
- •Structure and presentation
- •1.1.1 Sender's address
- •Inside (or receiver's) address
- •1 Surname known
- •2 Title known
- •3 Department known
- •4 Company only
- •Style and punctuation of addresses
- •Denmark
- •The body of the letter
- •Complimentary closes
- •Signatures
- •Letterheads
- •2 Board of Directors
- •3 Addresses
- •4 Registered number
- •References
- •Company position
- •Enclosures
- •Layout 3
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •3 Enquiries
- •Methods of enquiry
- •Writing letters of enquiry
- •Opening
- •Asking for catalogues, price-lists, prospectuses
- •Asking for details
- •Asking for samples, patterns, demonstrations
- •Suggesting terms, methods of payment, discounts
- •Asking for goods on approval or on sale or return
- •Asking for an estimate or tender
- •Closing
- •Specimen letters
- •Short enquiries
- •Disc sa
- •Reply to an advertisement
- •Enquiry from a buying agent
- •Enquiry from a retailer to a foreign manufacturer
- •Questions
- •Request for goods on approval
- •Questions
- •Jean Landman
- •Request for an estimate
- •Points to remember
- •Words to remember
- •4 Replies and quotations
- •Replying to letters of enquiry
- •Opening
- •Confirming that you can help
- •'Selling' your product
- •Suggesting alternatives
- •Referring the customer elsewhere
- •Catalogues, price-lists, prospectuses, samples
- •Demonstrations, representatives, showroom visits
- •Closing
- •Quotations
- •Transport and insurance costs
- •Discounts
- •Methods of payment
- •Quoting delivery
- •Fixed terms and negotiable terms
- •Giving an estimate
- •Specimen letters
- •R. G. Electronics ag
- •D&sCharcotS.A.R.L
- •Goods on approval
- •Questions
- •Points to remember
- •Words to remember
- •5 Orders
- •Placing an order
- •Opening
- •Payment
- •Discounts
- •Delivery
- •Methods of delivery
- •Acknowledging an order
- •Advice of despatch
- •Specimen letters and forms
- •Placing an order: covering letter
- •Questions
- •Attn. Mr d. Causio
- •Order form
- •Questions
- •Acknowledgement of order
- •Advice of despatch
- •Placing an order
- •Questions
- •Advice of despatch
- •Questions
- •Advice note
- •Delays in delivery
- •Refusing an order
- •Out of stock
- •Bad reputation
- •Unfavourable terms
- •Size of order
- •Panton Works, Hounslow, Middlesex, tw6 2bq
- •Questions
- •Refusing an order Questions
- •Sp Wholesalers plc
- •Points to remember
- •Words to remember
- •Invoices and statements
- •Invoices
- •International Giro
- •International Money Orders
- •International bankers draft
- •Invoice
- •6.3.2 Invoice
- •Ingenieros Industriales sa
- •6.6.7 Second request
- •Unjustified complaints
- •7.3.6 Closing
- •Specimen letters
- •E. F. Baden ag
- •7.6.2 Credit note
- •8 Credit
- •1 Reputation
- •2 Long-term trading association
- •3 References
- •8.4.2 Refusing credit
- •8.4.3 Negotiating
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •8.8.2 Referee's reply
- •Via di Pietra Papa, 00146 Roma
- •31 Goodge Street, London ec49 4ee
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •International banking
- •New zealand bank
- •Telephone: 448135/6/7/8
- •International crafts ltd.
- •Telephone: 081 834 2179, 081 834 2710 Cable: intercra Telex: 315620 Fax:081-8344431
- •Dock 23, Mainway, Hong Kong Telephone: 385162 Telex: 349512 Fax: 662553 Cable: lebats
- •Points to remember
- •Words to remember
- •10 Agents and agencies
- •Types of agencies
- •Brokers
- •Finding an agent
- •Offering an agency
- •Commission
- •Asking for an agency
- •British crystal Ltd
- •Al Manni Way, Riyadh
- •Directors: m. Allison, b. Locke
- •International Trading Co. Ltd.
- •Points to remember
- •Words to remember
- •11 Transportation and shipping
- •Road, rail, and air
- •Specimen letters
- •Air Waybill
- •Shipping
- •Specimen letters
- •Dock 23, Mainway, Hong Kong
- •Bill of lading
- •Instruction to a forwarding agent
- •South Bank House, Borough Road, London se1 oaa
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •South Bank House, Borough Road, London se1 oaa
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •South Bank House, Borough Road, London se1 oaa
- •Container services
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •Chartering ships
- •Chairman: b. Eltham Directors: d.E.R. Machin. O.M. Crewit Furnace House, Granville Road, Sheffield s2 2rl
- •Vat No: 31 4287160 Telex: 813297 unestg
- •International Containers Ltd. Chairman r.L Nathan acwa Directors t.N. Frost, l.S. Newcombe Buxton House, Mableton Place, London wc1h 9bh
- •Certificate of origin
- •Telephone: 071 742 8315 Telex: 331497 longra g Fax: 071 7423319
- •Points to remember
- •Words to remember
- •12 Insurance
- •Insurance procedures
- •Fire and accident insurance
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Specimen letters
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Marine insurance
- •South Bank House, Borough Road, London se1 oaa
- •Worldwide Insurance Ltd. 15 May 20—
- •Rejection of claim
- •Words to remember
- •13 Electronic correspondence
- •Fax transmission
- •Perfect Office Suppliers Limited Canal Street, Manchester m14 2kq Fax transmission
- •Specimen email message
- •Telegrams and cables
- •Abbreviations
- •Operating the telex
- •Instruction to stockbroker
- •Points to remember
- •Words to remember
- •Reservations
- •Appointments
- •Hospitality
- •Special occasions
- •Points to remember
- •Words to remember
- •15 In company communications
- •Memorandum
- •Visit of a customer
- •Visit of a customer
- •Retirement of Managing Director
- •Memorandum l Franksen plc Prince of Wales Road, Sheffield s9 4ex
- •Redundancies
- •Reports
- •Specimen reports
- •Memorandum
- •Finance
- •Conclusions
- •Agency report
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
Chartering ships
We saw earlier that the Baltic Exchange was the market for chartering ships and that the vessels were hired through shipbrokers. Once a broker is contacted he will find a ship owner who is prepared to hire his vessel on either a Voyage charter' or 'time charter' basis.
