- •BUSINESSES IN THE BOOK
- •Preface
- •Brief Contents
- •CONTENTS
- •Why Study Strategy?
- •Why Economics?
- •The Need for Principles
- •So What’s the Problem?
- •Firms or Markets?
- •A Framework for Strategy
- •Boundaries of the Firm
- •Market and Competitive Analysis
- •Positioning and Dynamics
- •Internal Organization
- •The Book
- •Endnotes
- •Costs
- •Cost Functions
- •Total Cost Functions
- •Fixed and Variable Costs
- •Average and Marginal Cost Functions
- •The Importance of the Time Period: Long-Run versus Short-Run Cost Functions
- •Sunk versus Avoidable Costs
- •Economic Costs and Profitability
- •Economic versus Accounting Costs
- •Economic Profit versus Accounting Profit
- •Demand and Revenues
- •Demand Curve
- •The Price Elasticity of Demand
- •Brand-Level versus Industry-Level Elasticities
- •Total Revenue and Marginal Revenue Functions
- •Theory of the Firm: Pricing and Output Decisions
- •Perfect Competition
- •Game Theory
- •Games in Matrix Form and the Concept of Nash Equilibrium
- •Game Trees and Subgame Perfection
- •Chapter Summary
- •Questions
- •Endnotes
- •Doing Business in 1840
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Doing Business in 1910
- •Business Conditions in 1910: A “Modern” Infrastructure
- •Production Technology
- •Transportation
- •Communications
- •Finance
- •Government
- •Doing Business Today
- •Modern Infrastructure
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Infrastructure in Emerging Markets
- •Three Different Worlds: Consistent Principles, Changing Conditions, and Adaptive Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •Definitions
- •Definition of Economies of Scale
- •Definition of Economies of Scope
- •Economies of Scale Due to Spreading of Product-Specific Fixed Costs
- •Economies of Scale Due to Trade-offs among Alternative Technologies
- •“The Division of Labor Is Limited by the Extent of the Market”
- •Special Sources of Economies of Scale and Scope
- •Density
- •Purchasing
- •Advertising
- •Costs of Sending Messages per Potential Consumer
- •Advertising Reach and Umbrella Branding
- •Research and Development
- •Physical Properties of Production
- •Inventories
- •Complementarities and Strategic Fit
- •Sources of Diseconomies of Scale
- •Labor Costs and Firm Size
- •Spreading Specialized Resources Too Thin
- •Bureaucracy
- •Economies of Scale: A Summary
- •The Learning Curve
- •The Concept of the Learning Curve
- •Expanding Output to Obtain a Cost Advantage
- •Learning and Organization
- •The Learning Curve versus Economies of Scale
- •Diversification
- •Why Do Firms Diversify?
- •Efficiency-Based Reasons for Diversification
- •Scope Economies
- •Internal Capital Markets
- •Problematic Justifications for Diversification
- •Diversifying Shareholders’ Portfolios
- •Identifying Undervalued Firms
- •Reasons Not to Diversify
- •Managerial Reasons for Diversification
- •Benefits to Managers from Acquisitions
- •Problems of Corporate Governance
- •The Market for Corporate Control and Recent Changes in Corporate Governance
- •Performance of Diversified Firms
- •Chapter Summary
- •Questions
- •Endnotes
- •Make versus Buy
- •Upstream, Downstream
- •Defining Boundaries
- •Some Make-or-Buy Fallacies
- •Avoiding Peak Prices
- •Tying Up Channels: Vertical Foreclosure
- •Reasons to “Buy”
- •Exploiting Scale and Learning Economies
- •Bureaucracy Effects: Avoiding Agency and Influence Costs
- •Agency Costs
- •Influence Costs
- •Organizational Design
- •Reasons to “Make”
- •The Economic Foundations of Contracts
- •Complete versus Incomplete Contracting
- •Bounded Rationality
- •Difficulties Specifying or Measuring Performance
- •Asymmetric Information
- •The Role of Contract Law
- •Coordination of Production Flows through the Vertical Chain
- •Leakage of Private Information
- •Transactions Costs
- •Relationship-Specific Assets
- •Forms of Asset Specificity
- •The Fundamental Transformation
- •Rents and Quasi-Rents
- •The Holdup Problem
- •Holdup and Ex Post Cooperation
- •The Holdup Problem and Transactions Costs
- •Contract Negotiation and Renegotiation
- •Investments to Improve Ex Post Bargaining Positions
- •Distrust
- •Reduced Investment
- •Recap: From Relationship-Specific Assets to Transactions Costs
- •Chapter Summary
- •Questions
- •Endnotes
- •What Does It Mean to Be “Integrated?”
