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3. Letter of complaint

Dear Sir / Madam,

I am writing in connection with the weekend I recently spent at your hotel. I have to say that I was very disappointed ............................................................

.............................................................................................................................

I am sure you will understand that I was very dissatisfied, and did not enjoy my weekend at all. I would like a full refund as soon as possible.

Yours faithfully,

John Dark

John Dark

4. Fax Message

To: Sally Jones

Fax No:

From:

Fax: +44 (0) 1711234567

Date:

Re:

Pages (including this one): 1

Message

This is to let you know about the arrangements for my trip to Australian next week. I'm taking flight BA135T ........................................................................

.............................................................................................................................

Could you ….......................................................................................................

.............................................................................................................................

5. Cv / resume

Curriculum Vitae

Personal details Name:

Age:

Date of birth:

Marital status:

Address:

Tel:

Position applied for:

Education

20__ to 20__

20__ to 20__

Work experience

20__ to present Company:

Post:

Responsibilities:

Other information ______(e.g. clean driving licence)________

References

Current salary

6. Letter of inquiry

Dear Sir or Madam,

We are a software company based in London and are currently developing a Windows-based scientific graphics package for use in universities and research laboratories. We are interested in protecting the programs we sell from unauthorized copying and duplication.

Could you please send us more technical information about ... and price list.

We look forward to hearing from you.

Yours faithfully,

Anne Newson

Anne Newson

Project Director

7. Answer to the Letter of Invitation

Dear Mr. Miller,

I received your kind invitation to the reception. Unfortunately, owing to other commitments, I will be unable to attend ...

8. Letter of Complaint

Dear Sirs,

I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which I placed earlier this week ...

9. Answer to inquiry letter

Dear Madam,

I am writing on behalf of “World Travel” in response to your request for information on holidaying in the Caribbean.

A two-week package to the peaceful island of St. Kitts is being offered by our agency for only £3,000. This island will satisfy all your requirements, as it is quiet and has little tourism.

In addition, transport is available should you wish to explore other islands in the Caribbean. All travel plans can be arranged through our office.

Please contact our agency immediately should you require more information.

Yours faithfully,

Jane Douglas

Jane Douglas

10. Letter of congratulation

Dear Mr. Brown,

I have just read about your promotion to sales manager. Let me offer you my warmest congratulations. .................................................................

.......................................................................................................................

Yours sincerely,

F.Popov

F.Popov