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I. Answer the following questions:

1. What is the difference between a market orientated and product orientated business?

2. What is the purpose of market research?

3. What are the stages of market research?

4. What sources of information are available to someone undertaking desk research?

5. What are field research and desk research?

6. A shopping center wants to find out how many shoppers visit the center. How could it gather this information?

7. What differences are there between a postal survey and personal interviews in surveys?

8. A business wants to take a random sample of people in the Perm area. How could it do so?

9. A chocolate manufacturer wants to find out if a new bar of chocolate is going to sell well. How could it find this out without having to go to the expense of launching the product nationally?

II. Match the terms with the definitions:

1. Research involving asking questions of people or organizations.

A. desk research

2. Information which already exists, such as accounts and sales records, government statistics, newspaper articles or reports from advertising agencies.

B. field research

3. Small group out of a total population which is elected to take part in a survey.

C. survey

4. Finding out information from secondary data.

D. secondary data

5. The process of collecting primary data.

E. Sample

6. A person who or an organization which answers questions in a survey.

F. market oriented business

7. A business which develops products which have been researched and designed to meet the needs of consumers.

G. questionnaire

8. A list of questions to be answered by respondents, designed to give information about consumers’ tastes.

H. market research

9. Business which develops products with little or no market research and which it hopes will prove successful in the market.

I. respondent

10. The process of gaining information about customers, competitors and market trends through collecting primary and secondary data.

J. product oriented business

III. Fill in the gaps with the following words: characteristics, acceptance, market segment, analysis, carry out, techniques, products, surveys, observation, research, panels, questionnaires, desk:

Market research is the systematic and objective classification, collection, _______ and reporting of information about a particular marketing problem. Market research uses a variety of ______ such as in-depth interviews and group _____ which can be used primarily for motivational _____; in addition, field studies can be undertaken using ______ and interviews, and _____ research of records and data, these being used primarily for marketing intelligence. Finally, techniques such as consumer _____, market experiments and _____ may be used to gain information about existing ____. Businesses _____ market research to enable them to identify market tends; to find out about market _____; to forecast market potential; to analyze market share; to find a _____ ______; to test consumer _____ of new and existing products.

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