6. Choose the correct word from those given in brackets:

1. The joint venture ... the inspection of the goods at the Seller's plant, but when the goods arrived they were found to be of inferior quality and the joint venture had to ... the whole lot. At the same time the Buyers ... to pay the transportation expenses claimed as they were entirely the Seller's fault (to refuse, to reject, to waive).

2. When can a claim be ...? (to refuse, to decline, to reject, to waive).

3. ... me, can you tell me the meaning of this expression? (to apologize, to excuse).

4. The letter was to have been sent out yesterday. No doubt you should ... now . (to apologize, to excuse).

5. Owing to the ... the machine-tool could not be put into action at. once (damage, damages, losses).

6. The capacity of the delivered motors was much too low, the customers sustained heavy ... and were forced to claim ... from the suppliers (damage, damages, losses).

7. The doctor would always ask his patients if they ... even half his recommendations (to execute, to carry out).

8. This order was to have been ... a month ago (to execute, to carry out).

9. The customers ... a 2 per cent allowance for the difference in colour (to claim, to require).

10. Two hundred more tractors are ... to cover the farm's needs (to claim, to require).

11. The Sellers had to ... storage expenses as the Buyers had not opened a L/C in time (to sustain, to bear).

12. The losses they ... amounted to $ ... which is 1 per cent of the Contract Value (to sustain, to bear).

Запомните выражения:

to reject a claim - отклонять претензию;

to refuse - отказаться;

to waive - отказываться (от права требования, проверки);

to decline (an offer, a claim, a proposal, etc.) - отклонять;

to require a 2 per cent allowance - потребовать 2% скидки;

to bear expenses - нести расходы.

7. Insert the correct words in the appropriate space in the passage below:

cancel investigate quantity

discount negligence replacements

discrepancy packing list unsaleable

inferior penalty clause up to standart

Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the ... of goods received. Perhaps not enough goods were sent, perhaps too many. And sometimes it is a complaint that the wrong goods were sent.

Often there are complaints about ... packing, which can cause damage to the goods. Sometimes the complaint is about inferior quality. Buyers hi this case often complain that the goods are not .... There may be a ... between the description of the goods in the brochure and the goods which actually arrived. A complaint may be about a delay in shipment, although companies often have a ... in their contract to protect them against loss from delay. Complaints about damage are usually the business of insurance companies, but if the damage is caused by the ... of the packers, then the insurance companies will not accept responsibility.

When there is a complaint that the wrong goods were sent, or too many, or too few, then it is always necessary to check the ... for the cases, as well as the invoice. Then the agent must ... what happened. The goods may still be in the port of loading. But the buyer cannot wait for the agent's report. He usually insists on... as soon as possible.

Bad, inferior or inadequate packing may cause damage to goods in transit. The buyers may accept damaged goods if the supplier offers a..., but if the goods are badly damaged they may be ... , and in this case the buyer will demand replacements.

If the delay is very long the buyer may ... the order, and there may be great loss to both suppliers and buyers.