- •The Property Rights Theory of the Firm
- •Alternative Forms of Organizing Transactions
- •Governance
- •Delegation
- •Recapping PRT
- •Path Dependence
- •Making the Integration Decision
- •Technical Efficiency versus Agency Efficiency
- •The Technical Efficiency/Agency Efficiency Trade-off
- •Real-World Evidence
- •Double Marginalization: A Final Integration Consideration
- •Alternatives to Vertical Integration
- •Tapered Integration: Make and Buy
- •Franchising
- •Strategic Alliances and Joint Ventures
- •Implicit Contracts and Long-Term Relationships
- •Business Groups
- •Keiretsu
- •Chaebol
- •Business Groups in Emerging Markets
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitor Identification and Market Definition
- •The Basics of Competitor Identification
- •Example 5.1 The SSNIP in Action: Defining Hospital Markets
- •Putting Competitor Identification into Practice
- •Empirical Approaches to Competitor Identification
- •Geographic Competitor Identification
- •Measuring Market Structure
- •Market Structure and Competition
- •Perfect Competition
- •Many Sellers
- •Homogeneous Products
- •Excess Capacity
- •Monopoly
- •Monopolistic Competition
- •Demand for Differentiated Goods
- •Entry into Monopolistically Competitive Markets
- •Oligopoly
- •Cournot Quantity Competition
- •The Revenue Destruction Effect
- •Cournot’s Model in Practice
- •Bertrand Price Competition
- •Why Are Cournot and Bertrand Different?
- •Evidence on Market Structure and Performance
- •Price and Concentration
- •Chapter Summary
- •Questions
- •Endnotes
- •6: Entry and Exit
- •Some Facts about Entry and Exit
- •Entry and Exit Decisions: Basic Concepts
- •Barriers to Entry
- •Bain’s Typology of Entry Conditions
- •Analyzing Entry Conditions: The Asymmetry Requirement
- •Structural Entry Barriers
- •Control of Essential Resources
- •Economies of Scale and Scope
- •Marketing Advantages of Incumbency
- •Barriers to Exit
- •Entry-Deterring Strategies
- •Limit Pricing
- •Is Strategic Limit Pricing Rational?
- •Predatory Pricing
- •The Chain-Store Paradox
- •Rescuing Limit Pricing and Predation: The Importance of Uncertainty and Reputation
- •Wars of Attrition
- •Predation and Capacity Expansion
- •Strategic Bundling
- •“Judo Economics”
- •Evidence on Entry-Deterring Behavior
- •Contestable Markets
- •An Entry Deterrence Checklist
- •Entering a New Market
- •Preemptive Entry and Rent Seeking Behavior
- •Chapter Summary
- •Questions
- •Endnotes
- •Microdynamics
- •Strategic Commitment
- •Strategic Substitutes and Strategic Complements
- •The Strategic Effect of Commitments
- •Tough and Soft Commitments
- •A Taxonomy of Commitment Strategies
- •The Informational Benefits of Flexibility
- •Real Options
- •Competitive Discipline
- •Dynamic Pricing Rivalry and Tit-for-Tat Pricing
- •Why Is Tit-for-Tat So Compelling?
- •Coordinating on the Right Price
- •Impediments to Coordination
- •The Misread Problem
- •Lumpiness of Orders
- •Information about the Sales Transaction
- •Volatility of Demand Conditions
- •Facilitating Practices
- •Price Leadership
- •Advance Announcement of Price Changes
- •Most Favored Customer Clauses
- •Uniform Delivered Prices
- •Where Does Market Structure Come From?
