- •Brief Contents
- •Contents
- •Preface
- •Who Should Use this Book
- •Philosophy
- •A Short Word on Experiments
- •Acknowledgments
- •Rational Choice Theory and Rational Modeling
- •Rationality and Demand Curves
- •Bounded Rationality and Model Types
- •References
- •Rational Choice with Fixed and Marginal Costs
- •Fixed versus Sunk Costs
- •The Sunk Cost Fallacy
- •Theory and Reactions to Sunk Cost
- •History and Notes
- •Rational Explanations for the Sunk Cost Fallacy
- •Transaction Utility and Flat-Rate Bias
- •Procedural Explanations for Flat-Rate Bias
- •Rational Explanations for Flat-Rate Bias
- •History and Notes
- •Theory and Reference-Dependent Preferences
- •Rational Choice with Income from Varying Sources
- •The Theory of Mental Accounting
- •Budgeting and Consumption Bundles
- •Accounts, Integrating, or Segregating
- •Payment Decoupling, Prepurchase, and Credit Card Purchases
- •Investments and Opening and Closing Accounts
- •Reference Points and Indifference Curves
- •Rational Choice, Temptation and Gifts versus Cash
- •Budgets, Accounts, Temptation, and Gifts
- •Rational Choice over Time
- •References
- •Rational Choice and Default Options
- •Rational Explanations of the Status Quo Bias
- •History and Notes
- •Reference Points, Indifference Curves, and the Consumer Problem
- •An Evolutionary Explanation for Loss Aversion
- •Rational Choice and Getting and Giving Up Goods
- •Loss Aversion and the Endowment Effect
- •Rational Explanations for the Endowment Effect
- •History and Notes
- •Thought Questions
- •Rational Bidding in Auctions
- •Procedural Explanations for Overbidding
- •Levels of Rationality
- •Bidding Heuristics and Transparency
- •Rational Bidding under Dutch and First-Price Auctions
- •History and Notes
- •Rational Prices in English, Dutch, and First-Price Auctions
- •Auction with Uncertainty
- •Rational Bidding under Uncertainty
- •History and Notes
- •References
- •Multiple Rational Choice with Certainty and Uncertainty
- •The Portfolio Problem
- •Narrow versus Broad Bracketing
- •Bracketing the Portfolio Problem
- •More than the Sum of Its Parts
- •The Utility Function and Risk Aversion
- •Bracketing and Variety
- •Rational Bracketing for Variety
- •Changing Preferences, Adding Up, and Choice Bracketing
- •Addiction and Melioration
- •Narrow Bracketing and Motivation
- •Behavioral Bracketing
- •History and Notes
- •Rational Explanations for Bracketing Behavior
- •Statistical Inference and Information
- •Calibration Exercises
- •Representativeness
- •Conjunction Bias
- •The Law of Small Numbers
- •Conservatism versus Representativeness
- •Availability Heuristic
- •Bias, Bigotry, and Availability
- •History and Notes
- •References
- •Rational Information Search
- •Risk Aversion and Production
- •Self-Serving Bias
- •Is Bad Information Bad?
- •History and Notes
- •Thought Questions
- •Rational Decision under Risk
- •Independence and Rational Decision under Risk
- •Allowing Violations of Independence
- •The Shape of Indifference Curves
- •Evidence on the Shape of Probability Weights
- •Probability Weights without Preferences for the Inferior
- •History and Notes
- •Thought Questions
- •Risk Aversion, Risk Loving, and Loss Aversion
- •Prospect Theory
- •Prospect Theory and Indifference Curves
- •Does Prospect Theory Solve the Whole Problem?
- •Prospect Theory and Risk Aversion in Small Gambles
- •History and Notes
- •References
- •The Standard Models of Intertemporal Choice
- •Making Decisions for Our Future Self
- •Projection Bias and Addiction
- •The Role of Emotions and Visceral Factors in Choice
- •Modeling the Hot–Cold Empathy Gap
- •Hindsight Bias and the Curse of Knowledge
- •History and Notes
- •Thought Questions
- •The Fully Additive Model
- •Discounting in Continuous Time
- •Why Would Discounting Be Stable?
