- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
Unit 7
advice n. (advice of dispatch/ payment)
airtight adj.
bale n.
band n.
barrel n.
Bill of Lading (BL BOL) (clean/ on board/ shipped bill of lading; сomplete set of bills of lading)
carboy n.
cardboard n.
carrier n.
carton n.
Cash On Delivery (COD)
cask n.
certificate n. (Certificate of Inspection/ Origin (CO); Forwarder’s Certificate of Receipt (FCR); Health/ Insurance/ Phytosanitary/ Veterinary Certificate)
combined transport (Combined Transport Document (CTD))
commodity n.
comply v. (with)
condition n. (in prime/ good condition)
consign v.
consignee n. (C/NEE)
consignor n. (C/NOR)
container n. (CTN) (returnable container)
corrugated paper
country n. (country of export/ import/ origin)
customs n. (clear through customs/ customs authorities/ clearance/ duty declaration)
damp-resistant
dimension n.
discharge v. (discharge a cargo)
DO NOT DROP
DO NOT STOW ON DECK
dock receipt
drum n.
durables n.
export n. (export packer/ packing/ trade)
fire-proof adj. syn. fire-resistant
forwarding agency/ company
fragile adj.
GLASS WITH CARE
handle v. (HANDLE WITH CARE)
hogshead n.
importer n.
in due course
in sb’s own interest
in transit
inflammable adj.
insurer n.
International Chamber of Commerce (ICC)
KEEP DRY
keg n.
licence n. (Export (E/L)/ Import (I/L) Licence)
LIFT HERE
lightweight adj.
line v.
lining n.
make fast
manifest n.
Marine Insurance Policy (MIP)
mark v., n.
marking n. (special marking)
merchandise n.
miss v. (from)
on arrival
on board
on delivery
on the way
OPEN THIS END
package n.
pad v.
padding n.
pass v. (on)
perishable adj.
port n. (port of call/ destination/ discharge/ loading)
precaution n.
reinforce v.
replacement n.
rustproof adj.
seal v.
secure v.
shipper n.
Single Administrative Document (SAD)
specimen n.
steam ship (S/S)
stencil v.
stevedore n.
stipulate v.
store v.
stow v. (STOW AWAY FROM HEAT)
strap n.
surrender v. (surrender documents)
tare n.
THIS SIDE UP
TO BE KEPT COOL
to the letter
TOP
Uniform Customs and Practice (UCP)
USE NO HOOKS
waterproof adj.
waybill n. (Air Waybill (AWB )
weight n. (gross/ net)
white goods
WITH CARE
Unit 8
at carrier’s risk
at sb’s disposal
by return
carriage forward (carr. fwd.)
compensation n.
complaint n. (investigate a complaint)
deduct v. (from)
deter v. (from)
discrepancy n. (between)
enter v. (on)
formalities n.
franco domicile
in good order
in good time
International Trade
list of contents
merchant vessel (M/V)
mishandle v.
mislay v.
negligence n.
on schedule
penalty clause (invoke the penalty clause)
pilferage n.
presume v.
put to one side
quality n. (inferior quality)
refund n., v. (full refund)
surplus adj.
unloading
unsaleable
up to standard
warehouse n.
with the exception of