- •Sutton’s Endogenous Sunk Costs
- •Innovation and Market Evolution
- •Learning and Industry Dynamics
- •Chapter Summary
- •Questions
- •Endnotes
- •8: Industry Analysis
- •Performing a Five-Forces Analysis
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power and Buyer Power
- •Strategies for Coping with the Five Forces
- •Coopetition and the Value Net
- •Applying the Five Forces: Some Industry Analyses
- •Chicago Hospital Markets Then and Now
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Commercial Airframe Manufacturing
- •Market Definition
- •Internal Rivalry
- •Barriers to Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Professional Sports
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Professional Search Firms
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitive Advantage Defined
- •Maximum Willingness-to-Pay and Consumer Surplus
- •From Maximum Willingness-to-Pay to Consumer Surplus
- •Value-Created
- •Value Creation and “Win–Win” Business Opportunities
- •Value Creation and Competitive Advantage
- •Analyzing Value Creation
- •Value Creation and the Value Chain
- •Value Creation, Resources, and Capabilities
- •Generic Strategies
- •The Strategic Logic of Cost Leadership
- •The Strategic Logic of Benefit Leadership
- •Extracting Profits from Cost and Benefit Advantage
- •Comparing Cost and Benefit Advantages
- •“Stuck in the Middle”
- •Diagnosing Cost and Benefit Drivers
- •Cost Drivers
- •Cost Drivers Related to Firm Size, Scope, and Cumulative Experience
- •Cost Drivers Independent of Firm Size, Scope, or Cumulative Experience
- •Cost Drivers Related to Organization of the Transactions
- •Benefit Drivers
- •Methods for Estimating and Characterizing Costs and Perceived Benefits
- •Estimating Costs
- •Estimating Benefits
- •Strategic Positioning: Broad Coverage versus Focus Strategies
- •Segmenting an Industry
- •Broad Coverage Strategies
- •Focus Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •The “Shopping Problem”
- •Unraveling
- •Alternatives to Disclosure
- •Nonprofit Firms
- •Report Cards
- •Multitasking: Teaching to the Test
- •What to Measure
- •Risk Adjustment
- •Presenting Report Card Results
- •Gaming Report Cards
- •The Certifier Market
- •Certification Bias
- •Matchmaking
- •When Sellers Search for Buyers
- •Chapter Summary
- •Questions
- •Endnotes
- •Market Structure and Threats to Sustainability
- •Threats to Sustainability in Competitive and Monopolistically Competitive Markets
- •Threats to Sustainability under All Market Structures
- •Evidence: The Persistence of Profitability
- •The Resource-Based Theory of the Firm
- •Imperfect Mobility and Cospecialization
- •Isolating Mechanisms
- •Impediments to Imitation
- •Legal Restrictions
- •Superior Access to Inputs or Customers
- •The Winner’s Curse
- •Market Size and Scale Economies
- •Intangible Barriers to Imitation
- •Causal Ambiguity
- •Dependence on Historical Circumstances
- •Social Complexity
- •Early-Mover Advantages
- •Learning Curve
- •Reputation and Buyer Uncertainty
- •Buyer Switching Costs
- •Network Effects
- •Networks and Standards
- •Competing “For the Market” versus “In the Market”
- •Knocking off a Dominant Standard
- •Early-Mover Disadvantages
- •Imperfect Imitability and Industry Equilibrium
- •Creating Advantage and Creative Destruction
- •Disruptive Technologies
- •The Productivity Effect
- •The Sunk Cost Effect
- •The Replacement Effect
- •The Efficiency Effect
- •Disruption versus the Resource-Based Theory of the Firm
- •Innovation and the Market for Ideas
- •The Environment
- •Factor Conditions
- •Demand Conditions
- •Related Supplier or Support Industries
- •Strategy, Structure, and Rivalry
- •Chapter Summary
- •Questions
- •Endnotes
- •The Principal–Agent Relationship
- •Combating Agency Problems
- •Performance-Based Incentives
- •Problems with Performance-Based Incentives
- •Preferences over Risky Outcomes
- •Risk Sharing
- •Risk and Incentives
- •Selecting Performance Measures: Managing Trade-offs between Costs
- •Do Pay-for-Performance Incentives Work?
- •Implicit Incentive Contracts
- •Subjective Performance Evaluation
- •Promotion Tournaments
- •Efficiency Wages and the Threat of Termination
- •Incentives in Teams
- •Chapter Summary
- •Questions
- •Endnotes
- •13: Strategy and Structure
- •An Introduction to Structure
- •Individuals, Teams, and Hierarchies
- •Complex Hierarchy
- •Departmentalization
- •Coordination and Control
- •Approaches to Coordination
- •Types of Organizational Structures
- •Functional Structure (U-form)
- •Multidivisional Structure (M-form)
- •Matrix Structure
- •Matrix or Division? A Model of Optimal Structure
- •Network Structure
- •Why Are There So Few Structural Types?
