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Файл:Английский язык для менеджеров. Учебное пособие
.pdf
UNIT 1. INTRODUCTION TO MANAGEMENT
Задачи менеджмента:
1) сделать людей способными к совместному действию,
придать их усилиям эффективность;
2) постановка простых, четких и видимых задач;
3) предприятие и каждый работник могут развить как
свои потребности, так и возможности их удовлетворения;
4) персонал.
Сфера деятельности менеджмента:
1) производственная;
2) административная;
3) социально-политическая;
4) финансово-экономическая;
5) маркетинговая;
6) персонал.
Если речь идет о хозяйствующих субъектах, целью
которых является получение финансовых результатов,
то здесь вполне приемлемо понятие менеджмента — управление коллективами, группами людей с целью получения
прибыли. Менеджмент ориентируется на многосторонний
анализ ситуации, принятие неординарных решений, постоянное творчество. Однако это отнюдь не исключает наличия глубоких научных основ менеджмента и необходимости умелого пользования им.
Термин «менеджмент» по сути, является аналогом термина «управление», который применяется лишь к управлению социально-экономическими процессами на уровне
фирмы, действующей в рыночных условиях.
Источник:
(http://bgumanagement2009.narod.ru/theory/theory_01.html)
Exercise 31. Read and translate the following information about the famous person in sphere of management
Max Weber. Discuss this person with your classmates.
Discuss whether this person is inspiration for younger
managers. Whether the information about this person
inspired you.
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UNIT 1. INTRODUCTION TO MANAGEMENT
Famous People in Management:
Maximilian Karl Emil Weber was
a German sociologist, philosopher, jurist, and political economist. His ideas profoundly influenced social theory and social research. Weber is often
cited, with Émile Durkheim and Karl
Marx, as among the three founders
of sociology. Weber was a key proponent of methodological anti-positivism.
Max Weber’s bureaucratic model
(rational-legal model)
Max Weber
(1864–1920)
Photo from:
https://en.wikipedia.org/
Weber wrote that the modern bureaucracy in both the public and private
sector relies on the following principles:
1. A rigid division of labor is established that clearly identifies regular tasks and duties of the
particular bureaucratic system.
2. Regulations describe firmly established chains
of command and the duties and capacity to coerce others
to c omply.
3. Hiring people with particular, certified qualifications
supports regular and continuous execution of the assigned
duties.
Main principles (characteristics):
1. Specialized roles
2. Recruitment based on merit (e.g., tested through open
competition)
3. Uniform principles of placement, promotion, and
transfer in an administrative system
4. Careerism with systematic salary structure
5. Hierarchy, responsibility and accountability
6. Subjection of official conduct to strict rules of discipline and control
7. Supremacy of abstract rules
8. Impersonal authority
9. Political neutrality
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UNIT 1. INTRODUCTION TO MANAGEMENT
Demerits: However, competencies, efficiency and effectiveness can be unclear and contradictory. In a dehumanized
bureaucracy, inflexible in distributing the job-scope, with
every worker having to specialize from day one without rotating tasks for fear of decreasing output, tasks are often
routine and can contribute to boredom. Thus, employees can
sometimes feel that they are not part of the organization’s
work vision and missions. Consequently, they do not have any
sense of belonging in the long term. Furthermore, this type
of organization tends to invite exploitation and underestimate
the potential of the employees.
