- •BUSINESSES IN THE BOOK
- •Preface
- •Brief Contents
- •CONTENTS
- •Why Study Strategy?
- •Why Economics?
- •The Need for Principles
- •So What’s the Problem?
- •Firms or Markets?
- •A Framework for Strategy
- •Boundaries of the Firm
- •Market and Competitive Analysis
- •Positioning and Dynamics
- •Internal Organization
- •The Book
- •Endnotes
- •Costs
- •Cost Functions
- •Total Cost Functions
- •Fixed and Variable Costs
- •Average and Marginal Cost Functions
- •The Importance of the Time Period: Long-Run versus Short-Run Cost Functions
- •Sunk versus Avoidable Costs
- •Economic Costs and Profitability
- •Economic versus Accounting Costs
- •Economic Profit versus Accounting Profit
- •Demand and Revenues
- •Demand Curve
- •The Price Elasticity of Demand
- •Brand-Level versus Industry-Level Elasticities
- •Total Revenue and Marginal Revenue Functions
- •Theory of the Firm: Pricing and Output Decisions
- •Perfect Competition
- •Game Theory
- •Games in Matrix Form and the Concept of Nash Equilibrium
- •Game Trees and Subgame Perfection
- •Chapter Summary
- •Questions
- •Endnotes
- •Doing Business in 1840
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Doing Business in 1910
- •Business Conditions in 1910: A “Modern” Infrastructure
- •Production Technology
- •Transportation
- •Communications
- •Finance
- •Government
- •Doing Business Today
- •Modern Infrastructure
- •Transportation
- •Communications
- •Finance
- •Production Technology
- •Government
- •Infrastructure in Emerging Markets
- •Three Different Worlds: Consistent Principles, Changing Conditions, and Adaptive Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •Definitions
- •Definition of Economies of Scale
- •Definition of Economies of Scope
- •Economies of Scale Due to Spreading of Product-Specific Fixed Costs
- •Economies of Scale Due to Trade-offs among Alternative Technologies
- •“The Division of Labor Is Limited by the Extent of the Market”
- •Special Sources of Economies of Scale and Scope
- •Density
- •Purchasing
- •Advertising
- •Costs of Sending Messages per Potential Consumer
- •Advertising Reach and Umbrella Branding
- •Research and Development
- •Physical Properties of Production
- •Inventories
- •Complementarities and Strategic Fit
- •Sources of Diseconomies of Scale
- •Labor Costs and Firm Size
- •Spreading Specialized Resources Too Thin
- •Bureaucracy
- •Economies of Scale: A Summary
- •The Learning Curve
- •The Concept of the Learning Curve
- •Expanding Output to Obtain a Cost Advantage
- •Learning and Organization
- •The Learning Curve versus Economies of Scale
- •Diversification
- •Why Do Firms Diversify?
- •Efficiency-Based Reasons for Diversification
- •Scope Economies
- •Internal Capital Markets
- •Problematic Justifications for Diversification
- •Diversifying Shareholders’ Portfolios
- •Identifying Undervalued Firms
- •Reasons Not to Diversify
- •Managerial Reasons for Diversification
- •Benefits to Managers from Acquisitions
- •Problems of Corporate Governance
- •The Market for Corporate Control and Recent Changes in Corporate Governance
- •Performance of Diversified Firms
- •Chapter Summary
- •Questions
- •Endnotes
- •Make versus Buy
- •Upstream, Downstream
- •Defining Boundaries
- •Some Make-or-Buy Fallacies
- •Avoiding Peak Prices
- •Tying Up Channels: Vertical Foreclosure
- •Reasons to “Buy”
- •Exploiting Scale and Learning Economies
- •Bureaucracy Effects: Avoiding Agency and Influence Costs
- •Agency Costs
- •Influence Costs
- •Organizational Design
- •Reasons to “Make”
- •The Economic Foundations of Contracts
- •Complete versus Incomplete Contracting
- •Bounded Rationality
- •Difficulties Specifying or Measuring Performance
- •Asymmetric Information
- •The Role of Contract Law
- •Coordination of Production Flows through the Vertical Chain
- •Leakage of Private Information
- •Transactions Costs
- •Relationship-Specific Assets
- •Forms of Asset Specificity
- •The Fundamental Transformation
- •Rents and Quasi-Rents
- •The Holdup Problem
- •Holdup and Ex Post Cooperation
- •The Holdup Problem and Transactions Costs
- •Contract Negotiation and Renegotiation
- •Investments to Improve Ex Post Bargaining Positions
- •Distrust
- •Reduced Investment
- •Recap: From Relationship-Specific Assets to Transactions Costs
- •Chapter Summary
- •Questions
- •Endnotes
- •What Does It Mean to Be “Integrated?”
