- •Contents
- •Introduction………………………………………………………………….……..4
- •Предисловие
- •I. Переведите на русский язык следующие словосочетания.
- •II. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •III. Переведите на русский язык.
- •I remain,
- •Прочтите и переведите текст.
- •Переведите на русский язык следующие слова и словосочетания.
- •Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •Unit fhree statement of sea protest Text
- •In the port of Murmansk, Russian Federation.
- •I. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •II. Переведите на русский язык.
- •Re: «Mikhaylo Lomonosov» in Aalesund 21.08.2000
- •Re: Shortages on discharging in Turkish ports
- •Найдите в тексте английские эквиваленты следующих русских слов и словосочетаний.
- •Вставьте, где требуется, предлоги и переведите предложения на русский язык.
- •Claims and complaints
- •Vocabulary notes
- •Letter of Complaint No. 1
- •Letter No. 2. Complaint of late .Delivery of goods
- •Letter No. 3. Complaint of late delivery
- •Letter No. 5. Complaint about delay
- •Letter No. 6. Complaint of repeated delays in delivery
- •Letter No. 7. Delivery of wrong goods
- •Letter No. 8. Delivery of wrong goods
- •Letter No. 9. Short - delivery of the goods
- •Letter No. 10. Claim in connection with short-delivery of the goods
- •Letter No. 11. A complaint that not enough goods were despatched
- •Letter No. 12. Claim made in connection with inferior quality of the goods
- •Letter No. 13. Claim made in connection with the substandard goods delivered to the Buyers
- •Letter No. 14. Complaint of damage
- •Letter No. 15. Complaint about bad packing
- •1. Read and translate into Russian the following expressions:
- •2. Read and translate the following nouns. Say from what verbs they are formed:
- •3. Match the words in "a" with their definitions in "b":
- •5. Replace the underlined words in the sentences with the words given below:
- •6. Choose the correct word from those given in brackets:
- •8. Compare two lists of expressions normally used in complaints. Match the formal language of business English in the first list with their unofficial equivalents in the second list
- •12. Use «Perhaps» and «We assume that» to make a polite suggestion for these:
- •13. Notice how this sentence expresses urgent and immediate demands:
- •14. Notice the use of the words «concerning» and «regarding»:
- •16. Read some extracts from the letters of complaint. Fill the gaps, with the verbs in brackets in the Past Simple Tense or the Present Perfect Tense.
- •Istituto di medicina
- •Viale Bracci
- •18. Fill the gaps in this letter with articles and possessive pronouns where necessary:
- •19. Complete the following letter of complaint with the correct prepositions where necessary:
- •20. Translate into English:
- •21. Составьте следующие деловые письма:
- •U n iт three letters of adjustment
- •Vocabulary notes
- •Reply to letter No. 1 on page 6.
- •Reply to letter No, 2 on page 7.
- •3. Reply to letter-No..5 on page 10.
- •Reply to letter No. 6 on page 10.
- •Reply to letter No. 7 on page 11.
- •Reply to letter No. 8 on page 11.
- •Reply to letter No. 10 on page 13.
- •7. Reply to letter No. 11 on page 13.
- •8. Reply to letter No. 12 on page 14.
- •9. Reply to letter No. 14 on page 15.
- •Via di Pietra Papa, 00146 Roma
- •10. Reply to letter No. 15 on page 16.
- •1. Make nouns with the following suffixes and translate them into Russian:
- •2. Form verbs according to the model.
- •3. Form adverbs from the following adjectives and translate them into Russian:
- •4. Put the adverbs in the brackets in the correct position in each sentence.
- •5. Make negative words by adding prefixes un-, dis-, in-, non-.
- •6. Read and translate the following nouns. Say from what verbs they are formed.
- •7. Fill the gaps in these sentences with a word built from the word given in the brackets.
- •8. Decide which spellings are correct and cross out incorrect ones.