Voyage charter charges, i.e. taking freight from port A to B, are calculated on the tonnage value of the cargo. For example, if an exporter ships 500 tons of coal at £1.20 per ton, he will pay £600.00 for the charter.
Time charter charges are calculated on the tonnage of the ship (i.e. the weight of the ship) plus running costs of the vessel, excluding wages. So the larger the ship, the more the charterer pays, regardless of whether he ships 500 tons or 5,000 tons.
There are also mixed charters combining both time and voyage charters. The contract signed by both parties is known as a charter party.
Ships listed on the Baltic Exchange do not run on scheduled routes, and freight rates vary from company to company depending on supply and demand. Correspondence between hirers and brokers, and brokers and owners is done by phone, telex, fax, or cable, with letters confirming the transaction.
11.7
Specimen letters
11.7.1
Enquiry to a container company
Universal Steel Ltd. wants to ship a consignment of steel by container to Hamburg.
UNIVERSAL STEEL Ltl.
Chairman: b. Eltham Directors: d.E.R. Machin. O.M. Crewit Furnace House, Granville Road, Sheffield s2 2rl
Reg No: 6217970 Telephone: 0742 760271
Vat No: 31 4287160 Telex: 813297 unestg
Fax: 0742 610318
International Containers Ltd. 15 March 20—
Buxton House
Mableton Place
London WC1H9BH
Dear Sirs,
We are a large steel company and wish to export a consignment of steel tubing, approximate weight 16 tonnes, and lengths varying from 2 to 5 metres.
The consignment is destined for Dortner Industries, Hamburg. Could you pick up the load, transport it to London from Sheffield, and then deliver it to its destination in Germany by the end of April?
Please let us have details of your sailings and freight charges, and we can promise you regular shipments if you quote a competitive rate.
Yours faithfully,
Thomas Pike
Export Department
International Containers Ltd. Chairman r.L Nathan acwa Directors t.N. Frost, l.S. Newcombe Buxton House, Mableton Place, London wc1h 9bh
Reg No: London 3661515 Telephone: 071 3876815
VAT No 621431792 0713882713
Telex: 4431 79 INCONTG
Fax: 071 387665516
Mr T, Pike 17 March 20—
Export Department
Universal Steel Ltd.
Furnace House
Granville Road
Sheffield S2 2RL
Dear Mr Pike,
Thank you for your enquiry of March 15 which we received today. Enclosed you will find details of our rates, shipping schedules, and documents required for transportation.
The most suitable container for your consignment would be a half-height container which is 20' x 8' x 4' or, in metres, 6.1 x 2.4 x 1.2. This can carry a payload of 18,300 kg. It has a solid removable top, and will protect the metal against all elements.
I would suggest that as the consignment is going to be loaded from lorry to ship, then transferred again, you should use our Combined Transport Bill which will cover the goods from point of acceptance to point of delivery. And if the transaction is on a letter of credit basis, you should advise your bank that this document will be acceptable instead oftheB/L.
Would you fill out the enclosed Export Cargo Shipping Instructions, and the Export Cargo Packing Instructions and hand them to our driver when he calls? .Although we accept door-to-door responsibility, we would advise you to take an all risk insurance policy, and send a copy of this and three copies of the commercial invoice to us.
Your packing should be adequate, and the cargo marked on at least two sides with a shipping mark which includes the destination port, and these marks should correspond with those on your shipping documents.
The SS Europe sails from Tilbury on March 26 and will arrive in Hamburg March 28, which appears to suit your schedule for delivery. Please note, however, that the vessel closes for cargo on March 24.
You will see from our list of tariffs that charges are calculated by cubic metre or cubic kilogram and that we offer substantial rebates for regular shipments.
If you want us to reserve a space on the SS Europe, please complete the enclosed forms and return them to us as soon as possible.
Yours sincerely,
D. Muner
International Containers Ltd.
Enc. (3)
11.7.2
Container company's reply
Questions
1. Which container does Mr Muner recommend?
2. Why is a combined transport bill suggested rather than a bill of lading?
3. Does the exporter need to insure the cargo?
4. When does the SS Europe close for cargo?
5. How are the freight charges estimated?
6. Is there any advantage in the exporter making regular shipments?
7. What sort of liability will the shipping company accept?
8. Which words used in the letter correspond to the following: charges; weather, deal; complete; give; timetable; worked out?
11.7.4