- •The Property Rights Theory of the Firm
- •Alternative Forms of Organizing Transactions
- •Governance
- •Delegation
- •Recapping PRT
- •Path Dependence
- •Making the Integration Decision
- •Technical Efficiency versus Agency Efficiency
- •The Technical Efficiency/Agency Efficiency Trade-off
- •Real-World Evidence
- •Double Marginalization: A Final Integration Consideration
- •Alternatives to Vertical Integration
- •Tapered Integration: Make and Buy
- •Franchising
- •Strategic Alliances and Joint Ventures
- •Implicit Contracts and Long-Term Relationships
- •Business Groups
- •Keiretsu
- •Chaebol
- •Business Groups in Emerging Markets
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitor Identification and Market Definition
- •The Basics of Competitor Identification
- •Example 5.1 The SSNIP in Action: Defining Hospital Markets
- •Putting Competitor Identification into Practice
- •Empirical Approaches to Competitor Identification
- •Geographic Competitor Identification
- •Measuring Market Structure
- •Market Structure and Competition
- •Perfect Competition
- •Many Sellers
- •Homogeneous Products
- •Excess Capacity
- •Monopoly
- •Monopolistic Competition
- •Demand for Differentiated Goods
- •Entry into Monopolistically Competitive Markets
- •Oligopoly
- •Cournot Quantity Competition
- •The Revenue Destruction Effect
- •Cournot’s Model in Practice
- •Bertrand Price Competition
- •Why Are Cournot and Bertrand Different?
- •Evidence on Market Structure and Performance
- •Price and Concentration
- •Chapter Summary
- •Questions
- •Endnotes
- •6: Entry and Exit
- •Some Facts about Entry and Exit
- •Entry and Exit Decisions: Basic Concepts
- •Barriers to Entry
- •Bain’s Typology of Entry Conditions
- •Analyzing Entry Conditions: The Asymmetry Requirement
- •Structural Entry Barriers
- •Control of Essential Resources
- •Economies of Scale and Scope
- •Marketing Advantages of Incumbency
- •Barriers to Exit
- •Entry-Deterring Strategies
- •Limit Pricing
- •Is Strategic Limit Pricing Rational?
- •Predatory Pricing
- •The Chain-Store Paradox
- •Rescuing Limit Pricing and Predation: The Importance of Uncertainty and Reputation
- •Wars of Attrition
- •Predation and Capacity Expansion
- •Strategic Bundling
- •“Judo Economics”
- •Evidence on Entry-Deterring Behavior
- •Contestable Markets
- •An Entry Deterrence Checklist
- •Entering a New Market
- •Preemptive Entry and Rent Seeking Behavior
- •Chapter Summary
- •Questions
- •Endnotes
- •Microdynamics
- •Strategic Commitment
- •Strategic Substitutes and Strategic Complements
- •The Strategic Effect of Commitments
- •Tough and Soft Commitments
- •A Taxonomy of Commitment Strategies
- •The Informational Benefits of Flexibility
- •Real Options
- •Competitive Discipline
- •Dynamic Pricing Rivalry and Tit-for-Tat Pricing
- •Why Is Tit-for-Tat So Compelling?
