II. Terms

In your essays for this course it is very important to use the terminology of communication science. Therefore, take time to learn the terms and their meanings in each chapter. In the face-to-face version of this course, various interactive techniques will be used to test your knowledge of the major terms. In the online version of the class you will review the terms independently. Make sure you use the terms referred to below in your essays.

Conflict Conflict parts, expressed struggle Conflict parts, interdependence Conflict parts, interference in goals Conflict parts, interference in life Conflict parts, lack of resources Conflict resolution, long-term Conflict resolution, short-term Conflict styles, accommodation Conflict styles, avoidance Conflict styles, collaboration Conflict styles, competition Conflict styles, compromise Conflict, collectivistic Conflict, individualistic Currency, expertise

Currency, intimacy High power distance Low power distance Currency, network Currency, personal Currency, resource Demand-withdraw model Dynamic model of relationships Gender stereotypes Online conflict Power Power currencies Power, complementary Power, symmetrical Unsolvable conflicts Unsolvable conflicts, defusing

III. Names

It is very important to remember the names of scholars who contributed to communication theory. Your essays will sound more professional if you make reference to the people mentioned in this brochure. In the face-to-face version of this course, and in the audio lectures that accompany the online version of this course the names of these scholars will be routinely used to refer to various concepts. Study the names of communication scholars and try to remember their contribution to the science.

Berscheid, Ellen Colt, Robert Donohue, William Drozdova, Natalya Fisher, Aubrey Gudykunst, William Hocker, Joyce Hofstede, Geert Killman, Ralph Kim, Young Yun King, Eden Kramarae, Cheris

Melnikov, Gleb Millar, Frank Munro, Kali Rogers, Edna Satir, Virginia Sharova, Maria Sillars, Alan Thomas, Kenneth Ting-Toomey, Stella Wilmot, Bill Wood, Julia

IV. Recap Questions

Use the recap questions to see if you remember the main concepts discussed in the chapter. In the face-to-face version of this course recap questions will be asked at various points as we make connection between different concepts. In the online version of this course use the recap questions to check if you remember all the concepts discussed in the chapter.

1. What is the definition of conflict according to Bill Wilmot and Joyce Hocker?

2. What are the key features of conflict?

3. What are the main difficulties people in close relationships encounter in conflicts?

4. Listen to Michael’s Sound Bite and explain the model of Gleb Melnikov.

5. Define power and list its characteristics.

6. What are the power currencies?

7. What are the cultural implications of power?

8. What are the gender implications of power?

9. How can we overcome gender stereotypes?

10. List the main conflict handling styles.

11. What are the barriers to constructive conflict?

12. What are the ways of short-term and long-term conflict resolution?

13. How do you deal with unsolvable conflict?

14. How does gender influence conflict?

15. How does culture influence conflict?

16. How is conflict affected by technology?