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Файл:Business course in english for the linguistic department. Учебное пособие
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X.Businessdialogues
Black: Yes, you are quite right. I’ll do my best to avoid delays in future. Your deliveries will be given the close attention.
We’ll compensate our fault.
Sedov: This sounds encouraging. But there is another difficulty. Unfortunately, we have more breakages than we should like
to have. The cases are securely nailed, so your Packing Department seems to be responsible for inadequate packing of the goods
inside.
Black: It’s out of my business. Have you taken this up with
the transport people? I know that they are quite often careless
while loading or unloading. Was our expert present at the moment
of nailing the boxes?
Sedov: Yes, he was. Here is a copy of the Packing Certificate
with his personal stamp and signature.
Black: I am sorry, that you have had these problems. I’ll go
into the document by myself and clarify the matter.
Sedov: Good. Thank you for your understanding and cooperation.
Black: Don’t mention it. Your company, Mr Sedov, is a reputable partner and we appreciate our cooperation. If you have
any problems, apply to me at once. I beg your pardon for the inconveniences caused.
Sedov: Can I consider the matter settled?
Black: Yes, you can. I get down to your business just now.
Please, be available within an hour. I’ll make you a call.
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BusinessCorrespondenceinEnglish
Dialogue 17
1. Read and translate the dialogue.
Claim
Mr Brown receives Lavrov from Rossimport to discuss the
Buyer’s complaint about a delay in delivery
Brown: Good morning! Was your trip good? Weather in
London is very cold. It is much warmer in Moscow, isn’t it?
Lavrov: My trip was good enough and I like cold weather.
Brown: Really? Why?
Lavrov: May be, because I was born in winter, in January.
Brown: So was I. May be, this will help us to come to the
agreement.
Lavrov: May be, and now let’s get down to business.
Brown: We have looked into your complaint and in our opi-
nion it isn’t justified.
Lavrov: I’m afraid we can’t agree with you here. I think I
should refer you to the delivery Clause of our Contract. It says that
the delivery is to be made not later than the end of September.
Brown: As a matter of fact, we passed the goods on to our
forwarding agents at the works on 20
th
October. I’ve brought a receipt with me signed by the agents to confirm my words. Will you
have a look at it?
Lavrov: I want to draw your attention to such a thing. According to the Contract it is the Date of the Bill of Lading which is
considered to be the date of delivery – the date is 25
th
, September.
If this is taken into account we are entitled to claim compensation
for a month’s overtime.
Brown: What amount of compensation are you thinking of?
Lavrov: We have calculated it on the basis of the provisions
stipulated in the Contract.
Brown: Can I look through your calculations to get a better
idea of the figures?
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X.Businessdialogues
Lavrov: Here you are. They show the exact sum of the
agreed and liquidated damages.
Brown: That’s the matter. I think I should like some time to
go into all this. What is about our meeting on Thursday?
Lavrov: Why not? But we’d appreciate it if you could speed
up the decision of the matter.
Brown: Of course, I am sure it won’t take us long. What are
you doing in the evening?
Lavrov: I am going to prepare for the report.
Brown: You mean the meeting devoted to the business rela-
tions between England and Russia?
Lavrov: Yes, just this. The report is one of the reasons for my
future business trip to London again.
Brown: Is Russia going to continue her partnership with
England?
Lavrov: Yes, of course. We should like even to expand it.
Brown: It is good. I have always wanted to work with the
Russian companies. Have you been in the trade business for a
long time?
Lavrov: All my life. Good-bye, Mr Brown.
Brown: I could guess it. Good-bye, Mr Lavrov.
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BusinessCorrespondenceinEnglish
Task
1. Make up the dialogues on the basis of the following as-
signments:
1. Black&Co. are going to buy some metals from Russia.
Meet Mr Blake at your office and discuss terms of payment and
delivery with him. After the talks invite him to the Arbat Restauarant.
2. Your company requires some furniture. You have come to
London to place an order for it with one of the firms. Visit Mr
Brown, a representative of this company and discuss with him the
price for the latest model of office furniture.
