- •BUSINESSES IN THE BOOK
- •Preface
- •Brief Contents
- •CONTENTS
- •Why Study Strategy?
- •Why Economics?
- •The Need for Principles
- •So What’s the Problem?
- •Firms or Markets?
- •A Framework for Strategy
- •Boundaries of the Firm
- •Market and Competitive Analysis
- •Positioning and Dynamics
- •Internal Organization
- •The Book
- •Endnotes
- •Costs
- •Cost Functions
- •Total Cost Functions
- •Fixed and Variable Costs
- •Average and Marginal Cost Functions
- •The Importance of the Time Period: Long-Run versus Short-Run Cost Functions
- •Sunk versus Avoidable Costs
- •Economic Costs and Profitability
- •Economic versus Accounting Costs
- •Economic Profit versus Accounting Profit
- •Demand and Revenues
- •Demand Curve
- •The Price Elasticity of Demand
- •Brand-Level versus Industry-Level Elasticities
- •Total Revenue and Marginal Revenue Functions
- •Theory of the Firm: Pricing and Output Decisions
- •Perfect Competition
- •Game Theory
- •Games in Matrix Form and the Concept of Nash Equilibrium
- •Game Trees and Subgame Perfection
- •Chapter Summary
- •Questions
- •Endnotes
- •Doing Business in 1840
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Doing Business in 1910
- •Business Conditions in 1910: A “Modern” Infrastructure
- •Production Technology
- •Transportation
- •Communications
- •Finance
- •Government
- •Doing Business Today
- •Modern Infrastructure
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Infrastructure in Emerging Markets
- •Three Different Worlds: Consistent Principles, Changing Conditions, and Adaptive Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •Definitions
- •Definition of Economies of Scale
- •Definition of Economies of Scope
- •Economies of Scale Due to Spreading of Product-Specific Fixed Costs
- •Economies of Scale Due to Trade-offs among Alternative Technologies
- •“The Division of Labor Is Limited by the Extent of the Market”
- •Special Sources of Economies of Scale and Scope
- •Density
- •Purchasing
- •Advertising
- •Costs of Sending Messages per Potential Consumer
- •Advertising Reach and Umbrella Branding
- •Research and Development
- •Physical Properties of Production
- •Inventories
- •Complementarities and Strategic Fit
- •Sources of Diseconomies of Scale
- •Labor Costs and Firm Size
- •Spreading Specialized Resources Too Thin
- •Bureaucracy
- •Economies of Scale: A Summary
- •The Learning Curve
- •The Concept of the Learning Curve
- •Expanding Output to Obtain a Cost Advantage
- •Learning and Organization
- •The Learning Curve versus Economies of Scale
- •Diversification
- •Why Do Firms Diversify?
- •Efficiency-Based Reasons for Diversification
- •Scope Economies
- •Internal Capital Markets
- •Problematic Justifications for Diversification
- •Diversifying Shareholders’ Portfolios
- •Identifying Undervalued Firms
- •Reasons Not to Diversify
- •Managerial Reasons for Diversification
- •Benefits to Managers from Acquisitions
- •Problems of Corporate Governance
- •The Market for Corporate Control and Recent Changes in Corporate Governance
- •Performance of Diversified Firms
- •Chapter Summary
- •Questions
- •Endnotes
- •Make versus Buy
- •Upstream, Downstream
- •Defining Boundaries
- •Some Make-or-Buy Fallacies
- •Avoiding Peak Prices
- •Tying Up Channels: Vertical Foreclosure
- •Reasons to “Buy”
- •Exploiting Scale and Learning Economies
- •Bureaucracy Effects: Avoiding Agency and Influence Costs
- •Agency Costs
- •Influence Costs
- •Organizational Design
- •Reasons to “Make”
- •The Economic Foundations of Contracts
- •Complete versus Incomplete Contracting
- •Bounded Rationality
- •Difficulties Specifying or Measuring Performance
- •Asymmetric Information
- •The Role of Contract Law
- •Coordination of Production Flows through the Vertical Chain
- •Leakage of Private Information
- •Transactions Costs
- •Relationship-Specific Assets
- •Forms of Asset Specificity
- •The Fundamental Transformation
- •Rents and Quasi-Rents
- •The Holdup Problem
- •Holdup and Ex Post Cooperation
- •The Holdup Problem and Transactions Costs
- •Contract Negotiation and Renegotiation
- •Investments to Improve Ex Post Bargaining Positions
- •Distrust
- •Reduced Investment
- •Recap: From Relationship-Specific Assets to Transactions Costs
- •Chapter Summary
- •Questions
- •Endnotes
- •What Does It Mean to Be “Integrated?”
