- •5. Body
- •6. Complimentary Close
- •7. Signature
- •8. Reference Initials
- •Types of Business Letters
- •I. Inquiries
- •Terms and phrases
- •Specimen letters
- •Inquiry from Canadian Importer to German Manufacturer of toys.
- •Another Inquiry for German Toys
- •3. Inquiry for Air Compressors and Concrete Mixers
- •4. Inquiry for Filing Cabinets
- •322 Constitution ave.
- •5. Inquiry from Indian Department Store to German Export Merchant
- •Translate letters from Russian into English: Запросы
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue: Discussing the Price
- •Make up dialogues based on the following assignments:
- •Read and translate the text: What is the Price?
- •II. Offers Replies to Inquiries
- •Sales Letters
- •Terms and phrases
- •Specimen letters
- •1. Request for Additional Information
- •2. Reply to Inquiry for Teaching Material.
- •3. Reply to Inquiry for Holiday Caravans.
- •4. Follow-Up Letter to Prospect.
- •5. Reviving Inactive Account
- •6. Inquiry Referred to Distributor
- •7. Supplier Unable to Quote
- •Translate letters from Russian into English: Ответы на письма-запросы
- •Оферты, расценки
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogues: Discussing an Offer
- •Discussing Dates and Terms of Delivery
- •Make up dialogues based on the following assignments:
- •Read and translate the text: The Modern Way to Do It
- •III. Orders Replies to Offers
- •Terms and phrases
- •Specimen letters
- •1. Request for a Sample
- •2. Counter-Offer (Price Too High)
- •3. Refusal of Quotation
- •4. Confirmation of Order Placed by Telephone
- •5.Cancellation of Order
- •I. Translate letters from Russian into English: Заказы
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogues: Making an Order by Telephone
- •Placing the First Order
- •Cancelling an Order
- •Make up dialogues based on the following assignments:
- •Read and translate the text: Confusing Order
- •IV. Acknowledgments Replies to Orders
- •Acknowledgments
- •Terms and phrases
- •Specimen letters
- •1. Acknowledgment and Dispatch Advice
- •2. Motorcar Dealer Thanks Customer for His Order
- •3. Acknowledgment of Order and Request for Credit Information
- •4. Manufacturer Acknowledges Order — Customer Referred to Dealer
- •5. Maker of Tweed Skirts Acknowledges Order from Private Customer — Cannot Promise Delivery Within the Time Desired
- •6. Stock Temporarily Depleted
- •7. Refusal to Supply at Buyer’s Price
- •Translate letters from Russian into English: Подтверждение заказов
- •Отклонение заказа
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue: Changing the Order
- •Make up dialogues based on the following assignments:
- •Read and translate the text:
- •V. Delivery Execution of Orders
- •Invoices
- •Delays In Delivery and Non-Delivery
- •Missing Consignments
- •Terms and phrases
- •Specimen letters
- •1. Dispatch Advice — Bill of Exchange Drawn
- •2. Shipping Advice
- •3. Manufacturer Advises Exporter of Impending Completion of Order
- •4. English Company Reminds German Supplier of Delivery
- •5. Buyer Gives Warning of Cancellation
- •6. Buyer Threatens to Claim Damages
- •7. Supplier Apologizes for Delay in Delivery
- •8. Supplier Asks to Be Released from Contract
- •9. Parcel Missing
- •Translate letters from Russian into English: Уведомление об отправке
- •Задержка поставки товара
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue: Delay in Delivery
- •Make up dialogues based on the following assignments:
- •Read and translate the texts: Substitution
- •Sorry, Too late
- •VI. Payment Acknowledging Receipt of Goods and Making Payment
- •Acknowledging Receipt of Payment
- •Statements
- •Debit and Credit Notes
- •Terms and phrases
- •Specimen letters
- •1. Acknowledging Receipt of Goods
- •2. Supplier Asks for Details of Invoice Paid
- •3. Seller Apologizes for Overcharge
- •4. Publisher of Textbooks Corrects Error in Invoice
- •5. Supplier Calls Customer's Attention to Unearned Discount Taken
- •Translate letters from Russian into English:
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue: Discussing Terms of Payment
- •Make up dialogues based on the following assignments:
- •Read and translate the text: No Funds
- •VII. Credit Letters Credit Inquiries
- •Credit Information
- •Terms and phrases
- •Specimen letters
- •1. Credit Inquiry
- •2. Credit Inquiry
- •116 N. La salle street, chicago 1, ill.