- •Coordinating on the Right Price
- •Impediments to Coordination
- •The Misread Problem
- •Lumpiness of Orders
- •Information about the Sales Transaction
- •Volatility of Demand Conditions
- •Facilitating Practices
- •Price Leadership
- •Advance Announcement of Price Changes
- •Most Favored Customer Clauses
- •Uniform Delivered Prices
- •Where Does Market Structure Come From?
- •Sutton’s Endogenous Sunk Costs
- •Innovation and Market Evolution
- •Learning and Industry Dynamics
- •Chapter Summary
- •Questions
- •Endnotes
- •8: Industry Analysis
- •Performing a Five-Forces Analysis
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power and Buyer Power
- •Strategies for Coping with the Five Forces
- •Coopetition and the Value Net
- •Applying the Five Forces: Some Industry Analyses
- •Chicago Hospital Markets Then and Now
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Commercial Airframe Manufacturing
- •Market Definition
- •Internal Rivalry
- •Barriers to Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Professional Sports
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Professional Search Firms
- •Market Definition
- •Internal Rivalry
- •Entry
- •Substitutes and Complements
- •Supplier Power
- •Buyer Power
- •Conclusion
- •Chapter Summary
- •Questions
- •Endnotes
- •Competitive Advantage Defined
- •Maximum Willingness-to-Pay and Consumer Surplus
- •From Maximum Willingness-to-Pay to Consumer Surplus
- •Value-Created
- •Value Creation and “Win–Win” Business Opportunities
- •Value Creation and Competitive Advantage
- •Analyzing Value Creation
- •Value Creation and the Value Chain
- •Value Creation, Resources, and Capabilities
- •Generic Strategies
- •The Strategic Logic of Cost Leadership
- •The Strategic Logic of Benefit Leadership
- •Extracting Profits from Cost and Benefit Advantage
- •Comparing Cost and Benefit Advantages
- •“Stuck in the Middle”
- •Diagnosing Cost and Benefit Drivers
- •Cost Drivers
- •Cost Drivers Related to Firm Size, Scope, and Cumulative Experience
- •Cost Drivers Independent of Firm Size, Scope, or Cumulative Experience
- •Cost Drivers Related to Organization of the Transactions
- •Benefit Drivers
- •Methods for Estimating and Characterizing Costs and Perceived Benefits
- •Estimating Costs
- •Estimating Benefits
- •Strategic Positioning: Broad Coverage versus Focus Strategies
- •Segmenting an Industry
- •Broad Coverage Strategies
- •Focus Strategies
- •Chapter Summary
- •Questions
- •Endnotes
- •The “Shopping Problem”
- •Unraveling
- •Alternatives to Disclosure
- •Nonprofit Firms
- •Report Cards
- •Multitasking: Teaching to the Test
- •What to Measure
- •Risk Adjustment
- •Presenting Report Card Results
- •Gaming Report Cards
- •The Certifier Market
- •Certification Bias
- •Matchmaking
- •When Sellers Search for Buyers
- •Chapter Summary
- •Questions
- •Endnotes
- •Market Structure and Threats to Sustainability
- •Threats to Sustainability in Competitive and Monopolistically Competitive Markets
- •Threats to Sustainability under All Market Structures
- •Evidence: The Persistence of Profitability
- •The Resource-Based Theory of the Firm
- •Imperfect Mobility and Cospecialization
- •Isolating Mechanisms
- •Impediments to Imitation
- •Legal Restrictions
- •Superior Access to Inputs or Customers
- •The Winner’s Curse
- •Market Size and Scale Economies
- •Intangible Barriers to Imitation
- •Causal Ambiguity
- •Dependence on Historical Circumstances
- •Social Complexity
- •Early-Mover Advantages
- •Learning Curve
- •Reputation and Buyer Uncertainty
- •Buyer Switching Costs
- •Network Effects
- •Networks and Standards
- •Competing “For the Market” versus “In the Market”
- •Knocking off a Dominant Standard
- •Early-Mover Disadvantages
- •Imperfect Imitability and Industry Equilibrium
- •Creating Advantage and Creative Destruction
- •Disruptive Technologies
- •The Productivity Effect
- •The Sunk Cost Effect
- •The Replacement Effect
- •The Efficiency Effect
- •Disruption versus the Resource-Based Theory of the Firm
- •Innovation and the Market for Ideas
- •The Environment
- •Factor Conditions
- •Demand Conditions
- •Related Supplier or Support Industries
- •Strategy, Structure, and Rivalry
- •Chapter Summary
- •Questions
- •Endnotes
- •The Principal–Agent Relationship
- •Combating Agency Problems
- •Performance-Based Incentives
- •Problems with Performance-Based Incentives
- •Preferences over Risky Outcomes
- •Risk Sharing
- •Risk and Incentives
- •Selecting Performance Measures: Managing Trade-offs between Costs
- •Do Pay-for-Performance Incentives Work?
