- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Into English:
into Ukrainian:
into English:
UNIT 2
TYPES OF ORGANIZATIONS
Exercise 17. Classify the following industries as primary, secondary, or tertiary.
Agriculture; commercial fishing; government activity; hotel industries; mass media; mining; public education; public health service; railroad; retail stores; the aerospace industry; the airline industry; the armed forces; the automobile industry; the banking; the beverage industry; the clothing industry; the construction industry; the electronic industry; the engineering industry; the food processing industry; the forest industry; the gas industry; the heavy machinery industry; the manufacturing industries; the music industry; the oil industry; the restaurant industries; the steel industry; the textile industry; the trucking industries; the woodworking industry; tourist industry; trash disposal.
Exercise 18. Define the type of relationship existing between the following people in RAYCON Ltd (chart p. 39).
Assistant Work Manager – Supervisors
Chief Designer – Personnel Manager
Managing Director – Company Secretary
Marketing Manager – Sales Office Manager
Personnel Director – Administration Manager
Personnel Director – Works Manager
Production Director – Progress Chaser
Production Manager – Production Planner
Production Planner – Publicity Manager
R&D Director – Chief Designer / Chief Researcher
R&D Director – Financial Director
Sales Manager – Area Sales Manager / Area Office Manager / Sales Office Manager
Sales Manager – Production Manager
Supervisor – Representative
Works Manager – Assistant Works Manager
Exercise 19. Match each definition in column B with the proper name in column A.
|
A |
|
B |
1 |
Partnership |
a |
firm based in a tax haven to avoid higher taxation |
2 |
Minority interest |
b |
company in which another firm has less than 50 per cent interest |
3 |
Society |
c |
organization which is part of the state administration |
4 |
Enterprise |
d |
company owned by the state |
5 |
Limited company |
e |
company whose shares are publicly available |
6 |
Cooperative |
f |
firm owned by a parent company |
7 |
Multinational |
g |
company whose shares are not publicly available |
8 |
Parent company |
h |
organization operating to make profit |
9 |
Subsidiary (affiliate) |
i |
friendly association of people, for example, a sports society (society = firm) |
10 |
Holding company |
j |
firm, usually without commercial activity, created to be parent to other companies |
11 |
Public company |
k |
company which owns another |
12 |
Private company |
l |
two or more partners working together for profit, without limited liability |
13 |
Nationalized company |
m |
organization to relieve poverty, advance religion, or education, etc. benefits from some financial conclusions |
14 |
Government agency |
n |
firm where shareholders’ liability is limited |
15 |
Charity |
o |
democratic firm owned by its workers |
16 |
Offshore company |
p |
organization operating in several countries |
Exercise 20. Who’s responsible for Business Systems?
Below is a diagram showing the structure of a ‘mixed’ type of multinational company based in the USA: some activities are organised into domestic, regional and international divisions, other into world-wide divisions.
Chief Executive Officer (CEO)
Domestic Domestic World-wide Pacific International Corporate
Telecom- Business Defence Division Division Staff
Munications Systems Systems (Telecommu- (Telecom- (Corporate
Division division Division nications and munications Planning,
Business and Business etc.)
Systems) Systems other
than in the
Pacific region)
Now write questions and answers using responsible for/comes under.
Example: Who’s responsible for Business Systems in the Pacific? – That comes under the Pacific Division.
a) Corporate Planning __________________________________________________
b) Defence Systems in Africa ____________________________________________
c) Telecommunications in the USA ________________________________________
d) Business Systems in Europe ___________________________________________
e) Telecommunications in SE Asia ________________________________________
Exercise 21. You’ll have to see the Production people about that!
Below is a part of the structure of your company. It is a medium-sized subsidiary of a UK parent company.
Board
of Directors
Chairman
Managing
Director
Members of the Group Internal Audit team are visiting your firm, and you must help the auditors by answering their questions.
Example: You hear: I have a question about the company’s sales budget.
You reply: You’ll have to see the Sales people about it.
a) I have a question about the company’s sales budget.
b) Could you help me? It’s about last year’s development costs.
c) I’d like to know exactly when you delivered these goods.
d) Our Computer Audit team wants to visit you soon. Who should I ask about it?
e) Do you have purchase contracts with all your suppliers?
f) I’d like to discuss these cash-flow forecasts. Who do you think could help me?
Exercise 22. Who’s the boss?
The following diagram is called an organization chart (or family tree). It shows the chain of command in organization. We can say that the Vice-President, Corporate Development is responsible to/reports to the President and Chief Executive Officer.
Rockbridge
International Corporate Organization
Chairman
of the Board
President
and Chief Executive Officer
Can you make similar statements about the chain of command, by completing the following sentences?
The Vice-President, Finance ________________________
The President, Automotive Operations _______________________
The President and Chief Executive Officer _____________________
The Senior Vice-President, Corporate Staffs _____________________
The Chairman of the Board _______________________________
Exercise 23. Study some of the language used to describe an organization in terms of: hierarchy; responsibilities/functions, titles, affiliates, structure.