- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Enclosures
If there are any documents enclosed with a letter, although these may be mentioned in the body of the letter, it is also common to write Enc. (or ‘Encl.’, ‘Enc’, ‘Encs’, ‘Encs –’ or ‘Enc:’) below the signature block. If there are a number of documents, these can be listed, e.g.:
Enc.
Bill of lading (3 copies)
Insurance certificate (1 copy)
Certificate of origin (1 copy)
Bill of exchange (1 copy)
Despatch method
Sometimes it may be useful to indicate the despatch method to be used, such as: Recorded Delivery, Registered Post, Airmail, or Courier Delivery. Type this in capitals at the top left of the letter; a pre-printed sticky label may be used instead.
Private and confidential / classification line
If your letter is personal and/or confidential, indicate this at the top left of the letter and, more important, on the envelope, in cases where the letter is intended to be read only by the addressee.
Use ‘personal’ if the letter must be opened by the recipient only; a ‘confidential’ letter may be opened by his or her deputy but should, of course, be treated confidentially. ‘personal and confidential’ may be used together if it is imperative that only the recipient opens the letter and acts upon it. The words are usually typed in capital letters and/or underlined.
There are many variations of this phrase, e.g. Confidential, Strictly confidential, but little difference in meaning.
Subject title / subject line
A subject title at the beginning of a letter, directly after the salutation, provides a further reference, saves introducing the subject in the first paragraph, immediately draws attention to the topic of the letter, and allows the writer to refer to it throughout. It should be short and concise and should match that given by your correspondent if you are continuing discussion of the same topic. The subject heading
The final letter below shows some further features of a business letter.
Figure 4
Compuvision
LtdWarwick
House
Warwick
Street
Forest
Hill
London
SE23
1JF
Telephone
+44(0)20 8566 1861
Facsimile
+44(0)20 8566 1385
Email
staff@comvis.co.uk
www.comvis.co.uk
Your ref.
Our ref. DS/MR
Date21
September 20—
Ms B. Kaasen
Bredgade 51
DK 1260
Copenhagen K
DENMARK
1 Private
and Private
and confidential
confidential
Dear Ms Kaasen
2Subject titleNon-payment of invoice
322/17
It appears from our records that,
despite several
reminders, the above invoice remains unpaid.
Unless the account is cleared within 14 days from the date of this
letter, we shall take legal action.
Yours sincerely
Donald Sampson
Donald Sampson
Sales Manager
3Copiesc.c. Messrs Poole
& Jackson Ltd, Solicitors
Chairman John Franks O.B.E.
Directors S.B. Allen M.SC.
N. Ignot R. Lichens B.A.
may quote an important reference number, such as an invoice or order number. It should be underlined (in the fully blocked style it is often typed in capital letters instead) and have no final full stop. For example:
‘Delivery of goods for order no 192746’
or
‘INVOICE NUMBER ABC/156181’.
It is not necessary to begin the subject title with Re. (with regard to), e.g. Re.: Application for the post of web designer. When sending email messages this may even be confusing as re is short for reply.