- •Implicit Incentive Contracts
- •Subjective Performance Evaluation
- •Promotion Tournaments
- •Efficiency Wages and the Threat of Termination
- •Incentives in Teams
- •Chapter Summary
- •Questions
- •Endnotes
- •13: Strategy and Structure
- •An Introduction to Structure
- •Individuals, Teams, and Hierarchies
- •Complex Hierarchy
- •Departmentalization
- •Coordination and Control
- •Approaches to Coordination
- •Types of Organizational Structures
- •Functional Structure (U-form)
- •Multidivisional Structure (M-form)
- •Matrix Structure
- •Matrix or Division? A Model of Optimal Structure
- •Network Structure
- •Why Are There So Few Structural Types?
- •Structure—Environment Coherence
- •Technology and Task Interdependence
- •Efficient Information Processing
- •Structure Follows Strategy
- •Strategy, Structure, and the Multinational Firm
- •Chapter Summary
- •Questions
- •Endnotes
- •The Social Context of Firm Behavior
- •Internal Context
- •Power
- •The Sources of Power
- •Structural Views of Power
- •Do Successful Organizations Need Powerful Managers?
- •The Decision to Allocate Formal Power to Individuals
- •Culture
- •Culture Complements Formal Controls
- •Culture Facilitates Cooperation and Reduces Bargaining Costs
- •Culture, Inertia, and Performance
- •A Word of Caution about Culture
- •External Context, Institutions, and Strategies
- •Institutions and Regulation
- •Interfirm Resource Dependence Relationships
- •Industry Logics: Beliefs, Values, and Behavioral Norms
- •Chapter Summary
- •Questions
- •Endnotes
- •Glossary
- •Name Index
- •Subject Index
Questions • 395
Michael Porter argues that competitive advantage originates in a firm’s local environment. He identifies four attributes in a firm’s home market that promote or impede its ability to achieve competitive advantage in global markets: factor conditions; demand conditions; related supplier or support industries; and strategy, structure, and rivalry.
QUESTIONS
1.“An analysis of sustainability is similar to a five-forces analysis.” Comment.
2.How do economies of scale affect sustainability?
3.Coke and Pepsi have sustained their market dominance for nearly a century. General Motors and Ford were hard hit by competition and never fully recovered. What is different about the product/market situations in these two cases that affects sustainability?
4.Provide an example of a firm that has cospecialized assets. Has the firm prospered from them? Why or why not?
5.Mercury is a hypothetical store that sells athletic shoes, particularly shoes for runners. Mercury is distinctive in the training of its sales staff. The store has a variety of diagnostic tools, including weight distribution analysis and slow-motion replay, and the staff are trained to use those tools to help customers figure out exactly which shoe will be best for them. Mercury also carries a wide assortment of shoes from the full range of athletic shoemakers, some of which are otherwise-hard-to- find models. Although Mercury is an independent store, it is part of a buying cooperative that enables it to obtain its shoes from suppliers at volume discount prices that would otherwise be available only to large chains. Mercury sponsors a variety of races in its greater metropolitan area, the largest of which is a highprofile annual marathon.