- •Naïve Hyperbolic Discounting
- •Naïve Quasi-Hyperbolic Discounting
- •The Common Difference Effect
- •The Absolute Magnitude Effect
- •History and Notes
- •References
- •Rationality and the Possibility of Committing
- •Commitment under Time Inconsistency
- •Choosing When to Do It
- •Of Sophisticates and Naïfs
- •Uncommitting
- •History and Notes
- •Thought Questions
- •Rationality and Altruism
- •Public Goods Provision and Altruistic Behavior
- •History and Notes
- •Thought Questions
- •Inequity Aversion
- •Holding Firms Accountable in a Competitive Marketplace
- •Fairness
- •Kindness Functions
- •Psychological Games
- •History and Notes
- •References
- •Of Trust and Trustworthiness
- •Trust in the Marketplace
- •Trust and Distrust
- •Reciprocity
- •History and Notes
- •References
- •Glossary
- •Index
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TRANSACTION UTILITY AND CONSUMER PRICING |
associated with it (e.g., good 1 in the utility-maximization model in this chapter) or by not producing it (as in the profit-maximization model). Alternatively, sunk costs are incurred no matter what choice is made regarding consumption or production. They are unavoidable. Sunk costs do not alter the profit-maximizing level of inputs within the rational production model no matter what their level. The firm could shut down if fixed costs of production might not be met by income from the production process, but the level of sunk costs should have no influence on this decision: They cannot be avoided. Hence, when considering whether to continue in a production process, the costs already incurred should not be considered, only those costs that can be avoided.
Similarly, sunk costs should have no impact on the utility-maximization model, except through the impact on the budget. Consider two consumers with identical budgets and identical preferences. Suppose that one has incurred sunk costs associated with obtaining access to good 1 that are double the sunk costs incurred by the other consumer. In other words, consumer 1 has previously spent 2S on obtaining access to a good, resulting in a remaining budget of y, and consumer 2 has spent only S on obtaining access to the good, resulting in a remaining budget of y. Given they have identical preferences and have the same remaining budget, their future consumption decisions should likewise be identical no matter what level of sunk cost has been incurred if they both conform to the rational-choice model. Those interested in a mathematical demonstration of this are referred to the Advanced Concept box at the end of the chapter.
The Sunk Cost Fallacy
The sunk cost fallacy is often described as chasing bad money with good. A person might expend effort or money on a project, only to find that the project is unlikely to pay off. At the point where there appears to be no possibility of a positive return on any future investment, a rational person ceases to invest and abandons the project. The sunk cost fallacy occurs when one tries to recover sunk costs by continuing an activity for which there is a negative return. We often hear arguments such as “I can’t abandon this now, I have worked too hard” or “I have spent too much money not to go through with this.” Such arguments belie rational thought. As argued in the previous sections, sunk costs should not influence one’s decision to continue an activity. Rational arguments to continue must consider the future costs and returns, not the unavoidable or past expenses. Rational counterparts to the sunk cost arguments might be, “I can’t abandon this now, I will get so much more out of continuing than I would put in,” or “I have so little effort left to complete the project relative to the benefits, that I will be better off completing it.”
Richard Thaler gave the following two hypothetical examples of the sunk cost fallacy:
A family pays $40 for tickets to a basketball game to be played 60 miles from their home. On the day of the game there is a snowstorm. They decide to go anyway, but note in passing that had the tickets been given to them, they would have stayed home.
A man joins a tennis club and pays a $300 yearly membership fee. After two weeks of playing he develops a tennis elbow. He continues to play (in pain) saying “I don’t want to waste the $300!”1
1 Reprinted from Journal of Economic Behavior & Organization, Vol. 1(1), Thaler, R., “Toward a positive theory of consumer choice,” pp. 39–60, Copyright (1980), with permission from Elsevier.
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The Sunk Cost Fallacy |
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In both of these cases, the consumers base their decisions about current and future activities on the amount that had been paid in unrecoverable costs. Clearly, if being given a ticket would not result in attending a game in a snowstorm, then it cannot be worth it to attend the game if one has paid for the tickets. Further, after an injury one would likely not want to play tennis and will not recover the value of a yearly membership by undergoing pain and difficulty to play. Nonetheless, there is some ring of truth to the reasoning offered in each of the hypothetical stories. We probably have known people who made such arguments, and we can most likely recall making similar arguments ourselves. Why would such an argument be convincing on occasion if there is no merit to it? Do people really behave in this way? More importantly, if people do behave this way, would they necessarily be better off by avoiding the behavior? What implications might there be for manufacturers and retailers of goods?
