter. By slightly differentiating themselves from incumbents, these entrants will find their own niches but will inevitably take some business from incumbents. Chapter 6 explained how entry will continue in this way until incremental profits just cover fixed costs. The fast-food market shows how entry by differentiated sellers (e.g., Taco Bell) ate into the profits of the successful incumbent (McDonald’s). There are countless other examples across many industries.
Successful incumbents in both competitive and monopolistically competitive markets can do little to preserve profits unless they can deter entry. We discussed strategies for doing this in Chapter 6 and in the last part of Chapter 7, where we emphasized how incumbents can create endogenous sunk costs through branding and other strategies. Note that the conditions that tend to facilitate entry deterrence, such as high fixed costs and a dominant firm willing to enforce strategies such as limit pricing, tend to be absent in competitive and monopolistically competitive markets. Although competitive and monopolistically competitive markets do not tend to enjoy sustained periods of profits, individual firms within these markets can prosper by finding uniquely efficient production processes or product enhancements.
Threats to Sustainability under All Market Structures
Even in oligopolistic or monopolistic markets, where entry might be blockaded or deterred, a successful incumbent may not stay successful for long. Sometimes luck plays a role, as when success is due to factors that the incumbent cannot control, such as the weather or general business conditions. For example, the 2011 Japanese earthquake devastated the supply chain of Japanese car makers, allowing U.S. and Korean competitors to increase their market shares. Over time, parts suppliers returned to normal production and the Japanese car makers regained the share they had lost, and U.S. and Korean car makers lost the share they had gained. This is an example of how outlier performance can regress to the mean. The general point about regression to the mean is as follows. Whenever a firm does exceedingly well, one must consider whether it benefited from unusually good luck. Conversely, an underperforming firm might have had bad luck. Since good luck is unlikely to persist (or it would not have been luck), one should not always expect firms to repeat extreme performances, whether good or bad, for long.
Extremely good or bad performance may not always be the result of luck. (If it was, there would be little point in pursuing a business education!) As we discuss later in this chapter, firms may develop genuine advantages that are difficult for others to duplicate. Even this does not guarantee a sustainable flow of profits, however. Although the advantage may be inimitable, so that the firm is protected from the forces of rivalry and entry, the firm may not be protected from powerful buyers and suppliers. Chapter 8 described how powerful buyers and suppliers can use their bargaining leverage to extract profits from a thriving firm. By the same token, they will often give back some of their gains when the firm is struggling. This tends to even out the peaks and valleys in profits that might be experienced by firms that lack powerful buyers and suppliers.
A good example of where supplier power has threatened sustainability is Major League Baseball in the United States. As discussed in Chapter 8, Major League Baseball has enjoyed monopoly status thanks in part to economies of scale and an
366 • Chapter 11 • Sustaining Competitive Advantage
exemption from the U.S. antitrust laws. Even so, many team owners struggle to turn a profit. One reason is the powerful Major League Baseball Players’ Association which, through litigation and a series of successful job actions in the 1970s and 1980s, earned full union rights and elevated the average annual salary of its players from $400,000 in 1987 to $3.3 million in 2011.
Evidence: The Persistence of Profitability
If the forces threatening sustainability were pervasive, economic profits in most industries would quickly converge to zero. By contrast, if there are impediments to the competitive dynamic (e.g., entry barriers discussed in Chapter 6 or barriers to imitation as we discuss later in this chapter), then profits would persist: firms earning above-average profits today continue to do so in the future, while today’s low-profit firms remain low-profit firms in the future. What pattern of profit persistence do we actually observe?
The economist Dennis Mueller has done the most comprehensive study of profit persistence.1 Though dated, the findings should resonate with today’s managers. For a sample of 600 U.S. manufacturing firms for the years 1950–1972, Mueller used statistical techniques to measure profit persistence. Perhaps the easiest way to summarize Mueller’s results is to imagine two groups of U.S. manufacturing firms. One group (the “high-profit” group) has an after-tax accounting return on assets (ROA)—that is, on average, 100 percent greater than the accounting ROA of the typical manufacturing firm. If the typical manufacturing firm had an ROA of 6 percent in 2012, the average ROA of the high-profit group would be 12 percent.2 The other group (the “low-profit” group) has an average ROA of 0 percent. If profit follows the pattern in Mueller’s sample, by 2015 (three years later), the high-profit group’s average ROA would be about 8.6 percent, and by 2022 its average ROA would stabilize at about 7.8 percent. Similarly, by 2015 the low-profit group’s average ROA would be about 4.4 percent, and by 2022 its average ROA would stabilize at about 4.9 percent. Thus, the profits of the two groups get closer over time but do not converge toward a common mean, as the theory of perfect competition would predict.
Mueller’s results suggest that firms with abnormally high levels of profitability tend, on average, to decrease in profitability over time, while firms with abnormally low levels of profitability tend, on average, to experience increases in profitability over time. However, as Figure 11.2 illustrates, the profit rates of these two groups of firms do not converge to a common mean. Firms that start out with high profits converge, in the long run, to rates of profitability that are higher than the rates of profitability of firms that start out with low profits.
Mueller’s work implies that market forces are a threat to profits, but only up to a point. Other forces appear to protect profitable firms. Michael Porter’s five forces, summarized in Chapter 8, are an important class of such forces that mainly apply to entire industries. In this chapter we are concerned with a different class of forces: those that protect the competitive advantage of an individual firm and allow it to persistently outperform its industry. These forces are, at least in principle, distinct from Porter’s five forces. A firm may prosper indefinitely in an otherwise unprofitable industry beset by intense pricing rivalry and low entry barriers (e.g., Southwest Airlines). The sources of its competitive advantage may be so difficult to understand or to imitate that its advantage over its competitors is secure for a long time.