Дидактические материалы к занятиям 9.3.1,9.3.2, 9.3.3
Lesson 9.3.1. On a businesstrip
Ex.1 What makes a good meeting? Suggest what you think are the characteristics of successful meeting?
«Two or more people getting together for a specific business purpose» Gower Publishing Ltd., 1988. Extracted from the Gower handbook of Management, p. 1185
«The fewer the merrier» Milo O. Frank.Extracted from How to run a meeting in Half the Time published by Corgi, a division of Transworld Publishers Ltd.
Reading
Ex. 2 Read the text and answer the questions:
a) 1)What is the most important thing one should know to make a successful business trip? 2) What one should take into consideration if he\ she is going to deal with international client? 3) What the employees should be prepared for? 4)Do the prospective clients need printed materials that summarize the tour?
b) Look at the words in bold and try to explain them.
How to Plan a Business Tour
by Arnold Anderson, Demand Media
Show a prospective client your business with a well-planned tour.
Prior to signing any kind of partnership or vendor agreement, some prospective clients will want to take a tour first to see how you operate and learn some specifics of your business. Even though you have piqued your prospective client's interest over the phone, this business tour will be your chance to make a good first impression ... or a great one. Take time to plan a successful tour, and be sure it includes not only the things you would like your prospective client to see, but also the things the prospect needs to see.
Step 1
Plan the tour as far in advance as possible. Ideally you would like 30 days to put all of the details together. Collect information such as who the client is, what kind of product or service you are looking to provide the client, which departments the prospect will need to see and what kind of information you should have available for the client to take away in printed form. If the prospective client is an international one, you will need to check into cultural considerations, such as a proper greeting, the correct way to address your client, and if there is any particular food the client does not like. You might want to look into accommodations as well.
Step 2
Map a route of the tour, using a single point as the beginning and the end. Try to use an executive's office or a conference room as that single point.
Step 3
Move the tour through all of the departments that the prospective client would need to see and include departments you would like the client to see. For example, if your prospective client is looking to buy manufacturing parts from you, the tour should show your manufacturing facilities. But to give the prospective client an idea of your full capability, show your design department as well.
Step 4
Develop stations at each important part of the tour that will be manned by employees who will give short presentations to your prospective clients. The employees should practice their presentations until they are smooth and should incorporate many of your company's resources. For example, if the tour centers around your manufacturing equipment, integrate a demonstration of the equipment into the presentations.
Step 5
Create printed materials that summarize everything the prospective client has seen to take with him at the end of the tour. Summarize your business's mission to the prospect and be prepared to make a pitch before letting the prospect go.
Ex 3. Make the derivatives from the words: busy, print, equip, culture, prospect, impress.
Ex 4. Read the text again and make a summary. Is it necessary to add more steps or more detailed description?
Lesson 9.3.2. At the airport
Ex 1. Complete the following words or phrases below using the words from the box: control, number, desk, card, baggage, lounge, luggage, reclaim, locker
Boarding…….. 4) flight………7)baggage……..
Excess………...5) overhead…..8)passport………
Check-in………6) departure…..9)hand………….
Ex 2. Find the proper word to eхplain these:
The place where you go when you arrive at the airport with your luggage.
The card, which is given with the seat number on it.
What you have to pay if your luggage is heavy.
The bag you carry onto the plan with you.
The part of the airport where the plane accelerate and takes off/
The people who look after you on the plane.
Ex 3. Complete the sentences with a suitable word
There was a mechanical problem, and we ended up with a two-hour …… .
Several passangers had to fill in landing ……………….. .
I went throught passport control and sat in the departure ……………. .
If you have nothing to declare, you follow the green sign whtin you go through ……………. .
A woman at the check-in desk weighed my …………… .
I looked for our flight number on the departure …………….. .
Ex 4. Answer the following questions
What is the most interesting part of the flight, and what is the most boring part? 2)Where do you often have delays, and why? 3) What do you usually do during the flights? 4) Do you always eat food they give you? 5)Do you ever drink alcohol on the flight?
Ex 5. a) Listen to the flight announcement. Tick the flight numbers you hear
1. 304 2.401 3.465 4.173 5. 523
314 241 453 573 923
b) Listen to the flight announcement again and match the information with the flight number:
Please go to the departure lounge GP 435
The last call for CL 304
Boarding at Gate Seven JK 401
Mr. McQueen, please, go to the information Desk BA 523
The arrival of WV173
Ex 6. Read the text filling the gaps with a proper word:
forecourt, point, flight, , arrivals, entrance, landed, desk |