Business letter 11

OLSEN’S UPHOLSTERY LTD.

72 Preston New Road

Blackpool, Lancashire FY4 4UL

7 August 20_

Mr. D. Norton

Tib Street

Maidenhead

Berks SL65D2

Dear Mr. Norton,

Thank you for your order of October 22 for 6 rolls of black nylon webbing. We are eager to deliver Order 129 to your store as soon as possible.

But first, please let us know whether you’d like the webbing in 1-, 1.3- or 1.5- inch widths. If you note your preference on the bottom of this letter and mail it back to us today, we can have your order ready by the beginning of next week.

Olsen’s Upholstery products are among the finest made, and we’re sure you’d like to receive your purchase without further delay.

Sincerely yours,

K. Winford

Sales Manager

Business letter 12

SILVER IMPORTS, LTD.

609 San Anselmo Avenue

San Anselmo, California 94960

March 4, 20_

Mrs. Bonnie Comm

Bonnie’s Baubles

4091 West Ninth Street

Winston-Salem, North Carolina 27102

Dear Mrs Corum,

Thank you for your recent order, number 622. We are always especially delighted to serve an old friend.

Your six pairs of Chinese Knot earrings (item 15b) and one dozen Primrose pendants (item 8a) have been shipped by United Parcel and should arrive at your boutique within the week.

Unfortunately, our stock of bracelets (item 9d) has been depleted because of a delay in shipments from China. Our craftsmen have been at great pains to keep up with the demand for these bracelets. We have put your one dozen bracelets on back order and hope to have them on their way to you before the end of the month.

Very truly yours,

Chun Lee

Manager

Business letter 13

BOOKS-BY-MAIL

P.O. Box 799

Dallas, Texas 75220

April 10, 20_

Mrs. Donna Phillips

Crosby, Texas 77532

Dear Mrs. Phillips,

Thank you so much for ordering Indra Masher’s outstanding book «An Introduction to Indian Cooking». As you know, in the fifteen years since its first publication, Mr. Masher’s book has become a classic and a standard for great cooks everywhere.

Sadly, «An Introduction» is no longer in print, and I am returning your check for $15.95. But to satisfy your interest in Indian cuisine, I would like to suggest an alternative, Purnamattie Jaffrey’s «Indian Gourmet». Mrs. Jaffrey was a student of Mr. Masher, and her recently published volume has been widely hailed by both food and cookbook critics.

If you would like a copy of «Indian Gourmet», which costs only $13.95, please let me know, and I will immediately send it to you.

Cordially,

David Ewing

Order Department

Business letter 14

Lindon’s Co

Kernigan, Jakarta 12950

Indonesia

March 25, 2011

Bridges & Co. Ltd.

32 Highgate, West hill,

London SE

England

Dear Messrs Fox and Hill,

With reference to your letter of 5 February, 2011 and further to our telephone conversation I’m pleased to inform you that our deal has been successfully completed. In accordance with our preliminary arrangement I’ll report you periodically about any changes.

I would be grateful if you could send a reply at your earliest opportunity.

Please find enclosed our latest catalogue.

Sincerely yours,

Jack Grey