Business letter 3

ROUGUSONS ELECTRONICS

21 Mead Road

Swansea, Glamorgan 3ST 1DR

January 15, 20_

Mr. R. Brown

Homemakers Ltd.

54-59 Riverside

Cardiff CFI IJW

Dear Mr. Brown,

Thank you for inquiry about our new tape-recorder. I am enclosing our brochure, which general information about the product.

In answer to your specific questions:

I. It costs Ј 300 + VAT at 13.5%.

2. We offer a discount of 5% on orders of 5 units or more.

3. We will be able to deliver your order within 10 days of receiving it.

4. Unless you already have an account with us, we will require payment with your order.

If you have any further questions, please do not hesitate to contact me.

Sincerely Yours,

Robert Roughson

General Manager

RR

Enc: Brochure

Business letter 4

STATE CHAMBER OF COMMERCE

Preston New Road

Denver, Colorado 61043

July 14, 20_

Mr. C. Bennett

Glaston Potteries Inc.

20-13 Vorley Road

Little-Rock, Arkansas 46678

Subject: Request for Marketing Information

Dear Mr. Bennett,

Thank you for your letter of 2 July. The provision of a list of commercial and industrial wholesalers and distributors will constitute a chargeable enquiry. The approximate cost of this service will be $300. The list will be sent to you approximately six weeks from the date of payment receipt.

If you wish to pursue the inquiry, you should contact the nearest branch of our information department.

I should be grateful if you could send trade literature on you products and company.

Faithfully yours,

Tony Dillman

Office Manager

TD

Business letter 5

JASONS COAL MINING LTD.

head Office, Bruce House

Bruce Street, Aberdeen AB9 1FR

March 25, 2000

Mr. J. Simpson

Claims Department

Kent, Clarke & Co. Ltd.

South Bank House

Borough Road

London SE1 OAA

Dear Mr. Simpson,

Thank you for advising us that you never received the 14 tons of coal covered on your purchase order No. 1239 dated S April2000.

The coal was shipped on 16 April2000. A tracer is being initiated and we will notify you as soon as the information becomes available.

If we are unable to determine the status, we will immediately release a duplicate shipment.

We are sorry for this situation and assure you of our prompt attention.

Yours sincerely,

Emily Snake

Shipment Department

ES

Business letter 6

MAHONEY AND MILLMAN, INC

1951 Benson Street

Bronx, New York 10465

May 2, 20_

RBM Manufacturing Company, Inc.

4022 Ninth Avenue

New York, New York 10055

Dear Sirs

We intend to purchase a new office copier before the end of the fiscal year. We would like to consider an RBM copier and wonder if you have a model that would suit our needs.

Our office is small, and a copier would generally be used by only three secretaries. We run approximately 3,000 copies a month and prefer a machine that uses regular paper. We would like a SCX-4200 Model, but rarely need to run off more than 25 copies at any one time.

We would also like to know about your warranty and repair service. Since our fiscal year ends June 30,20__, we hope to hear from you soon.

Sincerely yours,

William Wilson

Office Manager

WW