Memorandum

F. Lynch & Co. Ltd.

(Head Office), Nesson House, Newell Street, Birmingham B3 3EL

to: Department Managers Date: 10 November 20

From: The Chief Accountant

subject: Checfue Identification

Will all Department Managers remind their sales staff that all cheques must be accompanied by proper identification, i.e. cheque, store, or credit cards.

The store has experienced a number of bad debts over the past few months due to customers paying with bad cheques, and as the Christmas rush will soon be with us, this problem could increase unless sales staff are more careful.

Notices are placed round the store to explain the position to customers, but if staff experience any difficulty with a customer they should call over a manager or supervisor to deal with the matter.

T. Braithwaite

Chief Accountant

15.2.1

Memo to Department Managers

Lynch & Co. want to tighten up security in their department stores.

Questions

1. Who sent the memo, and what does it deal with?

2. What should the staff ask customers to do?

3. How are the staff supported, and what should they do if there are any difficulties?

4. What will make the problem worse?

5. Which words used in the memo correspond to the following: balances that cannot be recovered; because of?

15.2.2

Visit of a customer

Coventry Components are expecting an important visitor to their factory so they circulate this message on their electronic mail computer monitors, see email at 13.2.

Different systems may have a different layout or coding; this message is based on the Telecom Gold System.

Questions

1 What is the memo about?

2 How can employees help?

3 Why is their help so important?

4 Who will escort the visitors?

5 Is any answer expected to this memo?

6 When was the memo sent?

7 Which words in the memo correspond to the following: parts of an engine; a favourable view; the way things work; giving information; very important?

Keyser Shipbrokers Ltd.

123-5 Lowland Street, London EC1 2RH

MEMO

to: All staff Date: 2 November 20—

From: Head Office

Retirement of D.G. Crayford

Managing Director, and appointment

of Mrs Felicity Fawks.

Mr D.G. Crayford will retire on 20 December 20— and be replaced as Managing Director by Mrs Felicity Fawks whose appointment begins as from 2 January 20—.

Mr Crayford has been with the company for 30 years, and has been Managing Director since 1985. The Board, his colleagues, business associates, and staff, I am sure would like to take this opportunity to thank him for his excellent work in organizing and running the company to make it the successful concern it is today. His good-humoured presence will be missed by all those who worked with him, and we offer our best wishes to his successor.

Mr Crayford's leaving will not affect the present policy of the company.

Would all Department Managers please attend a meeting in room 358 on Monday 3 December at 15.30 hours, where they will be introduced to Mrs Fawks?

P.S. Keyser

Chairman

15,2.3

Retirement of Managing Director

15.2.2