- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Unit 4
account (a/c) n. (bank/ current/ open/ savings/ supplier’s account; balance on the account; clear/ pay in/into the account; account number)
advisor n.
by separate post
cash against documents (CAD)
charges n. (freight/ insurance/ service charges)
claim n., v. (claim for expenses)
consignment n. (syn. shipment)
customer n. (prospective/ regular customer)
demonstration n.
enclose v. (enclose with a letter)
enquire (into)
enquirer n.
enquiry n. (first/ general enquiry)
expenses n. (tavelling expenses)
ex-works (ex factory, ex warehouse)
in question
International Money Order (IMO)
inventory n.
invoice n. (pro-forma/ Commercial (COM/I) invoice)
label n.
offer n. (special offer)
postal order (PO) (syn. money order)
presentation n.
profit margin (syn. margin)
purchase n. (bulk purchase)
sale n. (ready sale)
sales letter
draft n. (sight draft (SD))
specification n.
statement n. (statement of account/ prices/ cost)
stock n., v. (bankrupt stock/ ample stock/ hold a stock of/ clear out stock/ out of stock/ in stock/ depleted stocks/ diminishing stocks/ stocks last)
subject to
trad(ing) association (Assoc.)
transfer v., n. (transfer form; bank/ telegraphic (TT) transfer)
under separate cover
Unit 5
acknowledgement n.
announcement n.
as from /of
attention n. (receive immediate attention)
available
banker’s representative/ bank’s correspondent
be effective
be in demand
be in effect
be of assistance
be valid
be/ get in touch with
circular n.
come into effect
currency (CY) n. (currency fluctuation)
decline n. (decline in prices)
drop n. (drop in rate)
forward v.
in rotation
letter n. (covering/ follow-up/ sales letter)
Letter of Credit (L/C; l.c.) (irrevocable/ confirmed/ documentary (DC) letter of credit)
promotional gift
reduction n. (price reduction)
settlement
state v. (state one’s wish)
supply n., v. (be in short supply)
unsolicited
Unit 6
accept v. (accept a bill/ draft)
advise v. (on)
at sb’s expense
risk n. (incur risk; at sb’s risk)
call for
catalogue number (Cat. No.)
charter v. (charter shipping)
compliments slip
confirmation n.
cover v.
crate n.
date n. (arrival/ delivery/ expiry/ shipment date; meet a date)
depot n.
display n.(on display)
distribute v.
draft (DFT) (draft for … days for …)
ensure v.
freight n. (air/ sea freight)
instruction n. (carry out/ give instructions; buyer’s/ packing/ shipping/ special instructions)
hand v. (over)
handling n. (rough handling)
handover n.
in sb’s favour
in full
in production
logo n.
losses n.
negotiable adj. (negotiable documents/ bill)
on receipt of
payment (pymt.) n. (payment terms; payment against documents; allowance for payment)
packing n. (packing case/ department/ list/ terms; inferior / inadequate / negligent packing)
ready market
ream n.
recurrence n.
reference number
refrigeration facilities
reserve v. (reserve the right)
resume v.
settle v,
shipping n. (shipping documents/ arrangements/ company)
substitute n.
tissue paper
transaction n.
shipment n. (trans-/ short-/ re-shipment; part shipment)
wrap v.
wrapping n.