For example, people attending an amusement park and purchasing an all-day pass may be influenced by the purchase price. Someone who purchases an all-day pass to an amusement park for $10 might get tired and uncomfortable and want to go home by 1 P.M. The same person paying $30 for the pass might feel just as tired at 1 P.M. but might also feel that she has not sufficiently realized the value of her purchase. Thus, she might stay for several more hours trying to have fun despite her desire to go home. Detecting such an effect may be difficult. For example, those who are likely to go home at 1 P.M. may be less willing to purchase a pass in the first place and thus more likely to show up when the pass price is only $10. In this case, simply finding that people stay later when the prices are higher might not be very good evidence of the sunk cost fallacy; it might simply be evidence that higher prices drive lower-value customers away. The sunk cost fallacy is generally related to the notion that a fixed access fee influences the extent of an activity. Thus, even if the return on the project does not necessarily turn negative, the people paying a larger fixed fee may be expected to consume more. This observation has led to several experiments examining the impact of fixed fees on use.
EXAMPLE 2.1 Theater Tickets and Pricing Programs
Theater ticket subscriptions are designed so that the subscriber pays a fixed fee for a package of tickets to several plays or productions. Theatergoers receive their tickets in a bundle before the first show. The subscriber may subsequently decide to attend a show, to give away the tickets to that show, or to simply discard the tickets.
Hal Arkes and Catherine Blumer worked with the Ohio University Theater to randomly offer different prices to the first 60 people to order tickets. Some paid full price, $15, some received a $2 (roughly 13%) discount, and some received a $7 (roughly 47%) discount. Over the first five plays of the 10-play season, the full-price group attended significantly more of the plays than either of the discount groups. Thus, it appears that at least some of the theatergoers were led to attend more plays because they had paid too much for the tickets to miss the plays. Their results are very suggestive of sunk cost fallacy–style reasoning. They also observed that over the last five plays of the season there were no real differences in attendance. They suggest that their results show that the effects of sunk cost persist over a substantial period of time, though not indefinitely. Following their reasoning, eventually people forget the pain they associate with the cost of the tickets and begin to decide attendance based on the enjoyment the play would offer.
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EXAMPLE 2.2 The Concorde Paradox and Public Policy
The sunk cost fallacy is also sometimes called the Concorde paradox in honor of the late supersonic jet. The Concorde, the supersonic plane that was once used for cross-Atlantic traffic, was originally a joint venture between the British and French governments. The governments drew wide publicity in 1962 for their plans to develop a commercially viable passenger plane that could travel faster than the speed of sound. Each government had agreed to contribute $224 million to the project for a total of $448 million. Early into the design phase of the project, expenses began to run over budget. By 1964 the projected cost was more than $900 million. By completion, the plane had cost more than six times the original projected cost to develop. In the later stages of development, around 1973, both governments began to realize that the plane would not generate enough money to cover future costs of development and production.
Because there were only 100 passengers per plane and a substantially increased cost of operation with respect to conventional aircraft, few airlines were willing to take the chance of purchasing a Concorde. Despite the dismal prospects, the project continued to completion at considerable cost. Only 14 of the planes were ever used commercially, with most purchased with a substantial subsidy from either the British or French governments to induce operation. The planes were in service from 1976 until 2003. A crash in 2000, caused by a small piece of debris, killing all 100 passengers, led to a brief grounding of the planes. Later, with rising oil prices and decreased interest in flight following the 2001 terror attacks in the United States, the planes were permanently decommissioned. Other governments with similar projects (notably the Soviet Union and the United States) abandoned similar programs owing to concerns over costs and viability.
Of course, political decisions are made by politicians who might have very different motives than profit maximization. It may be that politicians believed that public opinion would turn on them if they abandoned the project when it was known to be a money loser. In this case, it may be perfectly rational for the politicians to continue a project, using constituent money for projects that will help ensure their own political gain. It may truly be the constituents who fall for the sunk cost fallacy.
