- •Structure and presentation
- •1.1.1 Sender's address
- •Inside (or receiver's) address
- •1 Surname known
- •2 Title known
- •3 Department known
- •4 Company only
- •Style and punctuation of addresses
- •Denmark
- •The body of the letter
- •Complimentary closes
- •Signatures
- •Letterheads
- •2 Board of Directors
- •3 Addresses
- •4 Registered number
- •References
- •Company position
- •Enclosures
- •Layout 3
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •3 Enquiries
- •Methods of enquiry
- •Writing letters of enquiry
- •Opening
- •Asking for catalogues, price-lists, prospectuses
- •Asking for details
- •Asking for samples, patterns, demonstrations
- •Suggesting terms, methods of payment, discounts
- •Asking for goods on approval or on sale or return
- •Asking for an estimate or tender
- •Closing
- •Specimen letters
- •Short enquiries
- •Disc sa
- •Reply to an advertisement
- •Enquiry from a buying agent
- •Enquiry from a retailer to a foreign manufacturer
- •Questions
- •Request for goods on approval
- •Questions
- •Jean Landman
- •Request for an estimate
- •Points to remember
- •Words to remember
- •4 Replies and quotations
- •Replying to letters of enquiry
- •Opening
- •Confirming that you can help
- •'Selling' your product
- •Suggesting alternatives
- •Referring the customer elsewhere
- •Catalogues, price-lists, prospectuses, samples
- •Demonstrations, representatives, showroom visits
- •Closing
- •Quotations
- •Transport and insurance costs
- •Discounts
- •Methods of payment
- •Quoting delivery
- •Fixed terms and negotiable terms
- •Giving an estimate
- •Specimen letters
- •R. G. Electronics ag
- •D&sCharcotS.A.R.L
- •Goods on approval
- •Questions
- •Points to remember
- •Words to remember
- •5 Orders
- •Placing an order
- •Opening
- •Payment
- •Discounts
- •Delivery
- •Methods of delivery
- •Acknowledging an order
- •Advice of despatch
- •Specimen letters and forms
- •Placing an order: covering letter
- •Questions
- •Attn. Mr d. Causio
- •Order form
- •Questions
- •Acknowledgement of order
- •Advice of despatch
- •Placing an order
- •Questions
- •Advice of despatch
- •Questions
- •Advice note
- •Delays in delivery
- •Refusing an order
- •Out of stock
- •Bad reputation
- •Unfavourable terms
- •Size of order
- •Panton Works, Hounslow, Middlesex, tw6 2bq
- •Questions
- •Refusing an order Questions
- •Sp Wholesalers plc
- •Points to remember
- •Words to remember
- •Invoices and statements
- •Invoices
- •International Giro
- •International Money Orders
- •International bankers draft
- •Invoice
- •6.3.2 Invoice
- •Ingenieros Industriales sa
- •6.6.7 Second request
- •Unjustified complaints
- •7.3.6 Closing
- •Specimen letters
- •E. F. Baden ag
- •7.6.2 Credit note
- •8 Credit
- •1 Reputation
- •2 Long-term trading association
- •3 References
- •8.4.2 Refusing credit
- •8.4.3 Negotiating
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •8.8.2 Referee's reply
- •Via di Pietra Papa, 00146 Roma
- •31 Goodge Street, London ec49 4ee
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •International banking
- •New zealand bank
- •Telephone: 448135/6/7/8
- •International crafts ltd.
- •Telephone: 081 834 2179, 081 834 2710 Cable: intercra Telex: 315620 Fax:081-8344431
- •Dock 23, Mainway, Hong Kong Telephone: 385162 Telex: 349512 Fax: 662553 Cable: lebats
- •Points to remember
- •Words to remember
- •10 Agents and agencies
- •Types of agencies
- •Brokers
- •Finding an agent
- •Offering an agency
- •Commission
- •Asking for an agency
- •British crystal Ltd
- •Al Manni Way, Riyadh
- •Directors: m. Allison, b. Locke
- •International Trading Co. Ltd.