Of the following list of Mercury’s activities, which two have the greatest potential for cospecialization?
(a)Diagnostic skills of staff
(b)Buying cooperative membership
(c)Broad product assortment
(d)Race sponsorship
6.Which of the following circumstances are likely to create early-mover advantages?
(a)Maxwell House introduces the first freeze-dried coffee.
(b)A consortium of U.S. firms introduce the first high-definition television.
(c)SmithKline introduces Tagamet, the first effective medical treatment for ulcers.
(d)Wal-Mart opens a store in Nome, Alaska.
7.In light of the winner’s curse, must winning bidders in auctions necessarily “lose” in the sense of paying more than the item is worth? What steps can bidders take to prosper in auctions?
8.Two incompatible high-resolution audio formats, Super Audio CD (SACD) and DVD Audio (DVDA), were introduced in 2000. Both offered surround-sound music at a quality that approaches the original studio master recordings from which they are made. Both formats could be added to new DVD players for an
396 • Chapter 11 • Sustaining Competitive Advantage
additional $25 to $250 per format, depending on the quality. SACD was originally supported by Sony. While Sony has abandoned the format, it has since won support from numerous classical music and jazz labels that sell in small numbers to “audiophiles.” DVDA has been abandoned by its backers. Why do you think high-resolution audio remained a niche product?
9.Consider an industry in which firms can expect to sell 1,000 units annually at a market price of P. Before firms enter, they do not know their production costs with certainty. Instead, they believe that unit costs can be $2, $4, $6, or $8 with equal probability. Annualized sunk production costs are $1,500—firms cannot recover this expense should they choose to exit. What is the equilibrium price at which firms are indifferent about entering? What is the average profit of firms that are producing? (Hint: Firms will produce as long as the price equals or exceeds unit production costs.)
10. Is the extent of creative destruction likely to differ across industries? Can the risk of creative destruction be incorporated into a five-forces analysis of an industry?
11. Is patent racing a zero-sum game? A negative sum-game? Explain.
12. What are a firm’s dynamic capabilities? To what extent can managers create or “manage into existence” a firm’s dynamic capabilities?
13. “Industrial or antitrust policies that result in the creation of domestic monopolies rarely result in global competitive advantage.” Comment.
14. IQ, Inc., currently monopolizes the market for a certain type of microprocessor, the 666. The present value of the stream of monopoly profits from this design is thought to be $500 million. Enginola (which is currently in a completely different segment of the microprocessor market from this one) and IQ are contemplating spending money to develop a superior design that will make the 666 completely obsolete. Whoever develops the design first gets the entire market. The present value of the stream of monopoly profit from the superior design is expected to be $150 million greater than the present value of the profit from the 666.
Success in developing the design is not certain, but the probability of a firm’s success is directly linked to the amount of money it spends on the project (more spending on this project, greater probability of success). Moreover, the productivity of Enginola’s spending on this project and IQ’s spending is exactly the same: Starting from any given level of spending, an additional $1 spent by Enginola has exactly the same impact on its probability of winning. The following table illustrates this. It shows the probability of winning the race if each firm’s spending equals 0, $100 million, and $200 million. The first number represents Enginola’s probability of winning the race, the second is IQ’s probability of winning, and the third is the probability that neither succeeds.
Note: This is not a payoff table.
IQ’s Spending
Enginola’s Spending |
0 |
$100 million |
$200 million |
0 |
(0,0,1) |
(0,.6,.4) |
(0,.8,.2) |
$100 million |
(6,0,.4) |
(4,.4,.2) |
(3,.6,.1) |
$200 million |
(8,0,.2) |
(6,.3,.1) |
(5,.5,0) |
|
|
|
|
Endnotes • 397
Assuming that
(i)each firm makes its spending decision simultaneously and noncooperatively;
(ii)each seeks to maximize its expected profit; and
(iii)neither firm faces any financial constraints,
which company, if any, has the greater incentive to spend money to win this “R&D race”? Of the effects discussed in the chapter (productivity effect, sunk cost effect, replacement effect, efficiency effect), which are shaping the incentives to innovate in this example?
