- •1 Structure of a business letter
- •1 This is how a business school teacher is explaining the parts of a business letter to a student:
- •2 Now read the letter and name its elements:
- •Grammar: The Sequence of Tenses – Узгодження часів
- •2 Writing a business e-mail
- •1 Why do people use e-mail in business? Make a list of reasons.
- •2 Read some 'rules' for writing good business e-mails. Which rules do you follow?
- •3 Read the e-mail below from a student to a company about their work experience programme. Which rules in ex 2 does he break?
- •4 Look al the phrases in italics (1-6) in the e-mail. Match them with the formal phrases (a-f) below:
- •5 Here are some phrases to use in e-mails. Write starting (s), ending (e), saying why you are writing (w) or requesting (r) after each one and the ones in ex 4:
- •6 Rewrite Luigi’s e-mail using the rules in ex 2 and some of the phrases in ex 5. Grammar: Reported Speech (statements) – Непряма мова (стверджувальні речення)
- •3 Doing Business on the Internet
- •1 Match words that have a similar meaning:
- •Grammar: Reported Questions, Requests, Orders – Непрямі питання, прохання, накази
- •4 Business across Cultures
- •1 Match words that have a similar meaning:
- •2 Match the words and phrases in the box with the correct definition:
- •5 Put these statements about customs and culture into the correct order. Translate the sentences:
- •Grammar: First Conditional – Умовні речення і типу
- •5 What is Economics About?
- •1 Read the following words and try to guess their meaning. Mind the stress!
- •2 Match English and Ukrainian equivalents:
- •3 Choose the correct word:
- •4 Complete the sentences:
- •Grammar Second Conditional – Умовні речення іі типу
- •6 Products, Goods and Services
- •1 Match words that have a similar meaning:
- •3 Match the words and phrases in the box with the correct definition:
- •Grammar: Third Conditional – Умовні речення ііі типу
- •7 Markets
- •I. Give English equivalents of the following:
- •III. Answer the questions:
- •IV. Translate into English:
- •Grammar: Modals – Модальні дієслова (1) Ability (здатність, спроможність): can, could, be able to
- •Permission (дозвіл): can, could, may, be allowed to
- •8 Export and Import
- •1 Match words that have a similar meaning:
- •4 Fill in the missing prepositions: (of (2), in, at (2), by (3), on (2), for, through, to)
- •5 Translate into English:
- •Grammar: Modals – Модальні дієслова (2)
- •9 Money and its functions
- •1 Match words that have a similar meaning:
- •2 Translate the sentences into Ukrainian. Define the part of speech of the underlined words:
- •3 The words in the box frequently occur before "money". Find combinations that mean:
- •4 Match the words and phrases in the box with the correct definition:
- •Grammar: Modals with the Perfect Infinitive – Модальні дієслова з перфектним інфінітивом
- •10 Aggregate supply
- •I. Find equivalents:
- •II. Match the synonyms:
- •III. Fill in the blanks with prepositions or adverbs if necessary:
- •IV. Match the terms with their definitions:
- •V. Define which of the following items best completes the statement:
- •VI. Complete the following sentences:
- •VIII. Translate into English:
- •Grammar: The Infinitive – Інфінітив
- •11 Aggregate demand
- •I. Match the antonyms:
- •V. Complete the following sentences:
- •VI. Translate into English:
- •VII. Replace the Ukrainian words and phrases by their English equivalents in the correct form:
- •Grammar: The Gerund – Герундій
- •(12) Grammar: The Participle – Дієприкметник
2 Writing a business e-mail
1 Why do people use e-mail in business? Make a list of reasons.
2 Read some 'rules' for writing good business e-mails. Which rules do you follow?
How to write an effective e-mail
Use a subject line that tells the other person what the e-mail is about. Don't just write Information or Your e-mail.
If you are writing to someone you don't know start by saying who you are and why you are writing.
Use written greetings (Dear Mr Smith) and endings (Yours sincerely), just as you would in а letter.
Use short, clear sentences.
Use paragraphs for different subjects. Leave a space between paragraphs.
In business e-mails, always use a formal and polite tone. Don’t be too informal or familiar.
Don’t use emoticons, e.g., or acronyms, e.g. BTW (by the way).
Don't write in CAPITAL LETTERS – this is like shouting.
Don't repeat yourself – try not to use the same word more than once in a paragraph.
Check your spelling and punctuation - are they correct? If you are worried about your spelling, use a spell check.
3 Read the e-mail below from a student to a company about their work experience programme. Which rules in ex 2 does he break?
To: |
Amanda Lewis, Human Resources Manager |
From: |
Luigi Ferrara |
Subject: |
Information |
1 Hello Amanda! 2 I'm Luigi from Pescara. 3 Can you tell me about your student programme? I know your company takes students who want some work experience in their holidays, and 4 I want to apply for the programme because I want to get some experience of working in a big multinational company and I also want to practise my English and make it better, because I think it is VERY BAD. Sorry about that!! I want to know more about the program, so 5 please give me some more information, in particular the dates, the details of the daily work, how much you pay, where I can stay, etc. I study marketing so I would like to work in the marketing department if it is possible. BTW, I'm a 20- year-old student of business living in Italy. Sorry, I forgot to tell you that. 6 Send me your reply soon. Thanks a lot. Bye. Luigi |
|
4 Look al the phrases in italics (1-6) in the e-mail. Match them with the formal phrases (a-f) below:
a Could you send me more information … |
d My name is Luigi Ferrara ... |
b I look forward to hearing from you. |
e Dear Ms Lewis |
c I am writing to ask about ... |
f I am interested in applying for ... |
5 Here are some phrases to use in e-mails. Write starting (s), ending (e), saying why you are writing (w) or requesting (r) after each one and the ones in ex 4:
1 My name is ... |
6 Please e-mail me if you need more |
2 I’m a student at... (school / college) |
information. |
3 Dear Amanda (informal) |
7 Yours sincerely |
4 Thank you for your message. |
8 Thank you for your e-mail of 20th August. |
5 With best wishes. |
9 Please send me details of... |