Sunk cost reasoning is commonplace in politics. For example, when asked about the need for a NASA mission to Mars and Florida’s role in this mission, presidential candidate John McCain said “There’s too much invested there. There’s infrastructure that’s very expensive and very extensive.” Regarding the possibility of the United States withdrawing from the lengthy engagement in Iraq, Cal Thomas, a conservative columnist, argued in USA Today that “We have too much invested to quit now,” echoing earlier sentiments expressed by President George W. Bush. Similar arguments have been heard when discussing the termination of a missile shield defense or other defense projects. Arkes and Blumer cite two senators from the early 1980s lamenting the termination of a waterway project given the level of prior investment. Although it must be acknowledged that these are not the only reasons given for continuing these projects, the fact that sunk cost rhetoric is used by those whose profession is primarily to argue is a de facto statement on how effective this (il)logic is perceived to be.
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Theory and Reactions to Sunk Cost |
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Theory and Reactions to Sunk Cost
When making decisions on extent of consumption given a fixed price for access, or after some unrecoverable sunk cost, the consumer should have a demand for the activity, x1*y, that depends entirely on her remaining budget, or on her ability to purchase other goods that may be a complement or substitute for good 1. If all other goods can be considered independent of consumption of good 1, then the optimal consumption level is independent of even wealth, x1*. A behavioral model of reacting to fixed or sunk costs could simply insert the level of costs as an argument in the function x1*y, p0, or x1*p0, with the assumption that the consumer will increase consumption when the fixed cost is increased, dx1*dp0 > 0. Such a model could then be used by a retailer to determine the profit-maximizing price for access based on the quantity their customers would consume as a result of price.
On the other hand, if we were interested in why consumers may be influenced by fixed costs, we would need to employ and test a procedurally rational model. There are two primary explanations for why one might display the sunk cost fallacy or more generally adjust quantity decisions to fixed costs. The first supposes that consumers derive some value from believing they have gotten a good deal, called transaction utility as opposed to just utility derived from consumption, as is modeled in the rational model of consumption (Thaler refers to this utility of consumption as acquisition utility). Paying $10 for four hours at an amusement park might sound like an extremely good deal, whereas paying $30 for the same experience might not. Thus, someone who paid $30 for entry into the amusement park might consider going home and receiving some utility from not being in the park anymore, but also receiving some disutility for knowing she paid a lot for the experience at the park. If this feeling of disutility is strong enough, she might consider lengthening her stay to increase her transaction utility. For example, $30 for six hours at the park might sound like a much better deal than $30 for four hours.
In this case, the consumer problem may be more generally written as
max U x1, x2, z x1, p0 |
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x1, x2 |
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p0x1 + p2x2 ≤ y, |
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where z represents the consumer’s perception of how good a deal she has received as a function of the level of consumption and the fixed price paid for the good. Really, this is just a generalization of the previous model where the bliss point for good 1 now depends upon the fixed price charged for consumption of good 1. Thaler further supposes that transaction utility is additively separable from consumption utility. In this case, we could write the utility function as Ux1, x2, zx1, p0 = ux1, x2 + zx1, p0. The bliss point for x1 occurs where the sum of marginal consumption utility and marginal transaction utility is zero, ux1, x2x1 +zx1, p0x1 = 0. If this utility function accurately describes preferences, then the bliss point would potentially increase as p0 increases. This would happen if marginal transaction utility increases as p0 increases, requiring marginal consumption utility to become more negative in order to reach a bliss point.
