2. Read, translate and act out the dialogue: Changing the Order

R. – Roberto, A – Anna

R.: Fashion Mode. Roberto Branca speaking. How can I help you?

A.: Hello, Roberto. Anna from Stores International in Leeds here. How are you?

R.: Hi, Anna. I’m fine, thanks. You too, I hope. So I saw your first order two days ago.

A.: Yes, that’s actually why I’m calling. I need to change the order, but I’m not sure if the online tool for doing that is ready yet.

R.: Sorry, Anna. Unfortunately that’s right. It should be available next week as soon as all the features of your client access have been installed. But it’s no problem. I can type the changes into the system here.

A.: OK, thanks. But I’ll need written confirmation as well.

R.: Yes, of course. I’ll enter the changes into the system and the software will automatically generate a confirmation email. Would that be OK?

A.: Oh, absolutely.

R.: So, first, could you please tell me the order number?

A.: Yes, it’s WC0001-128jh.

R.: OK, one moment. Right, here it is. So, what do you need changed?

A.: First, I have two corrections. One is the place of delivery for item number seven. It ought to be Brighton, not Birmingham.

R.: Brighton. OK, I’ve got that. And the second change?

A.: The women’s T-shirts should be light green, not light blue.

R.: Right. That’s article number six – I’ve changed that to light green.

A.: Wonderful. And finally, could I also ask you to add another item to the order?

R.: Certainly.

A.: Can we have 2,000 women’s jeans, black …

R.: Black did you say? Not blue like those for the men?

A.: No, no, black is correct. That’s model number JM-15K. They should be delivered on 9 November to Leeds.

R.: OK. Is there anything else I can do for you?

A.: No, that’s all for now. Thanks, Roberto.

R.: My pleasure. And as I said, you should be able to do this kind of thing online by the end of next week. And if it’s still doesn’t work then, just let me know.

A.: Great, Roberto. I really appreciate it. Thanks again. Bye.

2. Make up dialogues based on the following assignments:

1. You are having the last meeting with your customer’s representatives. Tomorrow you are going to sign the contract. Discuss the results of the talks and prospects of further cooperation.

2. Phone your customer and tell him you will call for him at his hotel to take him to the plant where he will see the equipment he is going to buy from you. Agree about the time.

3. Phone your customer and ask him if he has studied your draft contract. Find out what points he would like to clear up. Make an appointment with him.

4. Discuss with the firm the quality of the samples as you are going to place an order on some of them.

2. Read and translate the text:

Tit for Tat

An elderly American farmer wrote to a mail-order house as follows: “Please send me one of the gasoline engines you show on page 877, and if it’s any good, I’ll send you a check.”

In time he received the following reply: “Please send check. If it’s any good, we’ll send the engine.”