- •The Property Rights Theory of the Firm
- •Alternative Forms of Organizing Transactions
- •Governance
- •Delegation
- •Recapping PRT
- •Path Dependence
- •Making the Integration Decision
- •Technical Efficiency versus Agency Efficiency
- •The Technical Efficiency/Agency Efficiency Trade-off
- •Real-World Evidence
- •Double Marginalization: A Final Integration Consideration
- •Alternatives to Vertical Integration
- •Tapered Integration: Make and Buy
- •Franchising
- •Strategic Alliances and Joint Ventures
- •Implicit Contracts and Long-Term Relationships
- •Business Groups
- •Keiretsu
- •Chaebol
- •Business Groups in Emerging Markets
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitor Identification and Market Definition
- •The Basics of Competitor Identification
- •Example 5.1 The SSNIP in Action: Defining Hospital Markets
- •Putting Competitor Identification into Practice
- •Empirical Approaches to Competitor Identification
- •Geographic Competitor Identification
- •Measuring Market Structure
- •Market Structure and Competition
- •Perfect Competition
- •Many Sellers
- •Homogeneous Products
- •Excess Capacity
- •Monopoly
- •Monopolistic Competition
- •Demand for Differentiated Goods
- •Entry into Monopolistically Competitive Markets
- •Oligopoly
- •Cournot Quantity Competition
- •The Revenue Destruction Effect
- •Cournot’s Model in Practice
- •Bertrand Price Competition
- •Why Are Cournot and Bertrand Different?
- •Evidence on Market Structure and Performance
- •Price and Concentration
- •Chapter Summary
- •Questions
- •Endnotes
- •6: Entry and Exit
- •Some Facts about Entry and Exit
- •Entry and Exit Decisions: Basic Concepts
- •Barriers to Entry
- •Bain’s Typology of Entry Conditions
- •Analyzing Entry Conditions: The Asymmetry Requirement
- •Structural Entry Barriers
- •Control of Essential Resources
- •Economies of Scale and Scope
- •Marketing Advantages of Incumbency
- •Barriers to Exit
- •Entry-Deterring Strategies
- •Limit Pricing
- •Is Strategic Limit Pricing Rational?
- •Predatory Pricing
- •The Chain-Store Paradox
- •Rescuing Limit Pricing and Predation: The Importance of Uncertainty and Reputation
- •Wars of Attrition
- •Predation and Capacity Expansion
- •Strategic Bundling
- •“Judo Economics”
- •Evidence on Entry-Deterring Behavior
- •Contestable Markets
- •An Entry Deterrence Checklist
- •Entering a New Market
- •Preemptive Entry and Rent Seeking Behavior
- •Chapter Summary
- •Questions
- •Endnotes
- •Microdynamics
- •Strategic Commitment
- •Strategic Substitutes and Strategic Complements
- •The Strategic Effect of Commitments
- •Tough and Soft Commitments
- •A Taxonomy of Commitment Strategies
- •The Informational Benefits of Flexibility
- •Real Options
- •Competitive Discipline
- •Dynamic Pricing Rivalry and Tit-for-Tat Pricing
- •Why Is Tit-for-Tat So Compelling?
- •Coordinating on the Right Price
- •Impediments to Coordination
- •The Misread Problem
- •Lumpiness of Orders
- •Information about the Sales Transaction
- •Volatility of Demand Conditions
- •Facilitating Practices
- •Price Leadership
- •Advance Announcement of Price Changes
- •Most Favored Customer Clauses
- •Uniform Delivered Prices
- •Where Does Market Structure Come From?