- •Structure—Environment Coherence
- •Technology and Task Interdependence
- •Efficient Information Processing
- •Structure Follows Strategy
- •Strategy, Structure, and the Multinational Firm
- •Chapter Summary
- •Questions
- •Endnotes
- •The Social Context of Firm Behavior
- •Internal Context
- •Power
- •The Sources of Power
- •Structural Views of Power
- •Do Successful Organizations Need Powerful Managers?
- •The Decision to Allocate Formal Power to Individuals
- •Culture
- •Culture Complements Formal Controls
- •Culture Facilitates Cooperation and Reduces Bargaining Costs
- •Culture, Inertia, and Performance
- •A Word of Caution about Culture
- •External Context, Institutions, and Strategies
- •Institutions and Regulation
- •Interfirm Resource Dependence Relationships
- •Industry Logics: Beliefs, Values, and Behavioral Norms
- •Chapter Summary
- •Questions
- •Endnotes
- •Glossary
- •Name Index
- •Subject Index
102 • Chapter 3 • The Vertical Boundaries of the Firm
Some Make-or-Buy Fallacies
Before detailing the critical determinants of make-or-buy decisions, we need to dispense with five common, but incorrect, arguments:
1.Firms should make an asset, rather than buy it, if that asset is a source of competitive advantage for that firm.
2.Firms should buy, rather than make, to avoid the costs of making the product.
3.Firms should make, rather than buy, to avoid paying a profit margin to independent firms. (This fallacy is often expressed this way: “Our firm should backward integrate to capture the profit of our suppliers for ourselves.”)
4.Firms should make, rather than buy, because a vertically integrated producer will be able to avoid paying high market prices for the input during periods of peak demand or scarce supply. (This fallacy is often expressed this way: “By vertically integrating, we obtain the input ‘at cost,’ thereby insuring ourselves against the risk of high-input prices.”)
5.Firms should make, rather than buy, to tie up a distribution channel. They will gain market share at the expense of rivals. This claim has merit on some occasions, but it is used to justify acquisitions on many other occasions when it lacks merit.
Though widely held, the first argument is easy to reject. An asset that is easily obtained from the market cannot be a source of advantage, whether the firm makes it or buys it. If it is cheaper to obtain an asset from the market than to produce it internally, the firm should do the former.
The second argument, which stems from the mistaken belief that the correct make-or-buy decision can eliminate steps from the vertical chain, is also easy to reject. Consider an activity on the vertical chain, say, the distribution of finished goods from a manufacturer to retailers. Choosing to buy, rather than make, does not eliminate the expenses of the associated activity. Either way, someone has to purchase the trucks and hire the drivers. And either way, the firm will pay the cost. Once again, if the firm can perform the activity at a lower cost than it takes to buy it from the market, it should do so. But firms often take a look at market prices and the apparent profitability of market firms and fool themselves into thinking they can make at a lower cost. This is the third fallacy.
There are two potential flaws in the third fallacy. The first flaw stems from the difference between accounting profit and economic profit discussed in the Economics Primer. Accounting profit is the simple difference between revenues and expenses. Economic profit, by contrast, represents the difference between the accounting profits from a given activity and the accounting profits from investing the same resources in the most lucrative alternative activity. Because economic profit speaks to the relative profitability of different investment decisions, it is more useful than accounting profit when making business decisions. Even if an upstream supplier is making accounting profits, this does not imply that it is making economic profits or that a downstream manufacturing firm could increase its own economic profits by internalizing the activity.
But suppose the upstream supplier is generating substantial positive economic profits. The downstream manufacturer might believe that it could make at a cost below the “exorbitant” supply price. Before doing so, however, the manufacturer should ask a critical question: “If the supplier of the input is so profitable, why don’t other firms enter the market and drive the price down?” Perhaps it is difficult to obtain the expertise needed to make the desired input, or maybe the existing supplier
Make versus Buy • 103
is the only one large enough to reap economies of scale. In these circumstances, the manufacturer would likely find it cheaper to pay the supplier’s high price rather than make the input itself.
