- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Hierarchy
MD
(Managing Director)
Sales
Director
The company is headed by the MD.
The Sales Director reports to the MD.
The Sales Director is under the MD.
The Sales Director is accountable to the MD.
Sales
team Sales
Director Sales
Assistant
The Sales Director is supported by Sales team.
The Sales Director is assisted by a Sales Assistant.
Responsibilities / functions
The Finance Department is responsible for accounting.
The R&D Department takes care of new product development.
The Administration Manager is in charge of personnel.
Titles
Below are the main managerial titles with US equivalents in brackets:
Chairman (President)
Managing Director (Chief Executive Officer/Senior Vice-president)
Finance Director (Vice-President Finance)
Sales Manager (Sales Director)
Note
The Directors and Chairman of a company usually sit on the Board of Directors (Executive Board).
Structure
Car
Division
Sales Department
Production
Department
Methods Section
Advertising Section
Maintenance Section
After-sales Section
Affiliates
X is parent company.
A, B and C are subsidiaries (more than 50 % owned by the parent).
X
A
(51%) B
(70%) C
(55%)
Exercise 24. Read the text about Rossomon PLC and complete the organisation chart below.
I’d like to say a few words about the organisational structure of Rossomon. Now, if you look at the transparency you will see that the Managing Director, that is Mr. Bunce, is responsible for running the company and is accountable to the Board.
Now, he is assisted by four executive departments. These are Human Resources, which is responsible for personnel, training and management development, then there is the Finance Department which takes care of corporate finance and accounting; next we have the Management Services Department, led by Peter Jenkins who is in charge of rationalisation throughout the company; and finally there is R&D Department – research and development – which works closely with 4 regions on new product development.
Now then, the four regions are supported by two sections – Marketing and Technical Services. They are organised on a matrix basis with section leaders accountable to the Regional Managers. They work closely with the regions on the marketing and technical side.
Now, in addition to the parent company, Rossomon has three subsidiaries, namely Rossomon France, Germany and Japan. The subsidiaries report to Export Sales Department, which in turn is accountable to the Board.
Right, well that’s a brief overview. Are there any questions?
Organization chart Rossomon plc
Rossomon
France
Board ---------- -------------------------
Rossomon
Japan
---------------------
Human
Resources Department ----------------------- -----------------------
---------------------------------------------- ----------------------- -----------------------
4
-----------------------------
NORTH
WEST
Marketing
Section
--------------
Exercise 25. Use the organisation chart in exercise24and the language above to complete the sentences:
The Managing Director _____ to the Board.
The Managing Director _____ for running the company.
The Managing Director _____ by four executive departments.
_____ the Managing Director, there are four regional divisions.
Each Regional Manager _____ of a territory.
The four regions _____ by two other sections – Marketing and Technical Services.
The Section Leaders _____ to the Regional Managers.
In addition to the _____ company, Rossomon has three _____: Rossomon France, Germany and Japan.
The subsidiaries _____ to the Export Sales Department.
The Export Sales Department is _____ to the Board.
Exercise 26. Complete each of the following sentences with in,onorfor.
Olga Blanc is ____computers.
She has been working ____a big computer company for five years.
She is based ____Paris.
She works ____the external communications department.
At the moment she is working ____the design of the company’s website.
She is responsible ____ the development of an important part of the site.
She is very interested ____ Website design.
She depends ____ the web and on personal contacts for new ideas.
She spends one or two hours every day on the Web getting information ____ all the latest developments.
She is happy because there is a big demand ____ good website designers at the moment.
Exercise 27. Match the business card (a – l)with job descriptions(1 – 12).
Alice
Hernandez Chief
Accountant François
Barbot Assistant
General Manager
1 7
Li
WanSecretary
YURI
MANKOVICH Director
of Research and Development
2 8
Lena
Johansson Purchasing
Manager Jim
Nicks Production
Manager
3 9
Kate
Hogg Public
Relations Manager Santi
Bronello Sales
Director
4 10