- •Sutton’s Endogenous Sunk Costs
- •Innovation and Market Evolution
- •Learning and Industry Dynamics
- •Chapter Summary
- •Questions
- •Endnotes
- •8: Industry Analysis
- •Performing a Five-Forces Analysis
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power and Buyer Power
- •Strategies for Coping with the Five Forces
- •Coopetition and the Value Net
- •Applying the Five Forces: Some Industry Analyses
- •Chicago Hospital Markets Then and Now
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Commercial Airframe Manufacturing
- •Market Definition
- •Internal Rivalry
- •Barriers to Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Professional Sports
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Professional Search Firms
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitive Advantage Defined
- •Maximum Willingness-to-Pay and Consumer Surplus
- •From Maximum Willingness-to-Pay to Consumer Surplus
- •Value-Created
- •Value Creation and “Win–Win” Business Opportunities
- •Value Creation and Competitive Advantage
- •Analyzing Value Creation
- •Value Creation and the Value Chain
- •Value Creation, Resources, and Capabilities
- •Generic Strategies
- •The Strategic Logic of Cost Leadership
- •The Strategic Logic of Benefit Leadership
- •Extracting Profits from Cost and Benefit Advantage
- •Comparing Cost and Benefit Advantages
- •“Stuck in the Middle”
- •Diagnosing Cost and Benefit Drivers
- •Cost Drivers
- •Cost Drivers Related to Firm Size, Scope, and Cumulative Experience
- •Cost Drivers Independent of Firm Size, Scope, or Cumulative Experience
- •Cost Drivers Related to Organization of the Transactions
- •Benefit Drivers
- •Methods for Estimating and Characterizing Costs and Perceived Benefits
- •Estimating Costs
- •Estimating Benefits
- •Strategic Positioning: Broad Coverage versus Focus Strategies
- •Segmenting an Industry
- •Broad Coverage Strategies
- •Focus Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •The “Shopping Problem”
- •Unraveling
- •Alternatives to Disclosure
- •Nonprofit Firms
- •Report Cards
- •Multitasking: Teaching to the Test
- •What to Measure
- •Risk Adjustment
- •Presenting Report Card Results
- •Gaming Report Cards
- •The Certifier Market
- •Certification Bias
- •Matchmaking
- •When Sellers Search for Buyers
- •Chapter Summary
- •Questions
- •Endnotes
- •Market Structure and Threats to Sustainability
- •Threats to Sustainability in Competitive and Monopolistically Competitive Markets
- •Threats to Sustainability under All Market Structures
- •Evidence: The Persistence of Profitability
- •The Resource-Based Theory of the Firm
- •Imperfect Mobility and Cospecialization
- •Isolating Mechanisms
- •Impediments to Imitation
- •Legal Restrictions
- •Superior Access to Inputs or Customers
- •The Winner’s Curse
- •Market Size and Scale Economies
- •Intangible Barriers to Imitation
- •Causal Ambiguity
- •Dependence on Historical Circumstances
- •Social Complexity
- •Early-Mover Advantages
- •Learning Curve
- •Reputation and Buyer Uncertainty
- •Buyer Switching Costs
- •Network Effects
- •Networks and Standards
- •Competing “For the Market” versus “In the Market”
- •Knocking off a Dominant Standard
- •Early-Mover Disadvantages
- •Imperfect Imitability and Industry Equilibrium
- •Creating Advantage and Creative Destruction
- •Disruptive Technologies
- •The Productivity Effect
- •The Sunk Cost Effect
- •The Replacement Effect
- •The Efficiency Effect
- •Disruption versus the Resource-Based Theory of the Firm
- •Innovation and the Market for Ideas
- •The Environment
- •Factor Conditions
- •Demand Conditions
- •Related Supplier or Support Industries
- •Strategy, Structure, and Rivalry
- •Chapter Summary
- •Questions
- •Endnotes
- •The Principal–Agent Relationship
- •Combating Agency Problems
- •Performance-Based Incentives
- •Problems with Performance-Based Incentives
- •Preferences over Risky Outcomes
- •Risk Sharing
- •Risk and Incentives
- •Selecting Performance Measures: Managing Trade-offs between Costs
- •Do Pay-for-Performance Incentives Work?
- •Implicit Incentive Contracts
- •Subjective Performance Evaluation
- •Promotion Tournaments
- •Efficiency Wages and the Threat of Termination
- •Incentives in Teams
- •Chapter Summary
- •Questions
- •Endnotes
- •13: Strategy and Structure
- •An Introduction to Structure
- •Individuals, Teams, and Hierarchies
- •Complex Hierarchy
- •Departmentalization
- •Coordination and Control
- •Approaches to Coordination
- •Types of Organizational Structures
- •Functional Structure (U-form)
- •Multidivisional Structure (M-form)
- •Matrix Structure
- •Matrix or Division? A Model of Optimal Structure
- •Network Structure
- •Why Are There So Few Structural Types?
