Follow-up Letter / Письмо-напоминание

India Silks

Bombay, India

April 12, 2010

M. Meurice Joubert

Moroccan Trading Company

Marrakesh, Morocco

Dear M. Joubert:

I would like to say what a pleasure it was to have met you last Thursday. My thanks for having given me that opportunity

As you know, we are looking for an exporter for our uniquely designed dresses. We think your company would best represent us.

Let me add that I hope we will have a profitable business relationship, and I look forward to working with you in the future.

Yours truly,

Ravi Patel

Account Executive

Complaint Letter / Рекламационное письмо

Tom Brown

189-9 Kent Street

Smithville, Ohio 37703

February 15, 2011

Software Unlimited, Inc.

2233 Connection Avenue, N.W.

Washington, D.C. 20008

Attn: Customer Service

To Whom It May Concern:

Please cancel my account and give me a full refund on my credit card. I was unable to use your software on my computer and loading it onto my computer gave me problems with other existing software.

When requesting a refund, I was told by one of your phone assistants that I could not cancel my account by fax without losing $50 set-up fee. I was also informed that I needed to write a letter of explanation to the Customer Service Department in order to get my money back.

I find this system extremely frustrating. I should be able to receive an approval of my refund by fax or phone call. I must say I am disappointed with your software and your company.

Yours truly,

Tom Brown

Response to a Complaint Letter / Oтвет на рекламационное письмо

Software Unlimited, Inc.

2233 Connection Avenue, n.W.

Washington, D.C. 20008

February 25, 2011

Tom Brown

189-9 Kent Street

Smithville, Ohio 37703

Dear Sir:

We have received your letter, and I am writing to you on behalf of our company. We appreciate your having taken the time to write us about your problem. We are always trying to improve our product and services.

We have cancelled your account as you requested and are sending you a refund. We apologize for the lengthy process in recovering the set fee; we are in the process of changing our policy so that refunds will be made more quickly.

We are sorry for any inconvenience this situation may have caused you. Should you have any further questions, please call me.

Sincerely,

Noelle Randall

Customer Service

Rejection Letter / Отказное письмо

2500 North Fruitridge Road

Terre Haute, Indiana 47811

October 9, 2009

Ms. Andrews

109 Glimmer Circle

Larchmont, New York 10107

Dear Ms. Andrews

Thank you for taking the time to submit your bid to do the construction and installation for our Happy Homes project. We appreciate the time and effort you spent in preparing this.

Unfortunately we must decline your bid at this time, as we have awarded the job to another company that has considerable experience in this type of project.

We thank you for your participation and hope we will be able to use your services at some time in the future.

Sincerely,

Michael Ellsworth, Manager

Happy Homes

Collection Letter / Инкассационное письмо

GLEASON’S DEPARTMENT STORE