Avoiding Peak Prices
To illustrate the subtle issues raised by the fourth fallacy, consider a fictitious manufacturer of log homes, Honest Abe Log Homes. Honest Abe sells log cabins that it assembles from specially milled lumber. The market price of this lumber varies from year to year, and for this reason, Rustic’s managers are contemplating backward integration into the raising and milling of trees. This is a tempting but fallacious reason for vertical integration.
To see why, suppose that Honest Abe sells its log cabins for $30,000 each. Besides the costs of milled lumber, it incurs $12,000 in labor costs for every cabin it assembles. During the next year, Honest Abe has 100 confirmed orders for log cabins. It contemplates two options for its raw materials needs:
1.It can purchase lumber in the open market. Honest Abe believes that there is a chance that the price of the lumber needed to build one cabin will be $21,000, a chance that the price will be $15,000, and a chance that the price will be $9,000.
2.It can backward integrate by purchasing forest land and a lumber mill. To finance the purchase, Honest Abe can obtain a bank loan that entails an annual payment of $1,050,000 (or $10,500 per cabin). In addition, the cost of harvesting timber and milling it to produce the finished lumber for one cabin is $4,500. Thus, the effective cost of timber would be $15,000 per cabin.
Table 3.2 illustrates Honest Abe’s annual income under these options. Under the vertical integration option, Honest Abe has an assured annual profit of $300,000. Under the nonintegration option, its net income is uncertain: it could be $900,000, it could be $300,000, or it could be 2$300,000. The expected value of this uncertain income is $300,000.5
Even though the vertical integration and nonintegration options entail the same expected profit, it is tempting to argue in favor of vertical integration because it eliminates Honest Abe’s risk of income fluctuations. This is an especially tempting argument if management is concerned that when lumber prices are high ($21,000), Honest Abe will not have enough cash to cover its loss and thus will go
TABLE 3.2
Rustic Log Homes
|
|
Nonintegration and |
|
|
|
|
Lumber Price Is . . . |
||
|
Vertical Integration |
$3,000 |
$5,000 |
$7,000 |
|
|
|
|
|
Revenue |
$1,000,000 |
$1,000,000 |
$1,000,000 |
$1,000,000 |
Cost of Goods Sold |
|
|
|
|
Lumber |
$150,000 |
$300,000 |
$500,000 |
$700,000 |
Assembly |
$400,000 |
$400,000 |
$400,000 |
$400,000 |
Total |
$550,000 |
$700,000 |
$900,000 |
$1,100,000 |
Interest Expense |
$350,000 |
— |
— |
— |
Profit |
$100,000 |
$300,000 |
$100,000 |
($100,000) |
|
|
|
|
|
104 • Chapter 3 • The Vertical Boundaries of the Firm
bankrupt. If Honest Abe is committed to being an ongoing business concern, according to this argument it should vertically integrate to eliminate the risk of being unable to pay its bills.
Honest Abe does not, however, need to vertically integrate to eliminate its income risk. It could counteract price fluctuations by entering into long-term (i.e., futures) contracts with lumber suppliers or by purchasing lumber futures contracts on the Chicago Mercantile Exchange (CME). Examples of other inputs hedged on the CME include natural gas, soybeans, copper, and oil. Even if Honest Abe could not hedge, the argument for vertical integration is still flawed. After all, if Honest Abe could raise the capital to purchase the forest land, it could instead create a capital reserve to weather short-term fluctuations in lumber prices (e.g., perhaps through a line of credit from the same bank that was willing to loan it the money to buy the land and the lumber mill).
Tying Up Channels: Vertical Foreclosure
Integration to tie up channels is known as vertical foreclosure. Using our upstream/ downstream terminology, we can envision four ways for a firm to foreclose its rivals.
1.A downstream monopolist acquires an upstream firm and refuses to purchase from other upstream suppliers.
2.An upstream monopolist acquires a downstream competitor and refuses to supply other downstream firms.
3.A competitive downstream firm acquires an upstream monopolist and refuses to supply its downstream competitors.
4.A competitive upstream firm acquires a downstream monopolist and refuses to purchase from its upstream competitors.
In each of these scenarios, foreclosure extends monopolization across the vertical chain and therefore seems to increase profits.