3. You have received an enquiry for your goods from
Smith&Co. They require the goods in August. Phone the company
and say that you cannot deliver the goods at the time they require.
Ask if they could take part deliveries and offer them your terms of
shipment and possible date.
4. Receive Mr Brown at your office. Ask him if he enjoyed his
flight to Moscow and how long it took him to get here. Speak with
him about the model of pumps he is interested in. Especially stress
its high performance, design and easiness in operation. Offer your
terms of payment and delivery.
5. Receive Mr Fitz and ask him about his impressions of
Moscow. Mr Fitz is interested in your chemical equipment. Ask
him what model suits him best of all and on what terms he would
like to buy the goods.
6. Meet Mr Smith, the manager of one of the foreign companies and ask him about the quality of the goods he is going to sell.
Clarify the dates and the terms of delivery Agree to give him a
discount and put him the term which on it is possible.
284
X.Businessdialogues
7. Phone Mr Camp. Tell him that you have studied their catalogues and quotation. The quality of their television equipment
meets your requirements and you would like to meet him to discuss prices, terms of payment and delivery. Make an appointment
with Mr Camp.
8. You have received an enquiry for press machines from
Smith&Co. Ltd. Meet Mr Rod, a representative of the company,
and discuss all the particulars concerning the tests of the machine
tools which are to be carried out at a plant situated near Moscow.
9. Have an interview with three candidates for the position
of the product manager and justify your choice.
10. Meet Mr Green at your office and discuss with him the matter of spare parts and guarantee period for the machine tools. Bring
up the matter of training the specialists at his plant in London.
11. Meet Mr Still and explain your concern about the delay in
delivery of the first consignment of the goods. Remind him about
numerous complaints from the clients who found faults with the
packing.
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BusinessCorrespondenceinEnglish
XI. Vocabulary-Dictations
1. face value (at) - номинальная цена
2. initial price – начальная цена
3. flexible price – гибкая цена
4. a discount price – цена со скидкой
5. a bid price -цена покупателя
6. at the retail price – по розничной цене
7. reasonable – обоснованная
8. acceptable – приемлемая
9. attractive – привлекательная
10. stable – стабильная
11. actual – фактическая
12. a wholesale price – оптовая цена
13. to quote – назначать
14. to increase – увеличивать
15. to decrease, to reduce – снижать
16. to revise – пересматривать
17. to adjust –
18. to foist a price – навязывать
19. to conform – согласовывать
20. to buy at a bargain – купить по дешевке
21. to sell at best – продавать по выгодной цене
22. to provide against the price increase – принимать меры про-
тив повышения цен
23. price-list – прейскурант
24. to negotiate a price – договариваться о цене
25. bust – разорение, банкротство
26. expenses – издержки
27. to stipulate for the price – договариваться о цене
28. to freeze – заморозить цены
29. to inflict a penalty – налагать штраф
30. charge off – вычет
корректировать
Dictation №1
286
XI.VocabularyDictations
31. to start from scratch – начать с нуля
32. profit margins – норма прибыли
33. annual income – годовой доход
34. in regard to – по отношению
35. the price is firm for the duration of the contract – цена остается
неизменной на протяжении всего действия контракта
Dictation №2
1. a machine tool – станок
2. to handle – управлять
4. reliable in operation – надежные в работе
5. trouble-free operation – бесперебойная работа
6. to install, to erect – устанавливать
7. to produce the equipment – выпускать/производить обо-
рудование
8. to turn out – выпускать
9. to correct, to eliminate – исправлять, устранять
10. defects, faults – неисправности
11. to adjust – налаживать
12. assembly shops – сборочные цеха
13. spare parts – запчасти
14. to stand idle because of a breakage – простаивать из-за
поломки
15. capacity – мощность
16. to find faults with smb/smth – придираться
к к-л; искать
дефекты в ч-л
17. to develop modifications – вносить изменения
18. to be in surplus – быть в избытке
19. to be in short supply – не хватать
20. to be available, to have smth in stock – иметься в наличии
21. it is designed on the most modern lines – в его конструкции
