- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Packing
containers fire -proof open this end
country of origin fragile padding
dimensions inflammable stencil
discharge lining water-proof
forwarding on board weight
Packing is very important in modern shipping. The use of pre-packed (1) …… has reduced the risk of damage which can be caused by rough loading and unloading, but there are still many risks which packing and (2) …… agents must be careful about.
In addition to the damage caused by loading and unloading, there are the risks from water and fire, as well as other accidents (3) …… ship. Therefore the containers used today are often strong, (4) …… and (5) …… to protect them against rough handling, fire and water respectively.
Although there is less risk today, forwarding agents often have to (6) …… special signs on the containers, cartons, crates or boxes. For example, they write (7) …… if the goods can be broken easily, (8) …… if the goods catch fire easily, and (9) …… if it is important to open a container so that the goods are standing the correct way when the container is opened.
In addition, the (10) …… in kilos and the (11) …… in centimetres are sometimes necessary. Importers also give instructions to suppliers to stencil the (12) …… , e.g. PRODUCE OF THE UNITED KINGDOM, and the port of (13) …… , e.g. MOMBASA, on the containers.
The materials used are important. Wooden and metal crates and containers are necessary for fragile goods, and waterproof and fireproof (14) …… is sometimes necessary. To prevent damage from rough handling of glass bottles, for example, extra (15) …… is necessary.
If goods are packed carefully, there is less damage and less inconvenience for suppliers, buyers and insurance companies.
Exercise 73. Use the words below to complete these sentences about goods and transport.
Goods and transport
Air Waybill clearing agent dock receipt perishable
Bill of Lading consignee durables shipper
Certificate of Origin container fragile white goods
Goods which are easily broken are described as ……………
A steel box used for transporting goods is a ……………
The person who will receive the goods is the ……………
A document which tells you where the goods are from is a ……………
A person who clears the goods through customs is a ……………
A document used as a consignment note for air transport is an ……………
The party responsible for sending the goods is the ……………
A document which states the goods are on board ship is a ……………
Foodstuffs, and other goods which have a short shelf-life, are ……………
A document which states what is in a consignment is a ……………
Goods, such as fridges and washing machines, which are used for domestic purposes are sometimes called ……………
Long-lasting manufactured goods are referred to as ……………
Exercise 74. Here are some abbreviations found on trade finance documents:
1 |
CAD |
Cash Against Documents |
2 |
E/L |
Export Licence |
3 |
ICC |
International Chamber of Commerce |
4 |
AWB |
Air Way Bill |
5 |
FCR |
Forwarder’s Certificate of Receipt |
6 |
L/C |
Letter of Credit |
7 |
SAD |
Single Administrative Document |
8 |
B/L |
Bill of Lading |
9 |
CTN |
Container |
10 |
COD |
Cash On Delivery |
11 |
CTD |
Combined Transport Document |
12 |
UCP |
Uniform Customs and Practice |
Now find the correct explanation of the terms above.
Payment is made upon receipt of documents, providing that they are in order.
This document is used for the free movement of goods in EU countries.
A set of rules issued by the International Chamber of Commerce which lays down the procedures for completing documentary credit forms.
A receipt for goods issued by a forwarding agent to an exporter.
A reinforced box used for the transportation of goods.
This document states that the goods have been received on board a plane and serves as a consignment note with full details of destination, type of goods, weight, etc.
A licence required by an exporter to permit him/her to carry out export activities.
A Bill of Lading which includes sea and other forms of transport.
A non-governmental organisation which promotes world trade and investment, and formulates guidelines and terminology for importers and exporters.
This document serves as a consignment note for the transportation of goods by sea.
This is a document which serves as a means of payment for import-export transactions.
This means that payment will be made at the time of delivery of the goods.
Exercise 75. Use the words in below to name the documents explained here.