II. Terms

In your essays for this course it is very important to use the terminology of communication science. Therefore, take time to learn the terms and their meanings in each chapter. In the face-to-face version of this course, various interactive techniques will be used to test your knowledge of the major terms. In the online version of the class you will review the terms independently. Make sure you use the terms referred to below in your essays.

Appropriateness Attributional complexity Defensive messages, control Defensive messages, dogmatic Defensive messages, indifference Defensive messages, superiority DIE model Disinhibition Effectiveness Ethical communication Ethnocentrism High self-monitors Interpersonal competence

Low self-monitors Messages, conventional Messages, expressive Messages, rhetorical Obstacles, communication apprehension Obstacles, defensiveness Obstacles, loneliness Obstacles, shyness Obstacles, verbal aggression Stage of competence, action Stage of competence, knowledge Stage of competence, skills World-mindedness

III. Names

It is very important to remember the names of scholars who contributed to communication theory. Your essays will sound more professional if you make reference to the people mentioned in this brochure. In the face-to-face version of this course, and in the audio lectures that accompany the online version of this course the names of these scholars will be routinely used to refer to various concepts. Study the names of communication scholars and try to remember their contribution to the science.

Alexander, James Daly, Richard Flores, Lisa Infante, Dominic Koester, Jolene Kupach, William Lustig, Myron

Martin, Judith McCroskey, James Nakayama, Thomas O’Keefe, Barbara Rubin, Donald Spitzberg, Brian Snyder, Mark Suler, John

IV. Recap Questions

Use the recap questions to see if you remember the main concepts discussed in the chapter. In the face-to-face version of this course recap questions will be asked at various points as we make connection between different concepts. In the online version of this course use the recap questions to check if you remember all the concepts discussed in the chapter.

1. What are the three ways of demonstrating interpersonal competence?

2. What are the three steps toward communication competence?

3. What are high- and low-monitors?

4. What is effectiveness of communication?

5. Explain the main principles behind ethical communication.

6. What are the three types of messages as defined by Barbara O’Keefe?

7. What steps can we take to improve our competence online?

8. How do you define intercultural competence?

9. What is ethnocentrism and how can it be overcome?

10. What are the ways to prevent intercultural incompetence?

11. How can we overcome communication apprehension?

12. How can we overcome shyness and loneliness?

13. How can we overcome defensiveness?

14. How can we overcome verbal aggression?