4. Reply to letter No. 7 on page 11.

Dear Sirs

Your order no. J733. Your letter QG/MR of 11 October 1977

Thank you for your letter. We are pleased to hear that the consignment was delivered promptly, but are very sorry to learn that case no. 14 did not contain the goods you ordered.

On going into the matter¹ we find that a mistake was made in the packing, through a confusion of numbers², and we have arranged for the right goods to be despatched to you at once. The documents will be mailed to you within the next forty-eight hours.

We have already cabled you in this connection, and enclose a copy of the telegram.

We would be grateful if you would kindly keep case no. 14 and its contents until they are called for by the local representatives of World Transport Ltd., our forwarding agents, who we have already instructed. Please accept our many apologies for the trouble caused to by the error.

Yours faithfully

….

___________

¹go into the matter - рассмотреть (изучить) вопрос

² through a confusion of numbers - из-за путаницы с номерами

5. Reply to letter No. 8 on page 11.

21^st December, 19...

Dear Sirs

Your Order No. 281511/ TW 37/ CLF

Thank you for your letter of the 21^st December. We are sorry to hear that two filing cabinets of the wrong type were sent.

Our pacldng agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case contained the last two of the order there was a delay while extra padding was inserted¹. It was during this delay that the mistake occurred. We have arranged for the despatch of the correct cabinets on board the M/V Bludyel, which will leave from the East India Docks, port of London, on the 29^th December. We assume that² vou will not invoke the penalty clause³ in your contract, since the bulk of the order was despatched promptly. Relevant documents are being despatched, and should reach you within a few days. We should be obliged if your agents would keep Case No. 13 in their warehouse until our forwarding agents can collect it.

We shall do everything we can to ensure that similar mistakes do not happen again. Please accept our sincere regrets at any inconvenience caused to you by our mistake.

We trust that the TW 37 cabinets are to your satisfaction.

Yours faithfully

….

_____________

¹ extra padding was inserted - дополнительный прокладочный материал был вложен

² We assume that - мы предполагаем

³ You will not invoke the penalty clause - Вы не примените статью о штрафах.

6. Reply to letter No. 10 on page 13.

Dear Sirs

Contracts 50-0401/2209 and 50-0401/2210

We refer to your letter of 20^th January, 19... Regarding Experts Examination Acts Nos. 15912, 21313, 21314 and 107630.

Your Experts Examination Acts in each of the above numbers indicate that each case was received undamaged and with no sign of being opened. Similarly¹, our contention² is that the components were counted³ by our Stores personnel and Packing personnel and your representative in Jolm Brown Engineering. In view of the above we therefore consider that the agreement cannot be reached between our two companies on the responsibility for the shortages found on examination in Russia. However, because of business relationship our two companies have enjoyed we are prepared in this instance to supply the items which you claim as shortages. This concession⁴ on behalf of John Brown Engineering must not be construed⁵ as an admission of liability⁶ and we will not accept penalties⁷ for late deliveries or further claims of shortages. We will therefore supply the components detailed on the attached list on an f.o.b. U.K. port basis. These components will not be available for some time but we require your shipping instructions as soon as possible. Please forward these to us.

Yours faithfully

….

__________

¹ similarly adv - подобным образом, так же;

² contention n - точка зрения, утверждение (в споре);

³ count v - считать;

⁴ concession п - уступка;

" construe v - истолковывать;

⁶ admission of liability - признание ответственности;

⁷ penalty n - штраф, штрафная неустойка.