- •Structure—Environment Coherence
- •Technology and Task Interdependence
- •Efficient Information Processing
- •Structure Follows Strategy
- •Strategy, Structure, and the Multinational Firm
- •Chapter Summary
- •Questions
- •Endnotes
- •The Social Context of Firm Behavior
- •Internal Context
- •Power
- •The Sources of Power
- •Structural Views of Power
- •Do Successful Organizations Need Powerful Managers?
- •The Decision to Allocate Formal Power to Individuals
- •Culture
- •Culture Complements Formal Controls
- •Culture Facilitates Cooperation and Reduces Bargaining Costs
- •Culture, Inertia, and Performance
- •A Word of Caution about Culture
- •External Context, Institutions, and Strategies
- •Institutions and Regulation
- •Interfirm Resource Dependence Relationships
- •Industry Logics: Beliefs, Values, and Behavioral Norms
- •Chapter Summary
- •Questions
- •Endnotes
- •Glossary
- •Name Index
- •Subject Index
The Market for Corporate Control and Recent Changes in Corporate Governance • 89
CEOs who undertake acquisitions appear to benefit. Chris Avery, Judy Chevalier, and Scott Schaefer, for example, found that CEOs who undertake acquisitions are more likely to be appointed to other firms’ boards of directors.21 If CEOs value such appointments, they may wish to pursue acquisitions in order to secure them.
Managers may pursue unrelated acquisitions in order to increase their compensation. Robert Reich wrote:
When professional managers plunge their companies deeply into debt in order to acquire totally unrelated businesses, they are apt to be motivated by the fact that their personal salaries and bonuses are tied to the volume of business their newly enlarged enterprise will generate.22
Evidence on this point is mixed. It is true that executives of larger firms earn higher compensation, but this does not imply that a given executive can increase compensation through diversification. Moreover, most executive compensation includes substantial stock and options; diversification that reduces firm value will automatically reduce compensation.
Although diversification is not a useful way to reduce investor risk, it may lessen managerial risk. Yakov Amihud and Baruch Lev observe that shareholders are unlikely to replace top management unless the firm performs poorly relative to the overall economy. 23 By diversifying their firm, managers limit the risk of extremely poor overall profitability, which helps protect their jobs. This is not necessarily a bad thing for the owners of the diversified company—managers may be willing to accept lower wages in exchange for job security.
Problems of Corporate Governance
Managerial motives for diversification rely on the existence of some failure of corporate governance—that is, the mechanisms through which corporations and their managers are controlled by shareholders. If shareholders could (1) determine which acquisitions will lead to increased profits and which ones will not and (2) direct management to undertake only those that will increase shareholder value, the possibility of managerially driven acquisitions would disappear.
In practice, however, neither condition (1) nor condition (2) is likely to hold. First, it is unlikely that shareholders can easily determine which acquisitions will increase profits and which ones will not. Typically, shareholders have neither the expertise nor the information to make such determinations. Second, even if shareholders do disagree with management’s decisions, they may find it difficult to change those decisions. Formally, boards of directors are charged with the responsibility of monitoring management to ensure that actions are taken to increase shareholder value. However, many authors, including Benjamin Hermalin and Michael Weisbach, have suggested that CEOs may exercise considerable control over the selection of new directors.24
THE MARKET FOR CORPORATE CONTROL AND RECENT CHANGES IN CORPORATE GOVERNANCE
If diversification is driven in part by managerial objectives, what forces work to keep managers focused on the goals of owners? Henry Manne suggests that the “market for corporate control” serves as an important constraint on the actions of managers.25
90 • Chapter 2 • The Horizontal Boundaries of the Firm
Manne’s argument is as follows. Managers who undertake acquisitions that do not serve the interests of shareholders will find that their firms’ share prices fall, for two reasons.
First, if a manager overpays for a diversifying acquisition, the value of his or her firm will fall by the amount of the overpayment. Second, if the stock market expects the firm to overpay for additional acquisitions in the future, the market price of the firm’s shares will fall today in expectation of these events. This disparity between the firm’s actual and potential share prices presents an opportunity for another entity (either an individual, another firm, or a specialist investment bank) to try a takeover. A potential acquirer can purchase control of the firm simply by buying its shares on the market. With a sufficiently large block of shares, the acquirer can vote in its own slate of directors and appoint managers who will work to enhance shareholder value. The acquirer profits by purchasing shares at their actual value and then imposing changes that return the shares to their potential value. Note that the market for corporate control can serve to discipline managers even without takeovers actually occurring. If an incumbent manager is concerned that he or she may lose his or her job if the firm is taken over, he or she may work to prevent a takeover by keeping the firm’s share price at or near its potential value.