Источник:
(https://en.wikipedia.org/wiki/Max_Weber)
Exercise 32. Brainstorming. Group talk. Pay attention
to the information from the text B. Which from the abovementioned categories defining management do you think
the most and the least important? What management
category you like and prefer the most? Discuss with your
classmates. Try to use the following set-phrases:
• I think…
• I suppose…
• I consider…
• It seems to me that…
• As for me…
• In my opinion…
• To my mind…
• As I understand that…
• Definitely…
• To be more precise…
• Generally speaking…
• Frankly speaking…
• I doubt…
• I’m (not) sure…
• I agree that…
• I disagree that…
Exercise 33. Make a brief report (10–15 sentences) choosing one of the given themes:
Management as a Process
(inter-related functions; to create; to operate; to direct; organization; human efforts; social process; human factor; developing relationship; people; interaction; organizational goal;
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UNIT 1. INTRODUCTION TO MANAGEMENT
integrating process; human physical and financial resources;
continuous process; to identify and solve the problem; on-going process);
Management as an Activity
(manager; to accomplish; objective; informational activities;
business enterprise; to receive; communication link; superiors; effective functioning; decisional activities; managerial activities; decisions; inter-personal activities; to achieve
goals; to interact; people);
Management as a Science
(features; universally acceptance principles; scientific principles; to represent; particular field; fundamental principles;
experimentation & observation; scientific investigation & researching; cause & effect relationship; test of validity & predictability; to predict);
Management as a Group
(to take together; top management; patrimonial / family manager; owners; relatives; company; professional managers;
to appoint; specialized knowledge; degree; political managers
/ civil servants; to manage; public sector; undertakings; higher standard of living; society);
Management as an Art
(to imply; knowledge & skill; personalized application; to define; characters; practical knowledge; personal skill; creativity; artist; intelligence & imagination; creative in nature; to combine; human and non-human resources; useful;
to achieve desired results; perfection through practice;
goal-oriented; pre-determined goals).
Exercise 34. Prepare a short report (3 min) in the form of a
presentation on one of the following topics:
Management: Advantages and Popularity
Features and Objectives of Management
Levels of Management
Management Categorization
Management of the Future: Conception and Content
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UNIT 1. INTRODUCTION TO MANAGEMENT
Use the following set-phrases in your report:
PRESENTATION PHRASES
INTRODUCTION PHRASES
Let me begin by saying that…
I would like to present…
The problem here to be studied is…
The object of our exploration is…
I would like to give you a brief outline of my position on the
matter…
MAIN PART (POSITION CONFIRMATION)
I would like to say that…
I would like to make one thing clear from the outset…
The point (fact) is that…
I think we have to consider that…
I think I should mention here that…
We should always remember that…
It should always be born in mind…
We should emphasize…
CONCLUSION PHRASES
We thus arrived at the following observation…
It would be useful to summarize what we have said so far…
Let me run over the main points again…
Let me come to the conclusion…
We must conclude that…
Exercise 35. In pairs or small groups, discuss pros and
cons of any management feature, objective and category.
Pay attention to the information from the text A and the
text B. Use the following patterns:
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UNIT 1. INTRODUCTION TO MANAGEMENT
To introduce
your personal
opinion:
To agree: To disagree:
As I see / view
it…
To my mind…
From my point
of view…
Personally
I think that…
In my opinion…
I agree completely.
I suppose you are
right.
You are correct.
Sure.
I’m sorry
but I have
to disagree.
I’m not sure I can
agree.
I may be wrong
but…
Really? But
I thought…
Exercise 36. Read and translate the text C orally.
TEXT C
ESSENTIAL SKILLS OFTHE MANAGER
Managers need to develop and hone the following skills:
Leadership —You’ve got to be able to set priorities and
motivate your team members. This involves self-awareness,
self-management, social awareness and relationship management. Be a source of energy, empathy, and trust. And remember that effective leaders work daily to develop team members through positive feedback, constructive feedback, and
coaching.
Communication — Become a student of effective communication in all its applications, including one-on-one, small
group, large group, email and social media. Realize that the
most important aspect of communicating is listening.
Collaboration — Serve as a role model for working together. Support cross-functional efforts and model collaborative behaviors to set the example for your team members.
Critical Thinking — Strive to understand where and how
your projects fit into the bigger picture to enhance your effectiveness. Review priorities in light of larger goals. Translate
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UNIT 1. INTRODUCTION TO MANAGEMENT
this understanding into meaningful goals and objectives for
your team members.
Finance — Learn the language of numbers. Managers
must strive to understand how company funds are invested and to ensure that these investments earn a good return
for the firm. While you do not need to be an accountant to be
a manager, it is imperative that you learn and apply the basics.
Project Management — Everything that we do that
is new in an organization is created in the form of projects.
Today’s managers understand and leverage formal project
management practices to ensure timely completion and proper
control of initiatives.
Источник:
(https://www.thebalancecareers.com/)
Exerci se 37. Read the following information below. Write
your own resume paying attention to the given information and example below.