учтены самые современные тенденции
22. to make a prompt, immediate delivery - сделать срочную
поставку
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BusinessCorrespondenceinEnglish
23. to split a delivery into - делить поставку на
24. cash on delivery – оплата по доставке
25. to meet the deadline – укладываться в срок
26. to be heavy with orders – быть перегруженным заказами
27. to be in great demand – пользоваться спросом
28. assembly – сборка
29. device – изобретение
30. shipping facilities – транспортные средства
31. demurrage of the steamer – простой теплохода
32. warehouse – склад
33. peak performance – максимальная производительность
34. to be up to standards – соответствовать стандартам
35. to meet the requirements – отвечать требованиям
Dictation №3
1. to look into the matter – рассматривать вопрос
2. to refer to smb’s account – отнести на ч-л счет
3. let’s get down to business – давайте приступим к работе
4. to let smb down – подводить к-л
5. to make a concession – делать уступку
6. to take into account – принимать во внимание
7. to take into consideration – принимать во внимание
8. to make calculations – делать расчеты
9. at smb’s expense – за ч-л счет
10. to suffer looses – нести убытки
11. to do one’s duty – исполнять ч-л обязанности
12. to submit – представить на рассмотрение
13. to make a discount at the rate of – сделать скидку в размере
14. to qualify for a discount – иметь право на скидку
15. excess – избыток
16. bonus – премия
17. fringe benefit – дополнительные к зарплате льготы
18. point at issue – предмет рассмотрения
19. hence, consequently – следовательно
20. incentive – стимул
21. in terms of – с точки зрения
288
XI.VocabularyDictations
22. bid – предложение цены
23. on loan – в кредит
24. to make a payment – произвести оплату
25. default of payment – неуплата
26. by a Letter of Credit – аккредитивом
27. irrevocable L/С – безотзывный аккредитив
28. revocable L/C – отзывный аккредитив
29. payment for collection – оплата по инкассо
30. payment in advance – аванс
31. in cash – наличными
32. invoice – счет-фактура
33. outstanding receipt – неоплаченная квитанция, счет, чек
34. to settle the invoice – оплатить счет
35. total value of the contract – полная цена контракта
Dictation № 4
1. to make a transaction – заключить сделку
2. profitable transaction – выгодная сделка
3. a draft contract – проект договора
4. to agree to a compromise – идти на компромисc
5. to make an enquiry for – сделать запрос на
6. to make an order for – сделать заказ на
7. a trial order – пробный заказ
8. to place an order with – разместить заказ на
9. to be heavy with orders – быть перегруженным заказами
10. to make an offer for – сделать предложение на
11. firm offer – твердое предложение
12. fair offer – подходящее предложение
13. profitable offer – выгодное
предложение
14. the supply exceeds the demand – предложение превышает
спрос
15. a competitive supply – предложение со стороны конкурен-
тов
16. to trade, to deal in – торговать
17. to buy – покупать
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BusinessCorrespondenceinEnglish
18. to sell – продавать
19. to raise up the matter of the purchase – поднимать вопрос о
покупке
20. hire purchase – покупка в рассрочку
21. goods – товары
22. durable goods – товары длительного пользования
23. end-of-season sale – сезонная распродажа
24. fast-moving goods – ходовой товар
25. to face the tough competition – столкнуться с сильной
конкуренцией
26. to compensate smth – компенсировать ч-л
27. to pursue austerity – проводить режим строжайшей эко-
номии
28. to intend – намереваться
29. to enclose smth with smth – прикладывать ч-л
к ч-л
30. to go along – сопутствовать
31. in smb’s favour – в ч-л пользу
32. on behalf of smb – от имени к-л
33. on regular basis – на регулярной основе
34. outlook – перспектива
35. to relate to – иметь отношение
Dictation №5
1. to receive the representatives – принимать представителей
2. a conference hall – переговорная
3. to hold a meeting – проводить собрание
4. to make an appointment for – назначить встречу на
5. to call a news conference – созвать пресс-конференцию
6. stage fright – страх перед публикой
7. in attendance of smb – в присутствии к-л
8. news cut – последние известия
9. snap – непродуманный
10. lay – непрофессиональный
11. a tip – совет
12. prediction – предсказание, прогноз
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