Specimen letters

1. American Company Complains About Drive Belts of Sewing Machines

Gentlemen:

In execution of our order of January 24 you sent us ten industrial sewing machines for our factory.

We have been very much surprised to find that the drive belts for these machines, which are made of some sort of plastic material, tend to disintegrate within a short time. This has rendered the machines completely useless to us and has caused us considerable inconvenience. We are returning the ten defective belts by airmail and request you to replace them free of charge, as soon as possible.

Please let us have your comments regarding this matter. We hope that a repetition of the trouble can be avoided in the future.

Yours very truly,

2. London Agent of German Chemical Company Complains About Samples Damaged in Transit

Neckar Chemie AG

Mannheim, Germany

Dear Sirs,

We refer to our letter of 16th November, regarding the inquiry from Mr. John Buckley of the Lenham Chemical Company Ltd., London, and regret to advise you that the samples of catalysts you submitted arrived in a badly damaged condition, with the tins broken and the contents mixed together.

Unfortunately it is not possible for the Lenham Chemical Company to make use of this delivery, and we hope you will kindly arrange for further samples of Catalysts 106, 216 and 312 to be dispatched immediately.

We are wondering whether it would not be convenient for you to send our address, in which case we will ensure that they are immediately forwarded to the Lenham Chemical Company. But we will, of course, leave this entirely to your own discretion.

Yours faithfully,

Alford & Co.Ltd.

3. Supplier at Fault - Claim Granted

Dear Sirs,

Thank you for your letter of the 12^th April, in which you included a cutting of the cloth you received from us some days ago.

You are quite right. The cloth is not quality you ordered; we sent a thinner material by mistake. As requested, we are sending you Credit Note No. 8773 to adjust the difference in price.

We offer our sincere apologies for this oversight and hope that the matter has now been settled to your complete satisfaction.

Yours faithfully,

Encl.

4. Customer at Fault - Claim Refused

Dear Mr. Tower:

We have received your letter of May 19 and the Slumbertone Clock-Radio which you want us to repair free of charge under the terms of our guarantee.

Our Repair Department has carefully checked the clock-radio and reports that it has apparently been tampered with, as two tubes and the loudspeaker are damaged.

Since our guarantee covers only faulty material and workmanship, we cannot assume the repair costs ourselves. However, we would charge you only $10. If you want us to go ahead with the work at this price, please let us know at once, and we shall return your clock-radio in perfect working condition in about three to four days.

Yours sincerely,

5. Damage in Transit

Dear Sirs,

We are sorry to hear that 58 jars of our most recent shipment of McMuir Marmalade were broken when they arrived in Hamburg. Your order was properly packed and shipped in good condition, as evidenced by the clean bill of jading issued by the shipping company. The damage must therefore have occurred in transit.

We are sending you today a replacement for the broken jars. Please let us have the survey report made out by Lloyd’s Agent in Hamburg, so that we can report the damage to the insurance company.

We hope that the new consignment will arrive safely and in good time.

Yours faithfully,

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