Product support

Seagate Crystal Reports is a powerful report writer for the Windows environment. Seagate Software IMG, Inc. is proud of the quality of the product and has spent a great deal of time trying to make it intuitive to use. If, however, there is something you can not figure out how to do, you should consult the extensive online help system. The help system can be accessed by clicking on any Help button, by pressing the F1 key, or by choosing the CONTENTS command from the main Help menu. The help system contains all of the information from the User’s Guide, as well as in-depth explanations and numerous examples.

NOTE: Product support plans vary from region to region. Contact your local distributor for a list of product support plans available in your region. See README.HLP for a list of International distributors.

Web support

WEB SITE

http://www.img.seagatesoftware.com/

E-mail support

INTERNET

●Report Creation and Design tsrcad@img.seagatesoftware.com

●Delphi/VCL

tsvcl@img.seagatesoftware.com

●dBase and Paradox tsxbse@img.seagatesoftware.com

●Report Engine API tscrpe@img.seagatesoftware.com

●Crystal Info Product Support tscinfo@img.seagatesoftware.com

●Report Engine NewEra Class Library Issues tsnewera@img.seagatesoftware.com

●Report Engine C++ Class Library Issues tsmfc@img.seagatesoftware.com

●Miscellaneous Issues tsmisc@img.seagatesoftware.com

●Operating System Specific Issues tsosplat@img.seagatesoftware.com

●Visual Basic, VBX, OCX Support tsvbocx@img.seagatesoftware.com

●PC database connectivity Support tspcdata@img.seagatesoftware.com

●SQL/ODBC connectivity Support tssql@img.seagatesoftware.com

●OLE Automation Tools tsole@img.seagatesoftware.com

●Web Developer Tools Web Viewers ActiveX Viewers

tsweb@img.seagatesoftware.com

●Holos, Essbase, and other OLAP Products tsolap@img.seagatesoftware.com

Fax support

Another efficient way to receive support on Seagate Crystal Reports is to fax in your technical support request. To do this, first fill in the bottom part of the Technical Support Request form in the product. This form appears when you choose the TECHNICAL SUPPORT REQUEST command from the Seagate Crystal Reports Help menu. When you have completed the form, click the Print button to print it.

Fax the completed form to Seagate Software 24 hours a day, Monday through Friday. After a technical support representative has had a chance to review your fax, one of the support representatives will respond to you by return fax the next business day.

NOTE: Product support plans vary from region to region. Contact your local distributor for a list of product support plans available in your region. See README.HLP for a list of International distributors.

Seagate Fax Support (604) 681-7163

Telephone support

4.Version of database and other software you are using with Seagate Crystal Reports (if required) - Btrieve, Sybase, Paradox, etc.

5.Technical Support Request form from the product.

6.Network information if you are on a network.

7.Contents of AUTOEXEC.BAT and CONFIG.SYS files.

8.A list of steps necessary to recreate the problem.

9.The database type you are using.

10.The programming environment (if applicable).

NOTE: Product support plans vary from region to region. Contact your local distributor for a list of product support plans available in your region. See README.HLP for a list of International distributors.

Telephone Number (604) 669-8379

Extended technical support policy

Registered user may purchase an extended support policy which entitles the user to unlimited technical support via a toll-free number for a one year period. suport plan members will receive a special toll-free phone number which they can use to get directly through to the Technical Support team, and will receive priority handling in the support queue. Call (604) 681-3435 for (800) 8772340 for detailed information about this plan.

NOTE: The extended technical support policy is available in the

United States and Canada only.

Product registration

When using Seagate Crystal Reports for the first time, a dialog box will appear that asks for your name, address, and related information. Then the program will suggest that you register the program to receive your product Serial Number. The program

will ask for the Serial Number the next time you run Seagate Crystal Reports. When you enter the Serial Number, you have completed the registration process. You can register the program using four different methods:

1.If you have access to the Internet, fill out the Product Registration form on the Seagate web site at:

www.seagatesoftware.com/crystalreports/

register/

You can also go directly to the Registration form by choosing the PRODUCT REGISTRATION command on the Help|Seagate Software on the Web menu. The procedure will immediately transmit a registrtion number back to you so you can enter it into the product.

2.Fill out the Registration form that is built into the program and then register by modem using the Seagate Crystal Reports communications program. The procedure will register your copy of the program, assign a registration number, and enter that number automatically into your system.

3.Print the Registration Form and then fax it to Seagate Software at (604) 681-5147. Seagate will then fax back to you a registration number that can be entered into the product the next time it asks for it.

4.Fill out the enclosed Registration Form and mail it to Seagate Software. Seagate will mail a registration number back to you so you can enter it into the product.

Registering the program will ensure that you are kept up to date with all product advancements, and it will allow Seagate to provide quality technical support to people that are properly registered with Seagate Software.

Registration FAX (604) 681-5147