- •Методический комплекс:
- •Предисловие
- •Пояснительная записка
- •2. Студенты должны выполнить внеаудиторное чтение (тексты представлены в четвертой части данных указаний)
- •3. Студенты должны выполнить контрольную работу:
- •Структура и содержание курса
- •1.2. Телефонные разговоры.
- •1. When you make a phone call to a person in company, you often have to call a switchboard or general number first then ask the receptionist for the person you want to speak to.
- •2. Read and translate the dialogues.
- •I’d like to speak to Max Reed, please.
- •I wanted to run through…
- •3. Read and translate the dialogues.
- •It's about the meeting next month.
- •I'm in a meeting.
- •4. Write what you would say in these situations. Refer to the dialogues and notes.
- •5. Complete the sentences with a preposition.
- •8. Complete the sentences with one of the alternatives.
- •9. Put the dialogue in the right order
- •10. Match the two parts of the sentences.
- •Unit 3. Company Structure
- •2. Explaining the company structure структура фирмы
- •President Chairman
- •Chief Executive Officer Managing Director
- •3. Alice Everett (ae) has decided to explain to Hilary:
- •Reads the conversation and classify everyone in the company.
- •Who is who in the company
- •A job description
- •4. Who does what?
- •5. Read and translate into Russian in written form.
- •6. Job priorities
- •7. Company departments
- •Choose from the following
- •8. Business structure Complete the sentences by choosing from the words below each sentence to fill in the gaps. The first has been done for you.
- •9. The branch office
- •Choosing from the words in the box compete the passage by filling in the gaps. The first has been done for you.
- •2. Read the recruitment advertisement and answer these questions.
- •3. Read the advertisement again and complete the sentences with a verb.
- •II. 1. You want a job. Answer the following questions.
- •2. Whatever your score in the quiz, your cv can put you in a strong position.
- •4.Think off your own cv:
- •6. Application form
- •I would like to apply for the position of a secretary advertized
- •In this month's edition of The Computer Technology. I am answering your advertisement for the post of Personal Assistant of Director of Travel.
- •I am replying to the advertisement of July 28th for a sales manager which you placed in The Export Journal.
- •I am 20 years old was educated at (secondary) school which
- •I left in (date) having taken (leaving certificate)... At present I am employed by (name of the firm) where I deal
- •I would be grateful if you could send me an application form, and if in the meantime you need any further details about me, I would be happy to supply them.
- •15Montague Street, London ec 15 dn
- •7. Mark the sentences with 't' (true) or 'f' (false)
- •8. What is there in the text to suggest that:
- •9. Find the English equivalents in the text:
- •III. 1. A job interview
- •Hasting: How much have you been earning in your present job, Ms. Belova?
- •2.Read the following:
- •3. Check your comprehension:
- •4. What is there in the dialogue to suggest that:
- •Hasting: How much have you been earning in your present job, Ms. Belova?
- •Insert the correct preposition wherever necessary:
- •Insert the correct articles wherever necessary:
- •Вариант №1
- •Вариант №2
- •Вариант №3
- •Recruitment presents cross-border challenge
- •Вариант №4
- •Job search
- •Вариант №5
- •Contract or temporary staff
- •Chapter № 2 unit 1. Company Presentation
- •2. Read the first part of the talk and answer the questions.
- •3. Here are the key dates in the company’s history. Read the second part of the talk and match each event to the correct date.
- •4. Complete the missing information.
- •5. Match the words on the left with a definition on the right.
- •1. You represent your company, and are preparing a presentation on the history of the company to give to a group of university graduates. Prepare your presentation.
- •Introduction
- •6. Some useful phrases for your company presentation.
- •7. Answer the following questions and prepare your own presentation.
- •Unit 2. English Business Letters
- •The layout and parts of a business letter
- •A sample of the layout of a business letter is given below.
- •Executive Training Videos
- •1048 Wiltshire Avenue
- •The main parts of a business letter
- •1. Headletter
- •2. Date
- •3. Inside address
- •4. Salutation
- •5. Subject Heading
- •6. The Opening Paragraph
- •7. Body of the letter
- •8.Closing Paragraph
- •9.Complimentary closing
- •10.Signature
- •11.Enclosures and Postscripts
- •Main Types of Business Letters
- •1. Enquiry and Request. Replies to Enquiries: Quotations, Offers. Orders
- •2. From a British importer of grey cloth
- •3. A letter of enquiry to a broker.