Michael Jensen argues that the market for corporate control was in full swing during the wave of leveraged buyout (LBO) transactions observed in the 1980s. Jensen claims that firms in many U.S. industries had free cash flow—that is, cash flow in excess of profitable investment opportunities—during this period. Managers elected to invest this free cash flow to expand the size of the business empires they controlled, both by undertaking unprofitable acquisitions and by overexpanding core businesses. Given that these investments were unprofitable, Jensen reasons that shareholders would have been better served had the free cash flow been paid out to them in the form of dividends. In an LBO, a corporate raider borrows against the firm’s future free cash flow and uses these borrowings to purchase the firm’s equity. Such a transaction helps the firm realize its potential value in two ways. First, since the number of shares outstanding is greatly reduced, it is possible to give the firm’s management a large fraction of its equity. This improves incentives for management to take actions that increase shareholder value. Second, since the debt must be repaid using the firm’s future free cash flow, management no longer has discretion over how to invest these funds. Management must pay these funds out to bondholders or risk default. This limits managers’ ability to undertake future acquisitions and expand core businesses.
The LBO merger wave ended rather abruptly around 1990. Holmstrom and Kaplan attribute this development to changes in corporate governance practices since the mid-1980s.26 They point out that firms increased CEO ownership stakes (dramatically, in many cases) and introduced new performance measures that forced an accounting for the cost of capital (such as Economic Value Added). In addition, large shareholders such as pension funds began to take a more active role in monitoring managers. These recent changes in corporate governance practices may serve to constrain managers’ actions without relying on corporate takeovers.
PERFORMANCE OF DIVERSIFIED FIRMS
Although we have discussed why diversification may be profitable, many academics and practitioners remain skeptical of the ability of diversification strategies to add value. Michael Goold and Kathleen Luchs, in their review of 40 years of diversification, sum up the skeptics’ viewpoint:
Performance of Diversified Firms • 91
Ultimately, diversity can only be worthwhile if corporate management adds value (emphasis added) in some way and the test of a corporate strategy must be that the businesses in the portfolio are worth more than they would be under any other ownership.27
Studies of the performance of diversified firms, undertaken from a variety of disciplines and using different research methods, have consistently failed to find significant value added from diversification. And whereas the BCG model encourages diversified firms to use the profits from cash cows to fuel the growth of rising stars, in reality diversified firms end up underinvesting in their strongest divisions. This may be due to influence activities, a central issue in diversified firms that we postpone discussing until Chapter 3. Simply put, the overall performance of diversified firms lags behind more focused companies; that is, diversified firms usually fail the Goold/Luchs test of corporate strategy that we quoted above. This helps explain why it is often quite profitable for corporate “raiders” to purchase a conglomerate and sell off its unrelated business holdings.
Many well-known and respected firms have fallen victim to the inefficiencies of diversification. Consider Beatrice, which once owned Avis Rent-a-Car, Samsonite Luggage, and Dannon yogurt; the Daewoo Group, which once sold eponymous automobiles and consumer electronics, as well as oil tankers and textiles; and Nueva Rumasa, the Spanish business group whose business empire included yogurt and ice cream, hotels, wine and spirits, real estate management, and a soccer team. Beatrice, which ranked 35th on the 1980 Fortune 500, was split up after a hostile takeover by Kohlberg Kravis Roberts in 1986. Daewoo, once the second largest conglomerate in South Korea, went bankrupt in 1999. In 2011, Nueva Rumasa, one of Spain’s largest conglomerates, had to sell off several of its businesses to avoid bankruptcy.
Many successful firms have experienced trouble when diversifying from their core businesses. Microsoft has made unsuccessful forays into PDAs, music players, and television (with the MSNBC cable network). The road to bankruptcy for Circuit City, once the largest electronics retailer in the United States, began when it rapidly expanded its CarMax used car subsidiary and accelerated when it launched the DIVX video disc format as an alternative to DVD. Example 2.6 describes the problems that arose at Haier—China’s largest consumer electronics firm—when it diversified away from its core portfolio of businesses.
