- •Introduction
- •Unit 1 First impressions count!
- •Think quality
- •Paper quality
- •Paper size
- •Headed notepaper
- •Continuation sheets
- •Setting out your letter
- •Sender’s address / outside address
- •Inside address / receiver’s address / recipient’s address
- •Surname known
- •Job title known
- •Department known
- •Company known
- •Order of inside address
- •Attention line / ‘for the attention of’ line
- •Salutation / opening greeting
- •Body of thr letter
- •Complimentary close / complimentary ending
- •Signature
- •Sender’s name
- •Sender’s office or department
- •Type of company
- •Mary Raynor
- •Board of directors
- •Address
- •Registered number
- •Per pro
- •References / reference code
- •Job title
- •Enclosures
- •Despatch method
- •Private and confidential / classification line
- •Subject title / subject line
- •Copies / copies line
- •Postscripts
- •Common letter layouts
- •Fully blocked layout
- •John Smith
- •Semi-blocked layout
- •17Th May 2000
- •Quotation for extension at 42 Botlcy Close
- •John Smith
- •Fully indented layout
- •Quotation for extension at 42 Botley Close
- •John Smith
- •A few words about envelopes
- •Addressing envelopes
- •Kettering
- •Sender’s address addresses on the envelopes
- •Abbreviated forms on the envelope
- •Writing well length
- •Too long
- •Too short
- •The right length
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning
- •First paragraph (introductory paragraph)
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations and initials
- •Numbers
- •Prepositions
- •Words to avoid foreign words
- •Ambiguous words
- •Vogue words
- •Titles, names and addresses
- •Unit 2 types of organizations
- •Organisational structure and communication
- •The purpose of organisation charts
- •Relationships in a business organisation
- •Rayco ltd
- •Unit 3 enquiry letters
- •Figure 19
- •Figure 21 Quotation of terms
- •Unit 5 follow-up and sales letters
- •Figure 23
- •Figure 24
- •Figure 25
- •Unit 6 orders and execution of orders
- •Figure 27 Order
- •Figure 28
- •Marking
- •Specimens of marks
- •Kent, clarke & co. Ltd
- •Figure 33 Advice of shipment to importer
- •Unit 8 letters of complaints
- •Unit 9 replies to complaints
- •Unit 10 overseas payments
- •Invoice
- •Figure 45
- •Bank draft
- •Bank transfer
- •Bill of exchange
- •Introductory paragraph (sender’s) address
- •Into English:
- •Hierarchy
- •Organization chart Rossomon plc
- •John sutton
- •Linda Gabbiadini
- •Padryg Burne
- •Unit 3 enquiry letters language practice
- •Unit 4 replies to enquiries language practice
- •Paper Products plc
- •16 Rushthorne Way, Bolton, Lancashire bl63 6sg
- •Unit 5 follow-up letters language practice
- •In stock out of stock under separate cover
- •Into effect (come into effect)
- •Unit 6 orders and execution of orders language practice
- •Inconvenience reference terms
- •In touch with in (your/our) favour of assistance
- •Unit 7 packing and despatch language practice
- •Packing
- •Goods and transport
- •International trade finance documents
- •In our/your own interest in due course on the way
- •In transit on arrival to the letter
- •Unit 8 letters of complaint language practice
- •In good time with the exception of on schedule
- •Issue passed reply
- •Unit 9 replies to complaints language practice
- •In advance up-to-date
- •Unit 10 overseas payments language practice
- •Talking about letters of credit
- •Importer
- •Importer’s bank
- •Barklays
- •Dispatch V., n.(dispatch method)
- •Receiver’s address
- •Recipient’s address
- •Unit 2
- •Unit 3
- •Unit 4
- •Unit 5
- •Unit 6
- •Unit 7
- •Unit 8
- •Unit 9
- •Unit 10
- •Post Office Giro (International Post Office Giro)
- •Postal order
- •Promissory note (p-note)
42
Botlcy Close,
Colebourn,
RIPON,
Yorks,
R18 7QS
Your
ref: 5/12A 17th
May 2000
Messrs
Brown & Page (Builders),
28A Long Lane,
RIPON,
Yorks,
R12 1AN
Dear
Sirs,
Thank you for your estimate dated 5th May 2000. I am sorry to have to tell you,
however, that the figure quoted is in excess of others that we have
received and we shall not, therefore, be pursuing the matter further
with you. Thank you for supplying the
quotation, nevertheless.
Yours
faithfully,
John Smith
Quotation for extension at 42 Botley Close
John Smith
As you can see all the indents are stepped, even the signature block. This is very time-consuming to do on a typewriter, word-processor or computer, hence its fall from popularity.
A few words about envelopes
The envelope provides the first impression of your letter, so it is important that it should be neatly typed. The wording of the address should be as given in the letter. The normal convention is to type the address lengthwise along the envelope, leaving the opening in long envelopes to the left. The address should start about halfway down the envelope, leaving at least 40mm or so above for the stamp and postal frank.
The post town should be given in capitals and all parts of the address should have separate lines as this makes it easier for the postal services to deal with the letter quickly and efficiently, especially where mechanised sorting is used. The postcode should always be the final line (except for overseas letters).
Any classification such as ‘PERSONAL’ or ‘CONFIDENTIAL’ should be indicated on the envelope (a couple of lines above the name and address) and you should also indicate, by typing or using sticky labels at the top left of the envelope, the postal service to be used (First Class, Recorded Delivery, Airmail, for example) especially if the letter will be posted by someone else or dealt with in a mail department.
With larger envelopes and packages, which tend to be more prone to damage in the post, it is particularly important to include the sender’s address both on the outside and inside of the package so that it can be returned if necessary – for example if the recipient’s address label comes off or becomes unreadable. The sender’s address should be clearly differentiated from the recipient’s address by its position and size and/or use of the word ‘From’.
Addressing envelopes
Envelope addresses are written in a similar way to inside addresses. But in the case of letters within or for the UK, the name of the town and the country are written in capital letters, and the postcode is usually written on a line by itself.
Dr Henry Fotheringay-Hunt
12 Juniper Avenue
Windyhill
KT63AB
Kettering
Figure 9
Messrs W. Brownlow & Co.
600 Grand Street
LONDON
WIN 9UZ
UK
The address should be aligned with the longer sides of the envelope. It should be positioned slightly to the left of the mid point between the two shortest sides, with the first line of the address about two thirds of the way down from the top edge of the envelope. This allows plenty of room for the stamp and postmark.
The address on the envelope should include: the name and title of the recipient; the house/building name or street number + street name; locality name (area of town or city); post town (in block capitals); country name or region (this is not required when the post town is a large town or city); and post code (always in block capitals with a space between the two parts of the code). Each element should he on a new line. Note that the post office prefers that no punctuation be used in the name and address on the envelope. This is so that the letter can be scanned and sorted electronically.