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04

Section 04: Charts & Graphs

248.04.05

Single Bar Charts

 

Examples are reductions

of 11 x 8 12 - inch formats.

 

Customers Are The Most Happy With Division F

 

Division Performance

 

(Percentage Of Customers Who Rate Division’s Service Cost as Good)

Division A

50.4

Division B

49.8

Division C

50.1

Division D

51.1

Division E

52.0

Division F

62.4

Original overhead transparency

Customers are the happiest with Division F

Division performance by modality

(Percentage of customers who rate division’s service cost as good)

Division A

 

 

50.4

 

Division B

 

 

 

 

 

 

49.8

 

Division C

 

 

 

 

 

50.1

 

Division D

 

 

 

 

51.1

 

Division E

 

 

 

52.0

 

Division F

 

 

62.4

 

 

 

 

 

 

 

As shown in the original overhead transparency at the left,

a different pattern in each bar unnecessarily emphasizes certain bars, complicating the chart and confusing its meaning

small type is difficult to read

Compared to the chart above, the example at the left shows that

the same color in all the bars makes it easier to compare lengths and avoids undue emphasis on particular bars

marks at 10 percent increments in all the bars facilitate comparison

large type is easier to read

Redesign with Univers 68 and 55

GE Identity Program

248, Presentation Materials

GE Identity Website: http://www.ge.com/identity

GE Identity Hotline: 800 654-2696 or 518 869-2824 (DC: 232-2696)

04

Section 04: Charts & Graphs

248.04.06

Multiple Bar Charts

 

Examples are reductions of 11 x 8 12 - inch formats.

Contact by Third-Party Service Suppliers Last Year 1 (% of Respondents)

 

100%

 

 

 

 

 

 

57%

 

 

 

 

 

 

12%

52.5%

 

 

 

 

 

 

19.7%

39.5%

38.8%

 

 

 

 

 

11.7%

36.8%

 

 

 

 

10.5%

 

%

 

 

 

5.7%

 

45.5%

 

 

 

29%

of

44.9%

 

 

 

 

 

 

 

4.8%

Respondents

 

47.1%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50%

 

 

 

 

 

 

56.3%

 

 

 

 

 

 

50%

 

 

 

 

 

 

 

42.5%

35.4%

41.2%

39.5%

38%

45.2%

 

Company A

Company B

Company C

Company D

Company E

Company F

 

(N=177)

(N=242)

(N=86)

(N=98)

(N=193)

(N=214)

 

 

Key

 

Contacted by one service supplier

 

 

 

 

 

 

 

Contacted by two or three suppliers

 

 

 

Contacted by four or more

1

Source: Customer survey question IV-03

 

 

 

 

 

 

 

Original print presentation

Contact by third-party service suppliers last year

(% of respondents)

 

57%

 

Contacted by

12%

52.5%

 

 

one supplier

 

 

19.7%

39.5%

 

 

 

 

 

 

38.8%

 

 

 

 

 

11.7%

36.8%

 

Contacted by

 

 

10.5%

 

45.5%

 

 

5.7%

 

two or three

 

 

 

29%

 

 

 

 

 

suppliers

 

44.9%

47.1%

 

 

4.8%

 

 

 

50%

 

 

Contacted by

 

 

 

56.3%

50%

 

 

 

 

four or more

 

 

 

 

 

 

suppliers

 

 

 

 

 

 

 

42.5%

35.4%

41.2%

39.5%

38%

45.2%

 

Company A

Company B

Company C

Company D

Company E

Company F

 

(N=177)

(N=242)

(N=86)

(N=98)

(N=193)

(N=214)

The multiple bar chart in the original print presentation at the left uses the following unnecessary elements:

distracting screens

legend

white box labels for bar parts

Compared to the chart above, the example at the left shows that

colors can differentiate the bar parts without the visual distraction of coarse screens

bar part labels, displayed in a large size to the left of the first bar and colored the same as each bar part, eliminate the legend and are easier to read

bar part percentages, displayed in a large size to the right of each bar, are easier to read

the vertical line indicating 100 percent can be eliminated since no scale is required

continued

Source: Customer survey question

Redesign with Univers 68 and 55

GE Identity Program

248, Presentation Materials

GE Identity Website: http://www.ge.com/identity

GE Identity Hotline: 800 654-2696 or 518 869-2824 (DC: 232-2696)

04

Section 04: Charts & Graphs

248.04.07

Multiple Bar Charts, continued

 

Examples are reductions of 11 x 8 12 - inch formats.

GE Service Contracts and Insurance Policies Are Slightly More Prevalent in Larger Dealerships and in the East

Type of Service Arrangement by Dealer Size

(% of units)

On Service Contract

Purchased as Needed

Under Warranty

On an Insurance Policy

 

38.4

 

37.4

 

47.4

 

51.1

 

26.4

 

39.1

 

21.0

18.9

 

18.2

 

12.7

Dealer (n=159)

17.6

20

Under 200 bays (n=471)

 

6.0

200-499 bays (n=329)

5.1

Over 499 bays (n=90)

7.6

 

7.8

 

Source: Customer survey of GE service users categorizing their current service arrangements

Original print presentation

GE service contracts are more prevalent in larger dealerships.