- •Points to remember
- •Words to remember
- •11 Transportation and shipping
- •Road, rail, and air
- •Specimen letters
- •Air Waybill
- •Shipping
- •Specimen letters
- •Dock 23, Mainway, Hong Kong
- •Bill of lading
- •Instruction to a forwarding agent
- •South Bank House, Borough Road, London se1 oaa
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •South Bank House, Borough Road, London se1 oaa
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •South Bank House, Borough Road, London se1 oaa
- •Container services
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •Chartering ships
- •Chairman: b. Eltham Directors: d.E.R. Machin. O.M. Crewit Furnace House, Granville Road, Sheffield s2 2rl
- •Vat No: 31 4287160 Telex: 813297 unestg
- •International Containers Ltd. Chairman r.L Nathan acwa Directors t.N. Frost, l.S. Newcombe Buxton House, Mableton Place, London wc1h 9bh
- •Certificate of origin
- •Telephone: 071 742 8315 Telex: 331497 longra g Fax: 071 7423319
- •Points to remember
- •Words to remember
- •12 Insurance
- •Insurance procedures
- •Fire and accident insurance
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Specimen letters
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Marine insurance
- •South Bank House, Borough Road, London se1 oaa
- •Worldwide Insurance Ltd. 15 May 20—
- •Rejection of claim
- •Words to remember
- •13 Electronic correspondence
- •Fax transmission
- •Perfect Office Suppliers Limited Canal Street, Manchester m14 2kq Fax transmission
- •Specimen email message
- •Telegrams and cables
- •Abbreviations
- •Operating the telex
- •Instruction to stockbroker
- •Points to remember
- •Words to remember
- •Reservations
- •Appointments
- •Hospitality
- •Special occasions
- •Points to remember
- •Words to remember
- •15 In company communications
- •Memorandum
- •Visit of a customer
- •Visit of a customer
- •Retirement of Managing Director
- •Memorandum l Franksen plc Prince of Wales Road, Sheffield s9 4ex
- •Redundancies
- •Reports
- •Specimen reports
- •Memorandum
- •Finance
- •Conclusions
- •Agency report
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
Instruction to stockbroker
Here is a telex from a client to his stockbroker asking him to buy shares on his behalf. Note the term at best, i.e. the best price the broker can obtain. Also, that a letter will follow.
881534LMTBD
BUY REPEAT BUY 3000 THREE THOUSAND UNION SHIPPING
AT BEST CONFIRMATION FOLLOWS
DALE PRESTON
3000 UNION SHIPPING + +
13.8.4
Advice of bank credit
Here is a bank advising their customer that money has been paid into his account. Note that TT means telegraphic transfer of money.
901737PNLTA
YOUR A/C CREDITED TT NINE HUNDRED AND EIGHTY
POUNDS STERLING
NATIONAL BANK OF JAPAN
980 POUNDS STERLING + +
13.8.5
Advice of shipment
This telex is from Lee Boatbuilders Ltd. Hong Kong, advising their customer, International Crafts, that their order is being shipped to them.
611531 DM RM В
YOUR ORDER 90103 SHIPPED CLEAN ON BOARD S S ORIENT
SAILING 6 MAY OUR AGENTS FORWARDING DOCUMENTS TO
NORTHERN CITY BANK LETTER OF CONFIRMATION FOLLOWS
LEE BOATBUILDERS
90103 SS ORIENT + +
13.8.6
Shipbroker's advice
Telex from a shipbroker advising an exporter that a vessel is available for a time charter.
901174HMTPL
S TANAKA MARU NOW DOCKED IN HOUSTON AVAILABLE FOR SIX MONTHS VESSEL 5000 FIVE THOUSAND TONS HIRE 4 FOUR POUNDS STERLING PER TON TELEX ACCEPTANCE ALLIANCE SHIPBROKERS LONDON
MONTHS 5000 TONS 4 POUNDS STERLING PER TON + ?