- •4. Reply of a Russian exporter of Wheat. Offer.
- •6. Reply to a British importer of grey cloth
- •7. Reply to enquiry. Offer for batteries.
- •8. A trial order for 3 Harvesters
- •9. Order for Cable.
- •Complaints and Claims. Letters of Adjustments
- •Letter of Complaint No. 1
- •To look into the matter – разобраться с вопросом
- •Letter No. 2. Complaint of late delivery of goods
- •Agreed and liquidated damages – заранее оцененные и согласованные убытки; неустойки
- •To meet our claim –удовлетворить нашу претензию
- •Letter No. 5. Complaint about bad packing
- •Order No. Jad/1573
- •Vocabulary notes
- •1. Reply to letter No. 1
- •Per pro. British road services
- •2. Reply to letter No. 2
- •3. Reply to letter No. 3
- •Contracts 50-0401/2209 and 50-0401/2210
- •4. Reply to letter No. 4
- •5. Reply to letter No. 5
- •Unit 3. The main characteristics of the contract of sale
- •1. Прочтите текст и ответьте на следующие вопросы:
- •2. Прочтите текст и найдите эквиваленты следующих словосочетаний:
- •3. Внимательно прочтите контракт и переведите его на русский язык. The contract
- •4. Обсуждение контракта. Ответьте на следующие вопросы:
- •5. Используя лексику урока, переведите на английский язык следующие выражения:
- •Terms of delivery
- •Terms of delivery (базисные условия)
- •1. Какому типу базисных условий контрактов соответствуют приведенные ниже краткие описания:
- •Unit IV. Business communication. Negotiations
- •I. Skills of negotiating
- •2. Negotiating conditions
- •1) Questioning the conditions
- •4. Discussing the price
- •Increase compromise reduce deal high short flexible discount.
- •V. Выберите правильную форму условного предложения.
- •Вариант №2
- •Вариант №3
- •V. Выберите правильную форму условного предложения.
- •Вариант №4
- •Вариант №5
- •V. Выберите правильную форму условного предложения.
- •Оглавление
- •Раздел 1
- •Раздел 2
- •Библиографический список
Letter No. 5. Complaint about bad packing
Dear Sirs,
Order No. Jad/1573
We regret to inform you that four of the twenty cases containing your consignment of alarm clocks were inadequately packed.
We sent you specific packing instructions for this consignment, and no doubt you passed these instructions on to your forwarding agent Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we had insisted on. As a result, the clocks contained in these cases are almost ruined and certainly unsaleable.
We must insist on an immediate replacement for the four cases, and we must ask you to follow our instructions more carefully in the future.
Yours faithfully,
b) Adjustments of claims and complaints
After the claim has been made it is considered and is either admitted as reasonable and justified or declined as groundless. In the first case the reasonable party meets the claim fully or partly; in the second case they ask the other party to withdraw the claim
It is particularly necessary to exercise tact in handling complaints.
The reply to a complaint should always be polite. Even if the subject of the letter is serious, the tone throughout the letter should be courteous. Replies to complaints should be prompt and should start with some form of apology. You should not dispute the complaint until you have the full facts. Explain if possible the reasons for the delay, damage, wrong consignment, bad packing or inferior quality. If the customer is wrong it will be necessary to write a tactful letter explaining why you think so.
Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure the customer that similar mistakes will not happen in future.
Vocabulary notes
claim n претензия
admit a claim принять претензию
decline v отклонять (претензию)
syn. reject a claim
repudiate a claim
withdraw a claim отзывать претензию
groundless adj беспочвенная, необоснованная
(претензия)
amicable adj дружеский
syn. friendly
court n суд
Chamber of Commerce and Industry торгово-промышленнаяпалата
arbitrator n арбитр
appoint an arbitrator назначать арбитра
syn. nominate
umpire n суперарбитр
award n решение арбитража
binding adj обязательный
adjustment n урегулирование
submit v передавать, представить
syn. refer
present
to submit a matter to Arbitration передавать дело в арбитраж
remedy мера (по жалобе)
assure заверять
Read some replies to the letters of complaint and translate them into Russian.