Type of service arrangement by facility size (% of units)

On service

 

 

38.4

 

 

contract

 

 

 

 

 

37.4

 

 

 

 

47.4

51.1

Purchased

 

 

 

 

 

 

 

 

 

 

 

26.4

 

 

as needed

 

 

 

 

 

 

 

 

 

 

 

 

39.1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21.0

 

 

 

 

 

 

 

 

 

 

 

 

18.9

 

 

 

Under

 

 

 

 

 

 

 

18.2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

warranty

 

 

 

 

 

12.7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

17.6

 

 

 

 

On an

 

 

 

 

 

 

 

20

 

 

 

 

 

6.0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

insurance

 

5.1

 

 

 

 

 

 

 

 

 

 

policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7.6

 

 

 

 

 

 

 

 

 

 

 

 

7.8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dealer (n=159)

Under 200 bays (n=471) 200-499 bays (n=329) Over 499 bays (n=90)

As shown in the original print presentation at the left,

the four charts are confused as one when they are

-placed close together

-joined by the vertical baseline

the coarse patterns distract the eye, fragment the charts, and contribute to the misperception that only one chart is displayed

the small type is difficult to read and will not project well

Compared to the chart above, the example at the left shows that

the four charts are made to appear separate and distinct by

-separating each with a space equal to the bar height

-repeating an even progression of tones

(from black through medium grey, light grey, and white) in the four bars of each chart

-omitting the vertical baseline

the fine screens of black, used to make the shades of grey in the bars, eliminate the visual distraction of coarse screen patterns

the large type is easier to read and will project well

Source: Customer survey of GE service users categorizing their current service arrangements

Redesign with Univers 68 and 55

GE Identity Program

248, Presentation Materials

GE Identity Website: http://www.ge.com/identity

GE Identity Hotline: 800 654-2696 or 518 869-2824 (DC: 232-2696)

04

Section 04: Charts & Graphs

248.04.08

Chart Labels

 

Examples are reductions of 11 x 8 12 - inch formats.

U.S. PURCHASES 1880 - 1987

U.S. PURCHASES

 

 

 

 

1980 - 1987

 

 

 

 

 

 

 

 

 

 

 

 

 

3,000

 

 

 

 

 

 

 

 

 

 

2.500

 

DOLLARS SPENT ($MM)

15

 

 

 

 

 

 

 

2,000

(M) UNITS OF NUMBER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,500

10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,000

5

 

 

 

 

 

 

 

500

 

 

 

 

 

 

 

 

 

0

 

 

 

 

 

 

 

0

 

 

 

‘80

‘81

‘82

‘83

‘84

‘85

‘86

‘87

 

DOLLARS SPENT ($MM)

8.6

9.8

10.6

10.2

12.3

11.3

15.5

15.7

 

NUMBER OF UNITS (M)

3.0

2.9

2.7

2.6

2.6

2.2

2.8

3.0

 

Original print presentation

U.S. Purchases 1880 - 1987

 

 

 

 

 

 

 

 

 

 

 

 

 

Number

 

 

 

 

 

 

 

of units

3,000

 

 

 

 

 

 

 

 

20

 

 

 

 

 

 

 

2.500

 

 

 

 

 

 

 

 

15

 

 

 

 

 

 

 

2,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,500

10

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,000

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

500

 

 

 

 

 

 

 

 

0

‘81

‘82

‘83

‘84

‘85

‘85

‘87

0

‘80

 

Dollars spent ($MM)

8.6

9.8

10.6

10.2

12.3

11.3

15.5

15.7

 

 

 

 

 

 

 

 

 

Number of units

3.0

2.9

2.7

2.6

2.6

2.2

2.8

3.0

 

 

 

 

 

 

 

 

 

Although clear to its creator,

a chart may still confuse others.

After examining the example at the left, these questions remain:

What do the bars and plot line represent? One must represent the number of dollars and the other must represent the number of units, but which is which?

Why are the headline and subhead identical? Is this a careless error? Are there other such errors in this presentation? Are any of the figures incorrect?

Why is the type so difficult to read?

What does that itsy-bitsy type along the bottom say? Does this chart actually reveal something the presenter wishes to hide?

As shown in the example at the left, the confusion in the chart above is clarified by

using plot lines for both scales

labeling each plot line

eliminating redundancy between the headline and subhead by omitting the latter

enlarging the entire chart so the type is easy to read

placing close together the annual data displayed below the chart and the dates displayed at the bottom of the chart

Redesign with Univers 68 and 55

GE Identity Program

248, Presentation Materials

GE Identity Website: http://www.ge.com/identity

GE Identity Hotline: 800 654-2696 or 518 869-2824 (DC: 232-2696)

Communications

Employee

gG

GE Identity Program

Newsletters

251

Employee Identification

252

Recruitment Advertising

 

(See document 242 in Marketing Communications)

 

250

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