13.8.7
Reply to shipbroker
This is a reply to 13.8.6. The 'Charter Party' is the contract for chartering a vessel. Notice the corrections in the telex.
857811TRLNP
CONFIRM ACCEPTANCE OF CHARTER FOR S S TINXXXXX TANAKA MARU SEND US CHIRXXXXX CHARTER PARTY HERDIS MANUFACTURING SLOUGH + +
13.9
Points to remember
1. The structure and presentation of a faxed letter should be much the same as that of an ordinary letter, but you must state clearly, at the top of the first page, the name of the person you wish to read it.
2. Many offices supply a fax lead sheet' which is fed into the machine as a first page, and which gives the receiver details about who the sender is, which company he/she represents, how many pages he/she is faxing, etc.
3. Both fax and email enable people to receive messages and important information immediately.
4. Companies are increasingly using fax and email in place of telex machines. However, remember that telexes, telegrams, and cables are still commonly used in some countries, especially outside Europe.
13.10
Words to remember
a fax
to fax (someone)
receiver's code
electronic mail
a modem
a mailbox
a visual display unit (VDU)
a telegram
to telegraph
a cable
to cable
a cable message
a telegraphic address
telegraphic transfer
telemessages
a telex
to telex
answerback
collation
14 Miscellaneous correspondence
Reservations; appointments; hospitality; letters of condolence and congratulations.
In this unit we look at some miscellaneous correspondence, much of which a secretary might deal with in a medium to large-size firm.
14.1
Reservations
Dear Sir,
This letter is to confirm our telephone conversation this morning when I arranged for two tickets to be sent to us in the names of P. R. Dell and B. Newsome, our directors, who will be travelling London Heathrow-Rome on flight BA 164 at 10.05 hours, on Wednesday 12 June.
Please send the tickets to us by return, and find a cheque for £210.00 enclosed.
Yours faithfully,
14.1.1
Air travel
Dear Sir,
With reference to my telephone call to you this morning, would you please book a return ticket including couchette in the name of Mr John Miles for London-Paris-Zagreb, leaving on Monday 18 July, and returning Zagreb-Paris-London, on 3 August?
Please could you reserve a seat in a non-smoking compartment?
I would appreciate your sending the tickets as soon as possible and have enclosed a cheque for £188.00.
Yours faithfully,
14.1.2
Train travel
14.1.3
Hotel
Dear Mr Ruggeno,
This letter is to confirm my telex and your answer of today in which you agreed to reserve two separate rooms with shower and bath, from 12 June to 21 June inclusive for Mr P.R. Dell and Mr B. Newsome, who will be attending the Textile Trade Fair in Rome.
Could you make sure that the rooms are situated at the back of the hotel, as the rooms they were given last year, overlooking the mam road, were rather noisy?
I am enclosing a banker's draft for £40.00 as a deposit. Could you please acknowledge receipt?
Yours sincerely,
14.1.4
Conference facilities
Dear Sir,
We are holding our annual conference this year in Nantes and are looking
for a hotel which can offer us accommodation and conference facilities from 15 to 18 November inclusive.
There will be 60 delegates, 15 of whom will be bringing their wives. Therefore, we will need 45 single rooms and 15 double with full board for the three days. Provision should also be made for serving morning coffee and afternoon tea in the conference room.
For the meetings we will need a room that can accommodate 60 to 70 people, with sound equipment, and if possible a stage from where lectures and demonstrations can be given.
We will be bringing our own visual aids with us, so it will not be necessary to provide projectors, boards, or screens.
Please would you send us a list of your tariffs and let us know if you are prepared to allow discounts for a block booking. If you can offer a competitive quotation, and satisfactory accommodation and facilities, you can rely on regular bookings from us in the future.
Yours faithfully,
14.2