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TRANSACTION UTILITY AND CONSUMER PRICING |
FIGURE 2.5
Sunk Costs in
Prospect Theory
Utility value
ug
ug(x) ≈ ul(−c)
−40 |
−c |
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−c |
x |
Dollar value |
ug(x)
ug(x) + ul(−c−40) ul(−c) ≈ ug(x)
ul(−40) ul(−c−40)
ul
A more-common second explanation for why consumers would allow fixed or sunk costs to influence consumption is that people might not evaluate all events using the same utility function. Rather, Daniel Kahneman and Amos Tversky propose that people classify each event as either a gain or a loss. Gains are evaluated with respect to a utility function over gains, which we will call ugx, that displays diminishing marginal utility of consumption. Thus, utility over gains displays the familiar diminishing marginal utility shape, depicted in the upper right quadrant of Figure 2.5. We refer to a curve with this shape as concave. Alternatively, losses are evaluated with respect to a utility function over losses, ulx, where the utility function over losses is somewhat steeper than the utility function over gains and displays increasing marginal utility of consumption, as displayed in the lower left quadrant of Figure 2.5. We call a curve with this shape convex. This shape is motivated by the notion that consumers feel diminishing marginal pain from losses, called loss aversion. Loss is negative consumption, and thus diminishing marginal utility of loss is identical to increasing marginal utility of consumption. This model, called prospect theory, is developed and discussed in greater detail throughout the book.
Thaler theorizes that if goods are consumed long after purchase, then their costs are classified as losses and considered alongside the value of consumption rather than all being lumped into a single transaction and evaluated using a single utility function. In other words, when paying for the good, a consumer takes note, opening a mental account. This account is closed and evaluated once a consumption decision has been realized. Thus, if attending the basketball game in the snowstorm with tickets that were given to them, consumers obtain utility ugx + ul−c < 0, where x is the value of viewing the game and c is the cost of driving 60 miles in a blizzard. Not attending in this case will yield ug0 + ul0 = 0. The value of attending must be negative if the consumer would decide not to attend. Figure 2.5 displays a hypothetical example showing how one might perceive a gain by attending the game. If the people paid $40 for the tickets, the utility from attending would be considered ugx + ul−c − 40. If the consumers
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Theory and Reactions to Sunk Cost |
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decided not to attend after paying, they would continue to feel the pain of the $40 loss without any consumption gain, obtaining ul−40. If the value of viewing the game is approximately equal to the cost of driving, then ugx + ul−c − 40>ul−40, owing to the convexity of the utility of loss function. Thus, one feels less pain from loss by realizing some benefit and closing out one’s mental account with a smaller negative balance than if one had forgone the game.
Note that both of these explanations require that the consumer evaluate the sunk cost as an object of current value. The transaction cost explanation supposes that sunk cost is used to generate a feeling of obtaining a good deal, whereas loss aversion supposes sunk cost is compared against other costs and gains from consumption.
The manager of a pizza restaurant may be motivated to offer all-you-can-eat pricing if it allows her to employ fewer servers, potentially cutting costs by more than the increase in pizza consumed. However, these results suggest it will be important to determine how price affects consumption to make the greatest profit. Charging smaller amounts might increase profits if it reduces pizza consumption and thus reduces the production costs of the restaurant. Thus transaction utility could play a significant role in determining the best pricing strategy from the point of view of a pizza seller.
EXAMPLE 2.3 Pizza Buffets and Pricing
Upon entering an all-you-can-eat pizza buffet, diners pay a fixed fee for consumption and then must choose how much of any pizza offered to consume. Thaler conjectured that owing to transaction utility, the price of the pizza buffet would have an influence on the amount of pizza consumed. If the pizza is independent of any other good, then the rational model would predict no impact of price paid on pizza consumption. To test this hypothesis, David Just and Brian Wansink convinced an all-you-can-eat pizza restaurant to allow them to experiment on their customers. Upon entering the establishment, each of 66 diners were given either a coupon for a free drink or a coupon for 50% off the price of their meal and a free drink. They observed the number of slices taken by each diner in the study and measured the weight of the food left on each plate after tables were bused. Further, they administered surveys to try to determine the diners’ motivation for their consumption decisions.
Their results showed that diners who had paid half price for their meal tended to eat one fewer slice of pizza than their full-price counterparts, or about 25% less. This was true even when controlling for sex, height, weight, or other potentially important consumption factors. Thus, buffet goers might eat to get their money’s worth, falling prey to the sunk cost fallacy. An additional and interesting result found that within either treatment, diners who rated the pizza as being less tasty ate significantly more pizza than those who professed to like the taste. They take this as support for the notion of transaction utility. Clearly it takes more bad pizza than good to get your money’s worth.
This example also shows how we might use our behavioral model therapeutically to advise consumers on how to make themselves better off. If we were to use the rational consumer model as a normative description of how people should behave, we would