19. Fill in the missing words in the dialogues below. Choose from the following:
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a. Pleased to meet you. I'm Mike Bell, Captain on “Sea Star”. b. Thank you. I hope to see you again sometime. c. Sylvia, I'd like to introduce you to Lee Yau from our Hong Kong office. d. Yes, see you on Thursday. Bye. |
e. Good morning, Ms Estell. f. Hallo John. How are you? g. Nice to meet you. I'm Davinia Woods-Bames. Please call me Di. h. Petula Hirsh? i. It's been nice meeting you. j. Tony! It's lovely to be back again. |
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20. Telephone and email politeness competition game.Work together to change all the sentences to a more suitable level of politeness.
-I can’t hear you
-Hold on
-We were cut off.
-Say again.
-I got your email yesterday
-Write back soon
-Phone me back
-Say “Hi” to your family from me
-Any more questions, just ask
-I have to go
-This is going to have to be really quick
-Here’s the file
-This is about the meeting next week
-I can’t
-He’s not here
-Forward this to Mr Jones
-You okay to talk?
21. On the Phone. Make up your own telephone conversations with the help of given situations. Use the new phrases you have learnt.
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Caller 1 You are Mr. Blinknott. Call Mrs. Green (the eye specialist). You are having problems with your eyes. Make an appointment to see her. Tuesday, Thursday or Friday are alright for you. Write down the time and place of the appointment. |
Answer 1 You are Mrs. Green, an eye specialist. Someone rings you to make an appointment. Monday morning, Wednesday afternoon, Thursday 11am and 4 pm, or Friday 10 am are available at the Clinic, Oak Lane. Write down the caller’s name and phone number, and the time of the appointment. |
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Caller 3 You phone a shop to find the price of these things. Write down the price. Super CD cassette player – Sky jacket – Holiday in China – ACE tennis racket. |
Holiday in China $ 1342.00 ACE tennis racket $ 55.70 Your shop no longer sells clothes. |
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Caller 4 Your name is Miller. You want to buy two tickets to the theatre. You only like musicals. Find out: -what is on? -the price of tickets? -if tickets are available? -what time it starts? Choose a day and a price and buy two tickets with your Eurobank credit card MSF0205689 |
Answer 4 You are the ticket office at Her Majesty’s Theatre. Performances 7.45 pm All this week “A Bad way to Die”(murder story) All next week “Daisy, Daisy” (musical) Tickets $ 4*; $ 7.50*; $ 9.00
* Sold out Thursday, Friday, Saturday. Eurobank sales accepted. |
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Answer 5 You are Patricia’s flat-mate. Patricia is out. Take a message (make sure you get the caller’s name and number). |
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Caller 6 You want to travel from London to Brussels. Phone British Rail to find a train that arrives in time to get to your important meeting at 2:30pm on Saturday.
Find out the price of the ticket. |
Answer 6 You are at the British Rail Information Office. This is the International timetable. Trains: Depart London Arrive Brussels 09.12 12.52 09.40 13.20 *10.12 13.52 10.40 14.20 *Not Saturdays or Sundays. $120 single $ 155 return |