- •10. Read.And notice how these sentences express regret:
- •11. Read and notice how you inform a customer about alternative arrangements:
- •12. Explanations. Notice the use of the verb cause here:
- •13. Read and notice how apologies are made:
- •14. Read and notice how you assure customers that similar mistakes will not happen in future:
- •15. Read and notice how you express a mixture of hope and expectation:
- •16. Read and translate into Russian the following word-combinations
- •18. Give English equivalents for the following:
- •19. Match the words on the left with their definitions on the right
- •20. Fill the gaps in these sentences with a suitable prepositional phrase. The first one is done for you as an example.
- •21. Fill the gaps in these sentences with the right prepositions, as in this example;
- •22. Insert the correct phrases in the appropriate spaces below, beyond our control, in advance, to your satisfaction, up-to-date, within a few days.
- •23. Insert the correct words in the appropriate spaces in the passage below
- •24. Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.
- •25. Write a letter of adjustment in reply to the letter of complaint using the following words and phrases:
- •26. Translate into English the following sentences:
- •27. Translate into English the following letters:
- •28. Read through the following situations and do the assignment.
- •Part III brokerage read and translate dialogues:
- •Слова и выражения
- •Specimens of telexes in connection with the chartering of vessels
- •Слова и выражения
- •Слова и выражения
- •Слова и выражения
- •Extract from the transport insurance rules of ingosstrakh
- •General stipulations
- •Слова и выражения
- •Supplement №1 вступительные фразы
- •Supplement №2 Наиболее употребительные сокращения, используемые в деловом письме
- •Список использованной литературы.
- •98309 Г. Керчь, Орджоникидзе, 82.
21. Fill the gaps in these sentences with the right prepositions, as in this example;
We must give priority to export orders.
There is a lack.....information.....that company.
We still have 200 boxes.....order.....you.
The consignment consists.....four large crates.....all.
Max was left.....charge.....the department for too long.
He signed the documents.....behalf.....his company.
.....reference.....your order, we apologize for the delay.
We always insist.....payment.....advance.
22. Insert the correct phrases in the appropriate spaces below, beyond our control, in advance, to your satisfaction, up-to-date, within a few days.
Dear Sirs
We are sorry for the delay in the shipment of your order. The delay is due to
circumstances ...... A strike in the port of London caused delays in all
shipments.
We shall arrange to send goods.....in future to avoid these delays.
We have sent, under separate cover an.....price-list for our new range of goods,
which should reach you......
We trust that the merchandise is.....when it arrives.
Yours faithfully
….
23. Insert the correct words in the appropriate spaces in the passage below
assure franco domicile propose
carry out goodwill remedy
courteous inconvenience representative
due to prompt short-shipped
Letters of adjustment should always be....., or polite. You should express regret
for any ..... caused by your mistake, and it is a good idea to .....the buyer that
you will correct the mistake, and offer any other.....you think may be useful.
If the error, damage, or delay is not your company's fault, then.you should say that it is.....circumstances beyond your control.
When you conclude the letter you should promise to ..... the customer's
instructions in the future.
Offer the services of your ...... who can visit the buyer and help to arrange
replacements.
If the buyer asks you what you .....to do about delayed shipments, send a .....
reply. If the order was ....., you should despatch the goods which were not sent
as soon as you can. It is a good idea to arrange payment....., which means that
all costs are paid to the consignee's warehouse. This will be accepted by the buyer as a sign of....., and may prevent the customer from changing his supplier.
24. Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.
Further to our telephone conversation, I am writing to you (affecting, concerning, changing) your order No. SX 1940, which was (sold, made, placed) with us on 10 January.
Once again, I must (regret, apologize, speak) to you for our delay in processing the order. This was due to a (shortage, fault, problem) of office staff. However, since I spoke to you last week, we have (dismissed, promoted, taken on) four new employees at our depot, and I am pleased to be able to tell you that your order is now ready for despatch. It will (arrive, delivery, reach) you in approximately fourteen days' time.
As always, special (care, attention, caution) has been taken to ensure that your (load, crates, consignment) of goods has been packed (meeting, according, serving) to your requirements. Each item will be individually wrapped to (prevent, cause, stop) damage.