ENDNOTES
1Mueller, D. C., “The Persistence of Profits Above the Norm,” Economica, 44, 1997,
pp. 369–380. See also Mueller, D. C., Profits in the Long Run, Cambridge, Cambridge University Press, 1986.
2Our characterization of these patterns of profit persistence is based on the results in Table 2.2 of Mueller’s book, Profits in the Long Run. Mueller’s study is far more elaborate than we have described here. He uses regression analysis to estimate equations that give persistence patterns for each of the 600 firms in his sample. Our grouping of firms into two groups is done to illustrate the main results.
3This definition is adapted from Barney, J., “Firm Resources and Sustained Competitive Advantage,” Journal of Management, 17, 1991, pp. 99–120.
4Presentations of this theory can be found in numerous publications, including Barney, J., “Firm Resources and Sustained Competitive Advantage,” Journal of Management, 17, 1991, pp. 99–120; Peteraf, M. A., “The Cornerstones of Competitive Advantage: A Resource-Based View,” Strategic Management Journal, 14, 1993, pp. 179–191; and Dierickx, I., and K. Cool, “Asset Stock Accumulation and Sustainability of Competitive Advantage,” Management Science, 35, 1989, pp. 1504–1511. The pioneering work underlying the resource-based theory is Penrose, E. T., The Theory of the Growth of the Firm, Oxford, Blackwell, 1959.
5Morris, Kathleen, “The Rise of Jill Barad,” Business Week, May 25, 1998, pp. 112–119. 6Rumelt, R. P., “Towards a Strategic Theory of the Firm,” in Lamb, R. (ed.), Competitive
Strategic Management, Englewood Cliffs, NJ, Prentice-Hall, 1984, pp. 556–570.
7See, for example, Chapter 5 of Ghemawat, P., Commitment: The Dynamic of Strategy, New York, Free Press, 1991, or Yao, D., “Beyond the Reach of the Invisible Hand,” Strategic Management Journal, 9, 1988, pp. 59–70.
8Quotation from p. 359 in Rumelt, R. P., “Towards a Strategic Theory of the Firm,” in Lamb, R. (ed.), Competitive Strategic Management, Englewood Cliffs, NJ, Prentice-Hall, 1984, pp. 566–570.
9Williams, J., “How Sustainable Is Your Advantage?” California Management Review, 34, 1992, pp. 1–23.
10Quoted in Beard, D., “The Champ Returns,” Fort Lauderdale Sun Sentinal, December 1, 1996, p. 1G.
11White, L., “The Automobile Industry,” in Adams, W. (ed.), The Structure of American Industry, 6th ed., New York, Macmillan, 1982.
12See, for example, Scherer, F. M., and D. Ross, Industrial Market Structure and Economic Performance, 3d ed., Boston, Houghton Mifflin, 1990, pp. 563–564.
13For further discussion of the winner’s curse and the difficulties of finding an optimal bidding strategy, see Thaler, R., “Anomalies: The Winner’s Curse,” Journal of Economic Perspectives, 2(1), 1988, pp. 191–202.
398 • Chapter 11 • Sustaining Competitive Advantage
14Rumelt, R. P., “Towards a Strategic Theory of the Firm,” in Lamb, R. (ed.), Competitive Strategic Management, Englewood Cliffs, NJ, Prentice-Hall, 1984, pp. 556–570. See also Reed, R., and R. J. DeFillipi, “Causal Ambiguity, Barriers to Imitation and Sustainable Competitive Advantage,” Academy of Management Review, 15, 1990, pp. 88–102.
15Teece, D., “Applying Concepts of Economic Analysis to Strategic Management,” in Harold Pennings and Associates (eds.), Organizational Strategy and Change, San Francisco, Jossey-Bass, 1985.
16Lippman, S. A., and R. P. Rumelt, “Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition,” Bell Journal of Economics, 13, Autumn 1982, pp. 418–438.
