3. Прочитайте и переведите текст, обращая внимания на выделенные слова.

If you want to call somebody in a company, you pick up the phone and hearing the dialling tone you start to dial the number on the keypad. If you don’t know the person’s direct line number, you may dial the number of the company’s switchboard. Then one of the following things may happen:

• The number rings but there is no answer.

• You hear the engaged tone because the person is already talking on the phone. In this case you’d better hang up and try again later.

• You get through but not to the number you wanted. The person on the other side of the line usually says that you have dialed the wrong number.

• The operator answers, you ask for the extension of the person you want to speak to.

• You are put through to the wrong extension. The person offers to transfer you to the right extension, but you are cut off – the call ends.

• The person you want to speak to is not at the desk and you leave a message on the voicemail. You ask him to call you back or to return your call.

4. Прочитайте отрывки телефонных разговоров. Заполните пропуски выделенными словами из упражнения 3.

1. Call me at the office tomorrow. My __________ line is 8495 784562134. If I’m not there, leave a ___________ on my ____________ and I’ll call you ________ when I get it.

2. All international lines are __________. Please ____________ up and try again later.

3. ‘Could I speak to Ms Wells, please?’ – “Oh, I’m sorry. She is not on this __________ ; she is on 345. I’ll put you through to the main _____________. Just ask the ___________ to transfer you to the Sales Department.

4. “Good morning. Theatre ticket hotline. How can I help you?” – “Oh, I think I have dialed the ______________.

5. Hello, could you check a number for me? I was talking to someone there but I was ___________ off. Now when I call, I just get the __________ tone.

6. “Could you help me to make a phone call to Germany, please?” – “Certainly, sir. Just ________ up the phone and _________ 9 to get a line. When you hear the __________ tone, dial 00 33 and then the number you want in Germany’.

7. This is Credit Card helpline. To check your balance, please press 1 on your _________. To make a payment press 2.

8. I got your message yesterday but I was too busy to _________ your call. I’ll call ______ later, when you are at your desk.

5. Заполните пропуски словами и выражениями из рамки.

bad line, call me, Can I take a message? Could I speak to…, dialed the wrong number, engaged, hold, put me through, this is, you are through

A Sales Department. How can I help you?

B Oh, I must have (1) _____________. Can you (2) _________________ to Customer Service, please?

A I’m sorry, it’s a (3) _________________. Did you say Customer Service?

B Yes, that’s right.

A Just a moment, please. I’m sorry but the line is (4) ____________. Do you want to (5) _______________?

B All right.

A (6) ___________________

B Hello. (7)___________________ to the department manager, please?

C I’m afraid he isn’t at the office this morning. (8)_____________________?

B Yes, please. (9)___________ Michael Jones. Could you ask him to (10) _____________?

C Certainly, Sir. Good bye.

B Thank you. Good bye.