- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Marking
There are 3 principal types of marking which may have to he done on export packages:
1. The consignees’ own distinctive marks.
2. Any official mark required by authorities.
3. Special directions or warnings. In addition, weights and dimensions may be
required.
Good clear marking is essential if the goods are not to go astray, and for this reason marks are usually made by paint, inks or dyes through a metal stencil. Wooden cases are sometimes marked by burned impressions in the wood itself.
Under 1 we have the shippers’ or importers’ own marks, which arc registered and so serve as identification. These marks are as important to the many people engaged in shipping as the address on an envelope is to the postman. They include the name of the port of destination.
Under 2 we have special marks demanded by the country of export or import. Some countries require the name of the country of origin of the goods to be marked on every package, and weights and dimensions may also be required.
Under 3 we have some special instructions regarding manner of handling, loading, lifing, etc., and various warnings both for the owner’s and the carrier’s benefit.
Specimens of marks
1 K R LTV
Durban X
Brisbane
2
FOREIGN PRODUCE OF SOUTH AFRICA
Net weight 100 kg. Dimensions
Gross weight 125kg. 1m. x 1.5m. x 2.25m.
Tare 25kg.
3
THIS SIDE UP FRAGILE
STOW AWAY FROM HEAT USE NO HOOKS
TO BE KEPT COOL DO NOT DROP
GLASS WITH CARE PERISHABLE
TOP KEEP DRY
ACID – WITH CARE OPEN THIS END
DO NOT STOW ON DECK INFLAMMABLE
LIFT HERE HANDLE WITH CARE
In the past it very often happened that even clearly marked containers were roughly handled or wrongly stored – simply because the stevedores loading or unloading them could not understand the directions and warnings! For this reason the practice has developed of stencilling symbols representing warnings and directions: these can be understood by speakers of any language.
Figure 30
Exporter informs prospective customer of packing and marking procedures.
The buyer (or importer) has the right to stipulate (i.e. to state and demand exactly what he wants) the correct form of packing and shipment. No buyer wants to find his goods damaged or missing on arrival. No supplier wants this to happen either. He may lose a customer.
The buyer will want the supplier to stencil special marks and numbers on the boxes, cartons, crates and other containers.
The supplier will give him this information, together with details of the dates, ports of call (if any) and scheduled arrival date in an ‘advice of despatch’.
There are special difficulties in export packing, and there are new methods of containerization, loading and unloading. For these and many other reasons firms employ a special export packing service or a forwarding agent to arrange their export packing for them.
Figure 31
The buyer sends the instructions for packing and marking.