
- •Structure and presentation
- •1.1.1 Sender's address
- •Inside (or receiver's) address
- •1 Surname known
- •2 Title known
- •3 Department known
- •4 Company only
- •Style and punctuation of addresses
- •Denmark
- •The body of the letter
- •Complimentary closes
- •Signatures
- •Letterheads
- •2 Board of Directors
- •3 Addresses
- •4 Registered number
- •References
- •Company position
- •Enclosures
- •Layout 3
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •2 Content and style
- •Too long
- •Too short
- •The right length
- •A warning
- •Order and sequence
- •Unclear sequence
- •Clear sequence
- •Planning your letter
- •Arrand, and latest designs
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Style and language
- •Courtesy
- •Idioms and colloquial language
- •Clarity
- •Abbreviations
- •Figures
- •Prepositions
- •Accuracy
- •Titles, names, and addresses
- •References
- •Enclosures
- •Points to remember
- •Words to remember
- •3 Enquiries
- •Methods of enquiry
- •Writing letters of enquiry
- •Opening
- •Asking for catalogues, price-lists, prospectuses
- •Asking for details
- •Asking for samples, patterns, demonstrations
- •Suggesting terms, methods of payment, discounts
- •Asking for goods on approval or on sale or return
- •Asking for an estimate or tender
- •Closing
- •Specimen letters
- •Short enquiries
- •Disc sa
- •Reply to an advertisement
- •Enquiry from a buying agent
- •Enquiry from a retailer to a foreign manufacturer
- •Questions
- •Request for goods on approval
- •Questions
- •Jean Landman
- •Request for an estimate
- •Points to remember
- •Words to remember
- •4 Replies and quotations
- •Replying to letters of enquiry
- •Opening
- •Confirming that you can help
- •'Selling' your product
- •Suggesting alternatives
- •Referring the customer elsewhere
- •Catalogues, price-lists, prospectuses, samples
- •Demonstrations, representatives, showroom visits
- •Closing
- •Quotations
- •Transport and insurance costs
- •Discounts
- •Methods of payment
- •Quoting delivery
- •Fixed terms and negotiable terms
- •Giving an estimate
- •Specimen letters
- •R. G. Electronics ag
- •D&sCharcotS.A.R.L
- •Goods on approval
- •Questions
- •Points to remember
- •Words to remember
- •5 Orders
- •Placing an order
- •Opening
- •Payment
- •Discounts
- •Delivery
- •Methods of delivery
- •Acknowledging an order
- •Advice of despatch
- •Specimen letters and forms
- •Placing an order: covering letter
- •Questions
- •Attn. Mr d. Causio
- •Order form
- •Questions
- •Acknowledgement of order
- •Advice of despatch
- •Placing an order
- •Questions
- •Advice of despatch
- •Questions
- •Advice note
- •Delays in delivery
- •Refusing an order
- •Out of stock
- •Bad reputation
- •Unfavourable terms
- •Size of order
- •Panton Works, Hounslow, Middlesex, tw6 2bq
- •Questions
- •Refusing an order Questions
- •Sp Wholesalers plc
- •Points to remember
- •Words to remember
- •Invoices and statements
- •Invoices
- •International Giro
- •International Money Orders
- •International bankers draft
- •Invoice
- •6.3.2 Invoice
- •Ingenieros Industriales sa
- •6.6.7 Second request
- •Unjustified complaints
- •7.3.6 Closing
- •Specimen letters
- •E. F. Baden ag
- •7.6.2 Credit note
- •8 Credit
- •1 Reputation
- •2 Long-term trading association
- •3 References
- •8.4.2 Refusing credit
- •8.4.3 Negotiating
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •8.8.2 Referee's reply
- •Via di Pietra Papa, 00146 Roma
- •31 Goodge Street, London ec49 4ee
- •21 Mead Road, Swansea, Glamorgan 3st1dr
- •International banking
- •New zealand bank
- •Telephone: 448135/6/7/8
- •International crafts ltd.
- •Telephone: 081 834 2179, 081 834 2710 Cable: intercra Telex: 315620 Fax:081-8344431
- •Dock 23, Mainway, Hong Kong Telephone: 385162 Telex: 349512 Fax: 662553 Cable: lebats
- •Points to remember
- •Words to remember
- •10 Agents and agencies
- •Types of agencies
- •Brokers
- •Finding an agent
- •Offering an agency
- •Commission
- •Asking for an agency
- •British crystal Ltd
- •Al Manni Way, Riyadh
- •Directors: m. Allison, b. Locke
- •International Trading Co. Ltd.
