1. Booking hotel accommodation by

phone

(Т.О. = telephone operator;

R. C. = reservation clerk)

Т.О.: Royal Hotel, good morning.

Can I help you?

Client: Good morning. I'd like to

book a room, please.

Т.О.: One moment, please. I'll put you through to Reservations.

R.C.: Reservations, can I help you?

Client: I'm calling from Germany. I'd like to book a twin-bedded room with a bath

for two nights from the nineteenth to the twenty-first of August. Quiet, if

possible.

R. C: A quiet twin with bath for two nights from the nineteenth of August - that's

all right, sir. Who's the booking for, please?

Client: Gunther Holscher.

R.C.: Could you spell the surname, please?

Client: Holscher-HO-LSCHER.

R.C.: And the first name?

Client: Gunther-GU-NTHER.

R.C.: Gunther Holscher - thank you, sir. And the address?

Client: The street is Schafergasse - SCHA-FERGA double-SE. Number nineteen.

.

135

21А

R.C.: Schafergasse 19. Yes ...

Client: The code is D for Germany, and then 6090 Russelsheim you: RU- double-SELSHEIM.

R.C.: Thank you, sir. What time do you think you'l be arriving?

Client: About 5 p.m. ... on the nineteenth.

R.C.: That's fine, sir. Could you write us a letter confirming the Client: Certainly. How much does the room cost, by the way?

RC.liCe.n:t : £4O3K p -er th annigkh ty,o niuc.ul Gdniogod bVy.eA..T. R.C.: Goodbye.

2. Letter of confirmation

21 July 19 —

The Manager

Royal Hotel

12-14 Park Lane

London WIX ODX

England

Dear Sir,

This is to confirm my reservation, made by telephone

today, of one twin-bedded room with a bath

for two nights from 19th August. We would appreciate

a quiet room.

I understand the rate per night will be £110, including

V.A.T.

We expect to arrive at the hotel around 5 p.m. on

the 19th and shall be leaving before 11 a.m. on the

21st.

Yours faithfully,

^wither JfoCscher

3. Making a date by phone

Helen: 370 4494.

Gunther: Hello, Helen, this is Gunther.

Helen: Hello, Gunther! What a surprise! Are you calling from Germany?

Gunther: Yes, I am. I just wanted to let you know that Sabine and I are going to be

in London next Tuesday and Wednesday. We were wondering if we could

meet.

136

Helen: Oh, that'd be great. When will you be arriving? You'll be flying, I take it?

Gunther: Yes. We arrive at Heathrow at ten past three on Tuesday afternoon.

Helen: I see. I could probably arrange to meet you at the airport. It's Terminal 2,

isn't it?

Gunther: No, Terminal 1 - British Airways from Frankfurt. But are you sure it won't

be too much trouble? I mean, driving out all the way to Heathrow? We

can just as easily take the Tube.

Helen: It'll be hardly any trouble at all. You know my office is about halfway between

the West End and Heathrow. I was going to take the afternoon off

anyway, so I'll just make the detour to the airport and take you into town

with me. Where will you be staying?

Gunther: At the Royal.

Helen: That's in Park Lane, isn't it?

Gunther: Yes, that's right. If you and Frank haven't got anything planned for the

evening, we'd like to take you out to dinner.

Helen: I was going to suggest you have dinner at our place. I'm into Japanese

cooking at the moment...

Gunther: A Japanese dinner? That's hard to resist. Thank you very much. We'll be

delighted to come.

Helen: So it's ten past three at Terminal 1, Heathrow, next Tuesday afternoon. I'll

be there to meet you.

Gunther: Well, thanks a lot then, Helen, we're looking forward to seeing you both

again. Till Tuesday then.

Helen: Bye-bye, Gunther, and give my love to Sabine.

Gunther: Yes, I will. Bye!

137

21В