8.Closing Paragraph

The closing paragraph is friendly and leaves good impression in the reader’s mind. It refers to future contacts. It contains a statement of the writer’s intentions, hopes and expectations about future actions, i.e. it serves as a summary of what has been discussed before and what is going to be the next step.

The closing line has standard expressions.

1. We look forward to trading with you to the mutual benefits of our companies. – С интересом ожидаем развития торговли с Вами к взаимной выгоде обеих сторон.

2. We hope to establish fruitful business relations with your company. – Надеемся установить с Вашей фирмой полезные деловые отношения.

3. We hope you will act as requested. – Надеемся, что Вы поступите, как мы Вас просили.

4. We look forward to hearing from you soon. – С нетерпением ждем Вашего ответа в ближайшем будущем.

5. Your prompt (early) reply will be appreciated. – Мы будем Вам признательны за Ваш скорый ответ.

9.Complimentary closing

The complimentary closing starts with a capital letter, and usually followed by a comma. Ending “Yours faithfully”, if you begin “Dear Sir”, and “Yours sincerely”, if you begin “Dear Mr. Smith”. In the USA the complimentary closing will be “Yours truly” or “Yours very truly”.

10.Signature

Business letters are signed by hand in ink, clearly and legibly. The writer’s name and title are typed below the signature. The name of the company or of the organization for which the writer signs the letter is typed under the complimentary closing (above the signature). Sometimes a letter is signed by an employee with special authority to sign,

e.g. Yours faithfully,

p.p. (per pro) The Oriental Trading Co. Ltd

F. Howard

Secretary

11.Enclosures and Postscripts

If there is an enclosure (enclosures) to the letter, it should be clearly indicated by typing the word “Enclosure” or its abbreviation “Enc”. It may preceded or followed by a figure indicating the number of enclosures if there is more than one, and the names of the documents in them, and the number of pages.

Enc: (3) Invoice (6 pages)

Postscript should be used as an emergency not as a normal conclusion only when information to be conveyed comes to hand after the letter proper has been completed. Otherwise it is a sign of bad construction of the letter. Postscript is abbreviated to PS (not P.S.).

1. Main Types of Business Letters

According to the purpose of the letter there may be quite a number of different kinds; main types of business letters are given below:

1. Enquiries (asking for information) and Requests.

2. Replies to Enquiries: Quotations, Offers.

3. Orders.

4. Complaints and Claims. Adjustments (dealing with complaints)

1. Enquiry and Request. Replies to Enquiries: Quotations, Offers. Orders

a) Enquiries and requests

Most letters of enquiry (also spelt inquiry) are short and simple. The writer of an enquiry states briefly and clearly what he is interested in, at what price and on what terms he could buy the goods required by him. Often the Buyer asks the Seller to send him illustrated catalogues, price lists or other publications and, if possible, samples or patterns of the goods he is interested in. A first enquiry should also include a brief mention of how you obtained your potential supplier’s name and some information about your company.

Here are some examples of letters. Read them and translate into Russian.

1. A letter of enquiry to a Russian exporter of grain

V/O Exportkhleb 3^rd July, 2005

Moscow

Russia

Dear Sir,

We wish to inform you that we are regular buyers of Wheat and we know your sample No 425.

We would like to buy 5,000 tons of Wheat of this quality. Also, we ask you to send us samples of other grades of Wheat quoting your lowest prices and best terms of payment.

Your prompt reply will be appreciated.

Yours faithfully,

African Food Co. Ltd.

J. Brown