Check-in at a Hotel

A: Good morning. Can I help you?

B: Yes. …………………. any rooms available?

A: Sure. ………………….to stay?

B: For a week.

A: What. ………………….?

B: A double with a color TV?

A: All our rooms have a color TV. . ………………….?

B: By American Express.

Ex 8. What do you do with these cards? Match.

a room charge card. 1. You pay your bill

b credit card. 2. You complete your name and address, etc.

с guest registration card 3. You shop or eat in the hotel

Ex 9. a) Ask your groupmate do these things, using Could you ... Find suitable answers.

1. Could you please give me your passport number?

Sure . ………………….. 2. .…………………. fill in this form?

. ………………….

3. .…………………. show me some identification?

. ………………….

b) Consuela Rodríguez has just checked in. How will these people help her?

bring her some coffee turn down her bed take her bags to her room

give her the room key

1. Bell captain The bell captain will take her bags lo her room.

2. Front desk clerk .………………….

3. Housekeeper .………………….

4. Room service waitress .………………….

Ex 10. Put this phone conversation in the correct order.

Hotel Information

– Yes , and tomorrow night, too.

• $95 per night.

• Hey, wait! What's your name?

• A double with a king size bed. How much will that be?

• Hi. Do you have any vacancies?

• Pine Trees Motel. Wayne speaking.

• Sounds fine. See you tonight. Good-bye.

• For tonight?

• No problem. And what kind of room do you want?

Ex 11. You’re at a hotel. Ask for help, using Could you...? The Front Desk replies using I'll... Complete the conversation and use each verb once: tell, give, send, do, ask, phone, lend, change.

Hotel Lobby

You: Could you tell me when the airport courtesy buses leave?

Front Desk: I don't know, but I’ll phone the airport for you.

You: Thanks. ……………….. someone to get my luggage from my room?

Front Desk: Sure. I ……………….. someone up right away.

You: Great. And ……………….. a travelers check for me, please?

Front Desk: Yes. I ……………….. that for you right now.

You: Thank you. Oh, and ……………….. me a pen?

Front Desk: Yes, sure. Anything else I can help you with?

You: Well, ………………..me my bill? I’m checking out today.

Ex 12. Put prepositions into the sentences.

The Front Desk clerk looked after our passports while we were out.

They arrived ………………..the hotel ……………….. 9:30 p.m. The Manager welcomed her ……………….. the hotel personally.

We had to wait ……………….. a cab at the airport.

He checked ……………….. late last night.

If you go ……………….. to the Front Desk, they’ll help you.

Ex 13. Complete the conversations at the front desk using can and a suitable verb.

Hotel Problems

a)

Mrs. A: Can you do me a favor?

Clerk: Sure, if I ………………...

Mrs. A: ………………..I …………….. another night? I know you’re very busy.

Clerk: Well, I need your room, but I you another one.

b)

Mr. B: Sorry to trouble you, but…….. you ……..after my luggage until 2 p.m.?

Clerk: Certainly, sir.

c)

Mr. C: Manager! …………….. I ……………..to the manager?

Clerk: I'm sorry, sir, but you……………... He isn’t here.

Mr. C: Well, …………….. you……………..him immediately, please?

Clerk: Certainly, sir.

Ex 14. a) If these things happen, what will Sara do?

e.g. miss her train/take a cab → If she misses her train, she will take a cab.

1. have time/call home →……….. .2. have a lot of work/stay late →……… .

3. rain/go to the movies after work →………. .4. not rain/play tennis after work →………. .

b) If these things happen, what might Tom do?

e.g. not like the hotel/go elsewhere →If he doesn't like the hotel, he might go elsewhere

1. go to the restaurant/have fish →…………. . 2. work hard/get a pay rise→ ……….. . 3. not like his new boss/leave his job→ ……….. . 4. leave his job/go traveling for a year →…………………… .