Specimen letters

1. Acknowledgment and Dispatch Advice

Gentlemen:

Thank you very much for the order you gave our salesman, Mr. Colbert, on November 7.

Enclosed you will find the bill of lading and invoice for the complete order, which was shipped by rail this morning. You will note from the invoice that we have allowed you a quantity discount of 10%.

We hope that the goods will arrive in good condition and look forward to the pleasure of serving you again soon.

Yours sincerely,

Encl.

2. Motorcar Dealer Thanks Customer for His Order

Dear Mr. Cooper:

We're glad that you decided to become a Volkswagen owner. Thank you for buying your new VW from us.

After all, you might have bought it in any of the other 49 states, or in any of 135 other countries around the world. That's how many places you can travel to and still get service from factory-trained mechanics.

It has been a pleasure helping you pick out your new VW. We wish you many years and many miles of enjoyable driving.

Sincerely,

Murray Motors Inc.

3. Acknowledgment of Order and Request for Credit Information

Gentlemen:

Thank you for your order for

5 No. 18 Steel Safes, beige finish,

3-number combination lock, $ … each.

As this is our first transaction with you, we must ask you to fill in and return the enclosed blank form from our credit department. This is part of our routine in handling new accounts.

Your order will be shipped as soon as we receive this information. However, if you are in urgent need of the safes, you may instruct us by wire to ship them on a C.O.D. basis.

Very truly yours,

Encl.

4. Manufacturer Acknowledges Order — Customer Referred to Dealer

Dear Mrs. Myers:

Thank you very much for your order of April 7 for a 15 cu.ft. BLUESPOT Frostless Freezer.

We would like to send you the freezer, but as manufacturers we sell only through dealers and never supply appliances direct from the factory. May we therefore suggest that you visit one of the following dealers in your city:

Kendall Appliances Store, 411 Woodbury Ave.

Harper & Smith, Inc., 66 Union Street

You will receive courteous and prompt service at either of these stores, and we are sure that you will be satisfied with your BLUESPOT Frostless Freezer. The sealed refrigeration system is guaranteed for five years. All other parts carry a similar one-year guarantee.

Yours sincerely,

5. Maker of Tweed Skirts Acknowledges Order from Private Customer — Cannot Promise Delivery Within the Time Desired

Dear Mrs. Grey,

Thank you for your order of 6th November. Much as we should like to help you, we are sorry to say that we cannot promise delivery by 23rd November.

At this time of the year we are exceptionally busy in all departments. As you know, we make everything individually and specially to order, which naturally takes time, and we normally require about six weeks for delivery.

We would rather tell you this now than disappoint you later and hope that you will instruct us to put your order in hand for delivery as soon as possible.

In the meantime we shall hold your order in our pending file and should be grateful if you would quote the reference AJ/CD/018 in your reply.

Yours sincerely,

6. Stock Temporarily Depleted

Dear Sirs,

Thank you very much for your order of the 5^th February for Wall Paper.

There has been such a demand for Patterns 88/377, 88/867 and 89/310 that our stock is temporarily depleted. However, a new supply is expected early next month, and when it arrives we shall lose no time in sending you the patterns desired.

By the same post you will receive from us a selection of our latest patterns. Orders for these patterns can be executed immediately.

Yours faithfully,