How to Write a Resume in English
Writing Your Resume
1. First, take notes on your work experience — both
paid and unpaid, full time and part time. Write down your
responsibilities, job title and company information. Include
everything!
2. Take notes on your education. Include degree or certificates, major or course emphasis, school names, and courses
relevant to career objectives.
3. Take notes on other accomplishments. Include membership in organizations, military service, and any other special accomplishments.
4. From the notes, choose which skills are transferable
(skills that are similar) to the job you are applying for—these
are the most important points for your resume.
5. Begin resume by writing your full name, address, telephone number, fax, and email at the top of the resume.
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UNIT 1. INTRODUCTION TO MANAGEMENT
6. Write an objective. The objective is a short sentence
describing what type of work you hope to obtain.
7. Begin work experience with your most recent job.
Include the company specifics and your responsibilities—focus on the skills you have identified as transferable.
8. Continue to list all of your work experience job by job
progressing backward in time. Remember to focus on skills
that are transferable.
9. Summarize your education, including important facts
(degree type, specific courses studied) that are applicable
to the job you are applying for.
10. Include other relevant information such as languages spoken, computer programming knowledge, etc. under the
heading ‘Additional Skills.’ Be ready to speak about your skills
in the interview.
11. Finish with the phrase: References: Available upon
request.
12. Your entire resume should ideally not be any longer
than one page. If you have had a number of years of experience specific to the job you are applying for, two pages are also
acceptable.
13. Spacing: Separate each category (i.e. Work Experience,
Objective, Education, etc.) with an empty line to improve
readability.
14. Make sure to read your resume carefully to check
grammar, spelling, etc.
15. Prepare thoroughly with your resume for the job
interview. It’s best to get as much job interviewing practice
as possible.
Tips
1. Use dynamic action verbs such as: accomplished, collaborated, encouraged, established, facilitated, founded,
managed, etc.
2. Do not use the subject ‘I’, use tenses in the past, except
for your present job. Example: Conducted routine inspections
of onsite equipment.
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UNIT 1. INTRODUCTION TO MANAGEMENT
3. Place your work experience before your education.
In English speaking countries, especially in the United States,
work experience is the most important factor in hiring.
4. Ask for permission to use someone as a reference before you interview for a position. It’s also a good idea to let
your references know that you will be interviewing if you haven’t interviewed for a while. In this way, references will be “in
the loop” if a potential employer telephones or sends an email
for further information.
5. Don’t include the contact information of your references on your resume. The phrase available upon request will
suffice.
6. Use a thesaurus to help you improve work-related vocabulary and eliminate unnecessary repetition.
Example Resume
Here’s an example resume following the simple above.
Office Manager Resume Sample
150 Graham Avenue, San Jose, CA 95110
(408) 198–0345
jane.doe@gmail.com
PROFESSIONAL PROFILE
• Office Manager with over 10+ years of experience
providing administrative support to up to 50 staff
members
• Adept at organizing meetings, managing inventory,
training and supervising staff
• Possess strong multi-tasking skills, with ability to si-
multaneously manage various projects and schedules
• Increased efficiency by 43% by turning company
into a paperless environment
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UNIT 1. INTRODUCTION TO MANAGEMENT
PROFESSIONAL EXPERIENCE
EXPRESS INC
San Jose, CA Office Manager
June 2008 — Present
• Managed schedules, organized office functions, and
oversaw daily operations of office with 50 employees
• Hired, trained, and on-boarded over 13 new employees, providing initial support that expedited staff assimilation by 20%
• Developed paperless environment, by implementing
online system to manage data, process orders, and integrate processes, resulting in improved efficiencies
of 43% and reduced labor hours of 25 week hours
• Served as go-to-person regarding any administrative
and operational related functions
SIMPLE FUNCTIONS
Fresno, CA Office Assistant
October 2005 — March 2008
• Prepared daily, weekly, and monthly reports, and
updated calendar of appointments
• Performed basic accounting functions
• Answered, screened, and redirected an average
of 40 telephone calls with professionalism and efficacy
• Developed new office procedural guidelines for
25 staff members, improving efficiencies by 27%
EDUCATION
CALIFORNIA STATE UNIVERSITY Fresno, CA
Bachelor of Science in Business Administration
May 2006
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