17We calculated the equilibrium price through trial and error. A systematic method exists for calculating the equilibrium price in this market, but its discussion would add little to the economic insights that this example generates.
18Schumpeter, J., Capitalism, Socialism, and Democracy, New York, Harper & Row, 1942, p. 132.
19Ibid., pp. 84–85.
20Christensen, C., The Innovator’s Dilemma, New York, Harper Business, 2000. 21Stein, J., “Internal Capital Markets and the Competition for Corporate Resources,”
Journal of Finance, 52(1997), pp. 111–133.
22Arrow, K., “Economics Welfare and the Allocation of Resources for Inventions,” in Nelson, R. (ed.), The Rate and Direction of Inventive Activity, Princeton, NJ, Princeton University Press, 1962.
23This term was coined by Jean Tirole. Tirole discusses the replacement effect in his book, The Theory of Industrial Organization, Cambridge, MA, MIT Press, 1988.
24Teece, D., 1986, “Profiting from Technological Innovation: Implications for Integration, Collaboration, Licensing, and Public Policy,” Research Policy, 15, pp. 285–305.
25Much of the information for this example was drawn from Zygmont, J., 2003, Microchip, Cambridge, MA, Perseus Publishing.
26Nelson, R. R., and S. G. Winter, An Evolutionary Theory of Economic Change, Cambridge, MA, Belknap Press, 1982.
27Teece, D. J., G. Pisano, and A. Shuen, “Dynamic Capabilities and Strategic Management,” University of California at Berkeley, Strategic Management Journal, 18, August 1997, pp. 509–534. See also Teece, D. J., R. Rumelt, G. Dosi, and S. Winter, “Understanding Corporate Coherence: Theory and Evidence,” Journal of Economic Behavior and Organization, 23, 1994, pp. 1–30 for related ideas.
28Porter, M., The Competitive Advantage of Nations, New York, Free Press, 1998. 29This example is drawn from Landes, David, Revolution in Time, Cambridge, MA,
Belknap Press, 1983.
PART FOUR
INTERNAL ORGANIZATION
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PERFORMANCE MEASUREMENT |
12 |
AND INCENTIVES |
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A s CEO of investment bank Merrill Lynch, Stan O’Neal transformed the firm. After taking the helm in 2003, O’Neal changed the firm’s top management team, shook up the staid corporate culture, and drove the firm to take more risk in search of higher returns. According to the Wall Street Journal, “Whenever Goldman Sachs Group Inc. would report quarterly profits in recent years, the pain would be felt nearby, at the downtown headquarters of Merrill Lynch & Co. There, Merrill Chief Executive Stan O’Neal would grill his executives about why, for instance, Goldman was showing faster growth in bond-trading profits. ‘It got to the point where you didn’t want to be in the office’ on Goldman earnings days, one former Merrill executive recalls.”1
O’Neal’s emphasis on relative performance helped change mindsets. Employees who knew their bonuses depended on outperforming Goldman investigated new ways to grow their business. Many began selling credit default obligations (CDOs), financial instruments that obligated Merrill Lynch to pay investors if certain businesses defaulted on their debt. Merrill Lynch grew rapidly and O’Neal was hailed as a visionary, until the financial crisis put Merrill Lynch at risk of taking huge losses on its CDO contracts. O’Neal was ousted by his board, and Bank of America purchased the assets of the financially distressed Merrill Lynch in 2009.
O’Neal’s tribulations raise key issues for any firm. A firm’s central office may set strategy, but its employees must implement it. How should the firm measure the performance of its employees? How should it use those performance measures to reward employees for actions that advance the firm’s strategy? Are there risks associated with tying rewards to specific performance measures? In this chapter we address these questions in detail. We start by considering the economics of performance measurement. If the firm can devise performance measures that allow it to reward exactly the activities it wants its employees to pursue, linking pay to performance can lead to increased profits. It can, however, be difficult to devise good measures of an employee’s job performance, and managers must be able to distinguish good and bad measures of performance. We then consider the various ways that firms reward employee performance.
401