- •Points to remember
- •Words to remember
- •11 Transportation and shipping
- •Road, rail, and air
- •Specimen letters
- •Air Waybill
- •Shipping
- •Specimen letters
- •Dock 23, Mainway, Hong Kong
- •Bill of lading
- •Instruction to a forwarding agent
- •South Bank House, Borough Road, London se1 oaa
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •South Bank House, Borough Road, London se1 oaa
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •President: j.R, Mason d.F.A. Directors: p. Hartley Snr., a. Hartley Jnr
- •618 West and Vine Street, Chicago, Illinois Telephone: 216818532 Telex: 677312 Fax: 216 349076
- •South Bank House, Borough Road, London se1 oaa
- •Container services
- •International Shippers Ltd.
- •City House, City Road, London ec2 1 pc
- •Chartering ships
- •Chairman: b. Eltham Directors: d.E.R. Machin. O.M. Crewit Furnace House, Granville Road, Sheffield s2 2rl
- •Vat No: 31 4287160 Telex: 813297 unestg
- •International Containers Ltd. Chairman r.L Nathan acwa Directors t.N. Frost, l.S. Newcombe Buxton House, Mableton Place, London wc1h 9bh
- •Certificate of origin
- •Telephone: 071 742 8315 Telex: 331497 longra g Fax: 071 7423319
- •Points to remember
- •Words to remember
- •12 Insurance
- •Insurance procedures
- •Fire and accident insurance
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Specimen letters
- •Head Office, Bruce House, Bruce Street, Aberdeen ab9 1fr
- •Marine insurance
- •South Bank House, Borough Road, London se1 oaa
- •Worldwide Insurance Ltd. 15 May 20—
- •Rejection of claim
- •Words to remember
- •13 Electronic correspondence
- •Fax transmission
- •Perfect Office Suppliers Limited Canal Street, Manchester m14 2kq Fax transmission
- •Specimen email message
- •Telegrams and cables
- •Abbreviations
- •Operating the telex
- •Instruction to stockbroker
- •Points to remember
- •Words to remember
- •Reservations
- •Appointments
- •Hospitality
- •Special occasions
- •Points to remember
- •Words to remember
- •15 In company communications
- •Memorandum
- •Visit of a customer
- •Visit of a customer
- •Retirement of Managing Director
- •Memorandum l Franksen plc Prince of Wales Road, Sheffield s9 4ex
- •Redundancies
- •Reports
- •Specimen reports
- •Memorandum
- •Finance
- •Conclusions
- •Agency report
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
- •Advertisements
- •Applying for a position
- •Curriculum vitae
- •Furstenweg 110
- •Specimen letters
- •Questions
- •Invitation for an interview
- •International Computing Services pic
- •Making a decision
- •Openings
- •Accepting a position
- •International Computing Services pic
- •Points to remember
- •Words to remember
21 Mead Road, Swansea, Glamorgan 3st1dr
Telephone: Swansea 58441 VAT No. 215226130
Telex: 881821
The Manager 10th August 20—
Welsh Co-operative Bank
Seaway House
Glendower Road
Swansea
Glamorgan 8RN 1TA
Dear Mr Collis,
Thank you for your letter of-8th August. Please allow me to apologize for my oversight in not realizing I had a debit balance on my current account.
The reason I did not realize I had overdrawn my account was because I had received a post-dated cheque for £300.00 from a customer which had not been cleared. However, to avoid a repetition I have transferred £500.00 from my deposit account and this should ensure against overdrawing in future.
Thank you for allowing the credit transfer to Homemakers to go through despite the debit balance it created.
Yours sincerely,
R. Hughes
9.3,3
Reply to advice of an overdrawn account
Mr Hughes is aware that the credit transfer could have been stopped, which would have been embarrassing to him, especially as he had arranged monthly settlements with Homemakers only recently (see 8.5.1 and 8.5.2) and there had earlier been a problem over a credit transfer (see 6.6.5 and 6.6.6).
Questions
1. Why had Mr Hughes overdrawn his account?
2. How does he make sure it won't happen again?
3. What does 'oversight' mean?
4. Why hadn't the £300.00 cheque been cleared?
9.3.4
Request for an overdraft or loan
In this letter Mr Cliff of Homemakers Ltd. wants to obtain either an overdraft or loan to expand his furniture factory. He asks for an appointment to discuss the matter, and explains why he needs the money.
Questions
1. What new line does Mr Cliff want to put on the market?
2. Why does he need the loan or overdraft?
3. Why is he sure he can repay the loan?
4. What evidence does he offer to show his company is in a healthy state?
5. What security is he offering?
6. What is a balance sheet?
7. Which words in the letter correspond to the following: talk about; enlarge; put together; gone further; meet (orders); assess; checked (by an accountant)?
HOMEMAKERS Ltd.