- •3. Favourable Information
- •4. Unfavourable Information
- •Translate letters from Russian into English: Запрос о кредитоспособности
- •Ответы на запросы о кредитоспособности
- •Благоприятная информация
- •Неблагоприятная информация
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue: Wrong Delivery
- •Make up dialogues based on the following assignments:
- •Read and translate the text: Every Big Business Was Small Once
- •VIII. Complaints and Adjustment Complaints Concerning Goods Delivered
- •Adjustment of Complaints
- •Terms and phrases
- •Specimen letters
- •1. American Company Complains About Drive Belts of Sewing Machines
- •2. London Agent of German Chemical Company Complains About Samples Damaged in Transit
- •3. Supplier at Fault - Claim Granted
- •4. Customer at Fault - Claim Refused
- •5. Damage in Transit
- •Translate letters from Russian into English: Претензии, рекламации
- •Письмо-ответ на жалобу
- •Draft letters in English from the following particulars:
- •Read, translate and act out the dialogues: Asking for Repairing
- •Making a Complaint
- •Make up dialogues based on the following assignments:
- •Read and translate the text: Not Satisfied
- •IX. Collection Letters Delays In Payment and Non-Payment
- •Reminders and Collection Letters
- •Terms and phrases
- •Specimen letters
- •1. Hidden Reminder
- •2. Collection Letter
- •3. Collection Letter
- •4. Lawyer Makes Last Request for Payment
- •5. Customer Makes Payment on Account—Asks for Extension for the Balance
- •Translate letters from Russian into English: Платежные требования
- •II. Draft letters in English from the following particulars:
- •Read, translate and act out the dialogue:
- •Make up dialogues based on the following assignments:
- •Read and translate the texts: a Gentleman Pays Promptly
- •If I Were You
- •X. Letters of Application
- •Terms and phrases
- •Specimen letters
- •1. Solicited Application
- •2. Unsolicited Application
- •3. Letter of Recommendation
- •Translate the letter from Russian into English:
- •Draft letters in English from the following particulars:
- •Us company in munich
- •Secretary.
- •Read, translate and act out the dialogues: Employment
- •Make up dialogues based on the following assignments:
- •Read and translate the texts: Partnership
- •Expert’s Advice
- •Smart Girl
- •Import duty
- •Import licence
- •Inquiry agency
- •Insurance certificate
- •Insurance policy
- •Vocabulary
- •Abbreviations used in Business Correspondence
- •Contents
Specimen letters
1. Solicited Application
Dear Sirs,
I should be grateful if you would consider my application for the position of foreign-language correspondent as advertised in today's "Daily Telegraph".
My age is 22. For the past four years I have been employed by Messrs. Hamilton & Smith of Harton Street.
I hold the G.C.E. "A" Level Certificate in three subjects, including French and German. I obtained the Certificate in 20.. . Since leaving school, I have continued to study these two languages at the Oxford Institute. I can speak, read and write both languages fluently.
In the firm where I am working, I am responsible for shipping and insurance, and for making out invoices and customs documents.
I should like to obtain a post which would provide opportunities for further experience and promotion in this field. I am prepared to take up the study of any subjects likely to be useful to me in my work.
For information about my character, I refer you to:
……
……
May I have an interview with you at your convenience?
Yours faithfully,
2. Unsolicited Application
116 Elsham Road,
London, W. 14,
llth June, 20...
Messrs. Rogers & Longford Ltd.,
312 North End Road,
London, N.W.ll.
Dear Sirs,
I have learned from Mr. Stone that there will soon be a vacancy for a bookkeeping clerk in your company and should like to apply for this position.
After obtaining the G. C. E. 'O' Level Certificate in seven subjects, I attended Pitman College for two years, taking courses in bookkeeping, shorthand and typing.
In 19.. I was employed as a junior clerk by Messrs. Jones & Co. Three years ago, when one of the bookkeepers was ill, I was asked to help out. My employers were so pleased with my work that they transferred me to the bookkeeping department, where I have been engaged in keeping accounts ever since. To supplement my practical knowledge of bookkeeping, I have taken evening courses in general accounting, cost accounting and auditing at the Brightlea Technical College for the past two years.
You will find enclosed a curriculum vitae and a copy of a testimonial from the Head Master of Baling Grammar School. It is of course possible for you to obtain information from my present employers if you wish to make inquiries.
I should appreciate it if you would give me the opportunity to discuss my application with you personally.
Yours faithfully,
Harold Miller.
Encl. 2
3. Letter of Recommendation
Miss Johanna Schuster has been employed as a secretary by the Farland International Corporation for the past three years. In addition to the regular functions of taking dictation, typing and normal office routine, her duties have included interviewing visitors, arranging travel itineraries, and translating German and English texts of a technical nature.
Miss Schuster has an excellent command of German and English and is thoroughly familiar with business and technical terminology in both languages. She is conscientious and ambitious and has always performed her work in a most commendable manner. Owing to her pleasant personality, she is well liked by her colleagues.
Miss Schuster is leaving our company at her own request. I regret her departure and wish her the best for her future career.
Farland International Corporation
E. D. McMartin
Manager, Overseas Operations
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