The early evidence on diversification offered by management scholars was fairly conclusive that diversified firms underperformed more focused firms in the 1980s. Other research consistently finds that the overall shareholder value is increased when conglomerates split up. But this does not automatically imply that diversification is unprofitable. From a theoretical perspective, there are genuine benefits of scope economies and the use of internal capital markets. As an empirical matter, we must remember the statistical adage that correlation does not imply causality. The firms that diversify may have been underperformers regardless of diversification. And more recent research finds that the stock market reacted positively to diversifying acquisitions in the 1990s.
It is too simplistic to conclude that “diversification sometimes works and sometimes doesn’t.” When firms believe they have found a money-making opportunity by diversifying, the market reacts positively. And the market also reacts positively when conglomerates stem losses by shedding business units that are better off as stand-alone firms. In other words, when it comes to the question of whether firms should diversify, the answer is “yes, but only when the economics make sense.”
92 • Chapter 2 • The Horizontal Boundaries of the Firm
EXAMPLE 2.6 HAIER: THE WORLD’S LARGEST CONSUMER APPLIANCE
AND ELECTRONICS FIRM
It may be surprising to learn that the world’s top-selling brand of consumer appliances and electronics is not Bosch or Sony or General Electric. That honor goes to the Haier Group, a Chinese firm with 70,000 employees and annual revenues of $20 billion. Those familiar with the Haier Group may be even more surprised that less than two decades ago the firm was in the midst of a disastrous diversification strategy with corporate tentacles reaching into pharmaceuticals, restaurants, and many other unrelated businesses. Haier’s success today is due to a corporate decision to narrow its reach, to retrench from diversification.
Haier is headquartered in Shandong where it started life in the 1920s as a refrigerator manufacture. Haier was turned into a stateowned enterprise after the establishment of the People’s Republic of China in 1949, and for a long time thereafter the firm suffered from inadequate capital investment, poor management, and a lack of quality control. The company’s fortunes changed in 1985 when the local government appointed Zhang Ruimin as the managing director.
Zhang’s first step was to implement strict quality control, a notion that seemed foreign to Chinese workers. According to one story, after a customer complained about a faulty refrigerator, Zhang went through the entire inventory and found that 76 out of 400 refrigerators were defective. Zhang lined up the 76 refrigerators, distributed sledgehammers to employees, and ordered them to join him in destroying them. What makes this truly remarkable is that at the time, one refrigerator cost about 2 years’ worth of wages for the average Chinese worker. Through this emphasis on quality, Haier became one of the first Chinese brands to establish a reputation for quality; within China, Haier was known for its “zero-defect” refrigerators.
Recognizing the benefits of quality control in related markets and eager to leverage its brand, Haier started diversifying by acquiring other home appliance companies. By the early
1990s, Haier was China’s largest seller of washing machines and air conditioners and was ranked third in freezers. By mid-decade, Haier was exporting into the international market. Flush with success, Zhang set his sights on turning Haier into the “GE” of China, and adopted a more aggressive diversification strategy. Beginning in 1995, Haier acquired or launched businesses in such far-flung industries as pharmaceuticals, televisions, personal computers, software, logistics, and financial services. But Haier’s magic touch with home appliances did not reach into these new industries. For example, in 1995 the nutritional supplement market of China was booming, and Haier decided to build a “Kingdom of Health Products.” Its first step was to introduce Cai Li Oral Solution. But Haier’s management knew very little about the health products market and lacked the expertise to do appropriate consumer research. So it chose to mimic the business model and marketing strategy of “San Zhu,” one of the most popular nutritional supplement products in the market. Cai Li never bested San Zhu in sales, and when the supplement market proved to be a fad, Haier pulled Cai Li from the market. Haier faced similar problems in the pharmaceutical sector, failing to produce a single blockbuster product. In 2007, Haier sold its pharmaceutical division to a company in Hong Kong.
Haier even ventured into fast food, launching the “Dasaozi” Noodle House in its headquarters city of Qingdao and then spreading nationwide. Haier positioned Dasaozi as a budget fast-food franchise, in stark contrast with its reputation for high quality in appliances. Dasaozi enjoyed limited success in Qingdao, but confusion about the brand kept customers in other cities away. Today, Dasaozi operates only in Qingdao. This story has repeated itself in other industries; today, Haier remains focused on consumer appliances and electronics, having learned some painful lessons about unrelated diversification.