- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Inconvenience reference terms
A.
B.
C.
D.
Exercise 64. Use the words below to complete this extract from a covering letter that has been sent with an order.
depot crates settle delivery transaction
consignment wrapped handover packed alternative
Exercise 65. Hotel Interiors design and manufacture high-quality furniture. They specialise in refurnishing and re-decorating hotels. Recently, they secured a large contract to refurnish a 40-bedroom extension for an hotel in Jersey. Here is a letter to an Italian supplier, Lanificio Bonardi SRL in Milan, confirming an order for cloth and other furnishings. Fill in the gaps, using the phrases below.
Could you please check … This is to confirm …
We would like your assurance … at the latest.
We must point out … May we remind you of …
the date of invoice. to avoid a recurrence.
Re:
Order Ref. Ho. 184/32 May 29th.
Dear
Signora Caramellino,
……
the order we discussed on the telephone this morning for the
following:
Exercise 66. Use the words below to complete this extract from a letter of acknowledgement.
at your expense at your risk in full in response to
In touch with in (your/our) favour of assistance
Exercise 67. Complete the letters below with suitable words.
A.
Dear
Sirs
Order No. 281511 /TW37 /CLF We thank you for your
(1) … price list, sent to us on 3rd November. We have received a
(2) … from your representative in Barcelona, and we are convinced
that the filing cabinet (TW37) will meet our (3) … .
We are therefore (4) …
an order for 70 type TW37 filing cabinets and 500 Cuefile looseleaf
folders. We (5) … an official order (6) … for the above
goods.
The (7) … will call for a Pro-Forma Invoice, which should include
full (8) … of discounts, freight and insurance.
This order is subject to (9) … before 15th December, 20.. We
therefore (10) … the right to (11) … the order and /or return
the shipment at your (12) … and (13) … at any time after that
date.
Since this is the first time we have done (14) … , the most
acceptable (15) … of payment will be by irrevocable Letter of (16)
… . Our bank, Banco Commerciale Barcelona, will therefore (17) …
a Letter of Credit in your (18) … for your invoice c.i.f.
Barcelona, and the (19) … of our Letter of Credit will be
sufficient to cover this. We hope this is acceptable.
B.
C.
Exercise 68. Write these letters using the following words and phrases:
A.
B.
Exercise 69. Read the memo below from a buying manager to a secretary and look at the sales catalogue Mr Faust mentioned in his memo.
Now, use the information from the memo and the catalogue to complete the order form.
Write a covering letter with this order from Sabine Muss on behalf of D. Faust.
Thank Satex for their letter of 1 May, catalogue, and price-list.
Tell them you have enclosed the above order, and that you expect delivery within six weeks. You will pay by banker’s draft when you receive the shipping documents.
Explain that if items are not available they should not send substitutes.
Tell them that if there are any problems with delivery, they must let you know at once.
Close by saying you look forward to receiving acknowledgement of your order.
Exercise 70. Write a covering letter from Anne Lenoir for an order according to the instructions in the memo below.
Exercise 71. Translate into English.