Foreclosure can increase profits but not for the seemingly obvious reasons. One danger of this strategy is that competitors may open new channels. A second danger specific to scenarios (3) and (4) is that the competitive firm will have to pay a steep fee to acquire a monopolist. The acquirer could still prosper if the merger increases the total profits available in the vertical chain. But this is impossible according to an argument associated with the Chicago School of Economics, an argument that also sheds doubt on the profitability of scenarios (1) and (2).
Noted French economic theorists Patrick Rey and Jean Tirole sum up the Chicago School argument as follows:
The motivation for foreclosure cannot be the desire to extend market power, since there is a single final product and thus a single monopoly profit.6
In other words, only so much money can be squeezed out of consumers—the monopoly profit. A firm that monopolizes a single stage in the vertical chain, sometimes said to create a bottleneck in the vertical chain, can command that monopoly profit in its entirety. Vertical integration cannot increase profits above the monopoly profit, and therefore there is no reason to foreclose. Because integration cannot increase monopoly power, the Chicago School argument concludes that the courts should ignore vertical integration between a monopolist and another firm. (A variant of this argument applies to horizontal integration.)
It turns out that the Chicago School argument is about half right.7 There is only so much profit to be squeezed from the vertical chain, and foreclosure does not increase the available profit. But in some situations foreclosure may still be profitable,
Make versus Buy • 105
by allowing monopolists to protect their profits. The quintessential example goes as follows. Suppose that an upstream monopolist wants to charge a premium price for its input. In principle, this will translate into premium prices for the finished good, high enough to allow downstream firms to pay for the input and remain in business. In order to assure high downstream prices, the upstream firm must limit its sales of the input. But this creates a conundrum. Once the upstream firm has sold the monopoly level of the input, there is nothing to prevent it from selling even more, in the process flooding the market and driving down prices of the finished good. This must be very tempting to the monopolist. But if downstream firms are aware of this possibility, they will be reluctant to pay monopoly prices for the input. And if that happens, the upstream monopolist cannot realize monopoly profits!
The monopolist might solve this problem by establishing some sort of reputation for limiting output, for example, through a long history of resisting temptation. But this creates a chicken/egg problem; how does the monopolist establish that reputation in the first place? Foreclosure provides a way out of the conundrum. By acquiring the downstream firm and refusing to deal with downstream competitors, the upstream monopolist can now easily limit output. This assumes, of course, that the upstream “division” of the integrated firm does not act rashly and sell the input to the competition. But this does seem easier to control within the integrated organization.
The theory that foreclosure “protects” monopoly profits underlies much of the antitrust laws involving vertical integration. As a result, courts take a careful look at deals that exclude competitors from essential inputs. By the same token, other theories suggest that there are opportunities to increase profits through horizontal combinations between monopolists and competitive firms and that these also motivate antitrust activity—for example, when firms tie together the purchase of two goods, one of which is monopolized. In these situations, the courts must weigh the potential for monopoly profits against the potential for lower costs. Managers must do the same thing, of course. In Chapter 2 we discussed the potential efficiencies of horizontal combinations. In the remainder of this chapter, we do the same for vertical mergers.
EXAMPLE 3.2 EMPLOYEE SKILLS: MAKE OR BUY?
In 2001, Adobe Systems CEO Bruce Chizen executed a major change in strategy. Rather than relying on consumer products like Photoshop, Chizen wanted to focus the firm on selling its Portable Document Format (PDF) standard to large corporate clients. With this change in strategy, however, came a change in the skills required of Adobe’s sales force. The firm’s pre-2001 salespeople were experts in selling to graphic designers. The new strategy would require salespeople who were more comfortable in a boardroom than at a drafting table. But how should these new capabilities be developed? Should the firm “make” the new employee skill set, by retraining its existing
sales force? Or would it be better to “buy” the new skills, by hiring an entirely new sales team?
Firms face this make-or-buy decision any time they consider a corporate training program, and many of the lessons of this chapter apply. Scale economies offer one major benefit of using the market. Many of the costs associated with education are fixed; for example, a university’s costs do not rise much when an additional student attends classes. Thus, while accounting firms could, in principle, make their own CPAs with in-house training, this would entail considerable inefficiencies as investments in training facilities are duplicated. It is more cost-effective for the firms to buy their