54-59 Riverside, Cardiff CFI 1JW
Registered No. С135162
Telephone: (0222) 49721
Telex: 38217
18 September 20—
The Manager
Barnley's Bank Ltd.
Queens Building
Cathays Park
Cardiff CF1 9UJ
Dear Mr Evans,
I would like to make an appointment to see you to discuss either a loan or overdraft to enable me to expand my business.
Over the past year I have been testing the market with a new line -furniture assembly kits - and have found that demand for these kits, both here and overseas, has exceeded my expectations. In the past six months alone I have had over £60,000 worth of orders, half of which I could not fulfil because of my limited resources,
I will need a loan for about £8,000 to buy additional equipment and raw materials. I can offer £2,000 in IBM ordinary shares, and £3,000 in local government bonds as part security for the loan, which I estimate will take me about nine months to repay.
I enclose an audited copy of the company's current balance sheet, which I imagine you will wish to inspect, and I look forward to hearing from you.
Yours sincerely,
R. Cliff
Encl.
BARNLEY'S BANK Ltd
Chairman: B. Davenport F.i.D. Directors: B.R. LewinV.C.. D.F.C..C.I.S. A.L BrodwinA.I.C.A. N.CHARDIS
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Telephone: (02221 825316 Telex: 841132 Fax:(0222)613625 Reg. No: Cardiff 3516614
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Head Office: Queens Building Cathays Park Cardiff CF1 9UJ
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Mr. R. Cliff Date: 27 September 20—
Homemakers Ltd.
54-59 Riverside
Cardiff CF1 1JW
Dear Mr. Cliff,
With reference to our meeting on 23 September, I am pleased to tell you that the credit for £8,000, which you requested has been approved.
I know we discussed an overdraft, but I think it would be better if the credit were given in the form of a loan at the current rate of interest which is 15 per cent, and which will be calculated on half-yearly balances.
The loan must be repaid by June 20— and we will hold the £2,000 IBM ordinary shares and £3,000 local government bonds you pledged as security, We agreed that the other £3,000 was to be guaranteed by Mr. Y. Morgan, your business associate, and I would appreciate it if you could ask him to sign the enclosed guarantor's form, and if you would sign the attached agreement.
The money will be credited to your current account and available from September 30 subject to your returning both forms by that time.
I wish you luck With the expansion of your business and look forward to hearing from you.
Yours sincerely,
I. Evans
Manager
Encls.
9.3.5
Grant of a loan
The bank manager has now seen Mr Cliff and checked his accounts to make sure that the business has been doing as well as the owner said. He has considered the matter of the overdraft or loan, and is now replying.
Questions
1. Is the bank manager going to give Mr Cliff an overdraft?
2. If he is not giving him an overdraft what has he suggested?
3. What does the bank manager propose to do as there is not sufficient security to cover the credit?
4. Who is Mr Y. Morgan?
5. How is the interest on the credit to be charged?
6. When will the credit be available from?
7. Which account will the loan be paid into?
8. Which words used in the letter correspond to the following: paid back; promised; someone known in business; contract?
9.3.6
Refusal of an overdraft
Mr Ellison's company owns a chain of petrol stations and garages. He is also a customer of Barnley's Bank and has also asked for an overdraft, but in his case the bank is not willing to lend him the money.
Questions
1. What two things have influenced the bank manager's decision not to allow a credit in this case?
2. Why did Mr Ellison want the credit?
3. Was the bank manager sympathetic?
4. Did he offer an alternative, which might help Mr Ellison raise the money?
BARNLEY'S BANK Ltd
Chairman: B. Davenport F.I.D. Directors:B.R.Lewin V.C.D.F.C..C.I.S. A.L. BrodwinA.I.C.A. N. CHARDIS
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Telephone: (0222) 825316 Telex: 841132 Fax:(0222)613625 Reg. No: Cardiff 3516614
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Head office Queens Building Cathays Park Cardiff CF! 9UJ |
Mr P. Ellison Date: 19 November 20—
Ellison & Co. Ltd.
Bridgend Road
Bridgend IF31 3DF
Dear Mr Ellison,
I am sorry to inform you that we will not be able to offer the credit you asked for in your letter of 14 November.
You have had an overdraft in the past year, which partly influenced our decision, but there is also a credit squeeze at present, which has particularly affected loans to the service sector of the economy. I sympathize with you when you say that you have been offered a rare opportunity to expand your business if you can secure the £ 15,000 additional capital. With regard to this, may I suggest that if there are no other possibilities for you to raise the money, perhaps you could approach a Finance Corporation who might be willing to help.
I am sorry that we have to disappoint you in this matter, and hope that we may be of more help in the future.
Yours sincerely,
I. Evans Manager
9.4