- •Contents
- •Introduction………………………………………………………………….……..4
- •Предисловие
- •I. Переведите на русский язык следующие словосочетания.
- •II. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •III. Переведите на русский язык.
- •I remain,
- •Прочтите и переведите текст.
- •Переведите на русский язык следующие слова и словосочетания.
- •Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •Unit fhree statement of sea protest Text
- •In the port of Murmansk, Russian Federation.
- •I. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •II. Переведите на русский язык.
- •Re: «Mikhaylo Lomonosov» in Aalesund 21.08.2000
- •Re: Shortages on discharging in Turkish ports
- •Найдите в тексте английские эквиваленты следующих русских слов и словосочетаний.
- •Вставьте, где требуется, предлоги и переведите предложения на русский язык.
- •Claims and complaints
- •Vocabulary notes
- •Letter of Complaint No. 1
- •Letter No. 2. Complaint of late .Delivery of goods
- •Letter No. 3. Complaint of late delivery
- •Letter No. 5. Complaint about delay
- •Letter No. 6. Complaint of repeated delays in delivery
- •Letter No. 7. Delivery of wrong goods
- •Letter No. 8. Delivery of wrong goods
- •Letter No. 9. Short - delivery of the goods
- •Letter No. 10. Claim in connection with short-delivery of the goods
- •Letter No. 11. A complaint that not enough goods were despatched
- •Letter No. 12. Claim made in connection with inferior quality of the goods
- •Letter No. 13. Claim made in connection with the substandard goods delivered to the Buyers
- •Letter No. 14. Complaint of damage
- •Letter No. 15. Complaint about bad packing
- •1. Read and translate into Russian the following expressions:
- •2. Read and translate the following nouns. Say from what verbs they are formed:
- •3. Match the words in "a" with their definitions in "b":
- •5. Replace the underlined words in the sentences with the words given below:
- •6. Choose the correct word from those given in brackets:
- •8. Compare two lists of expressions normally used in complaints. Match the formal language of business English in the first list with their unofficial equivalents in the second list
- •12. Use «Perhaps» and «We assume that» to make a polite suggestion for these:
- •13. Notice how this sentence expresses urgent and immediate demands:
- •14. Notice the use of the words «concerning» and «regarding»:
- •16. Read some extracts from the letters of complaint. Fill the gaps, with the verbs in brackets in the Past Simple Tense or the Present Perfect Tense.
- •Istituto di medicina
- •Viale Bracci
- •18. Fill the gaps in this letter with articles and possessive pronouns where necessary:
- •19. Complete the following letter of complaint with the correct prepositions where necessary:
- •20. Translate into English:
- •21. Составьте следующие деловые письма:
- •U n iт three letters of adjustment
- •Vocabulary notes
- •Reply to letter No. 1 on page 6.
- •Reply to letter No, 2 on page 7.
- •3. Reply to letter-No..5 on page 10.
- •Reply to letter No. 6 on page 10.
- •Reply to letter No. 7 on page 11.
- •Reply to letter No. 8 on page 11.
- •Reply to letter No. 10 on page 13.
- •7. Reply to letter No. 11 on page 13.
- •8. Reply to letter No. 12 on page 14.
- •9. Reply to letter No. 14 on page 15.
- •Via di Pietra Papa, 00146 Roma
- •10. Reply to letter No. 15 on page 16.
- •1. Make nouns with the following suffixes and translate them into Russian:
- •2. Form verbs according to the model.
- •3. Form adverbs from the following adjectives and translate them into Russian:
- •4. Put the adverbs in the brackets in the correct position in each sentence.
- •5. Make negative words by adding prefixes un-, dis-, in-, non-.
- •6. Read and translate the following nouns. Say from what verbs they are formed.
- •7. Fill the gaps in these sentences with a word built from the word given in the brackets.
- •8. Decide which spellings are correct and cross out incorrect ones.
- •10. Read.And notice how these sentences express regret:
- •11. Read and notice how you inform a customer about alternative arrangements:
- •12. Explanations. Notice the use of the verb cause here:
- •13. Read and notice how apologies are made:
- •14. Read and notice how you assure customers that similar mistakes will not happen in future:
- •15. Read and notice how you express a mixture of hope and expectation:
- •16. Read and translate into Russian the following word-combinations
- •18. Give English equivalents for the following:
- •19. Match the words on the left with their definitions on the right
- •20. Fill the gaps in these sentences with a suitable prepositional phrase. The first one is done for you as an example.
- •21. Fill the gaps in these sentences with the right prepositions, as in this example;
- •22. Insert the correct phrases in the appropriate spaces below, beyond our control, in advance, to your satisfaction, up-to-date, within a few days.
- •23. Insert the correct words in the appropriate spaces in the passage below
- •24. Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.
- •25. Write a letter of adjustment in reply to the letter of complaint using the following words and phrases:
- •26. Translate into English the following sentences:
- •27. Translate into English the following letters:
- •28. Read through the following situations and do the assignment.
- •Part III brokerage read and translate dialogues:
- •Слова и выражения
- •Specimens of telexes in connection with the chartering of vessels
- •Слова и выражения
- •Слова и выражения
- •Слова и выражения
- •Extract from the transport insurance rules of ingosstrakh
- •General stipulations
- •Слова и выражения
- •Supplement №1 вступительные фразы
- •Supplement №2 Наиболее употребительные сокращения, используемые в деловом письме
- •Список использованной литературы.
- •98309 Г. Керчь, Орджоникидзе, 82.
8. Compare two lists of expressions normally used in complaints. Match the formal language of business English in the first list with their unofficial equivalents in the second list
1. if snot our fault
2. you should make it right
3. we want our money back
4. |
you have to pay when the goods are returned to you |
5. |
we will sue you |
6. |
you made a mistake |
7. |
we won t buy anything from you again |
8. |
the goods are rubbish |
9. |
we're complaining about |
10 |
why don't you pay attention ?
|
а. |
we are sending the consignment to you carriage forward |
b. |
we are not responsible for the error |
с. |
we would like to complain about... |
d. |
we will have to take legal action |
е. |
you seem to have made an error |
f. |
the products are not satisfactory |
g. |
We will not re-order |
h. |
you have not followed our instructions |
i. |
please correct the error |
J. |
we would like a refund |
9. |
These sentences or parts of sentences have been written in colloquial |
|
form, as if someone were saying them. Rewrite them, using examples of |
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formal language that would be found in a business letter |
Example: Fm phoning about order number PT 70641. |
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With reference to our above order.......... |
1. |
We're afraid that................................................ |
2. |
When they arrived at our warehouse................ |
3. |
They were damaged while they were being shipped. |
4. |
So we're going to send them back to you. |
5. |
We'll tell you about how we're going to ship them later. |
6. |
We hope this will be OK with you. |
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Right answers: 1. We regret to inform you that... |
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2. On arrival.... |
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3. They were damaged during shipment. |
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4. We therefore propose to return them. |
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5. We will advise shipping details by telex. |
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6. We trust this will be acceptable. |
10 |
Do the exercise according to the model: |
Use the word «unfortunately» to express a mild complaint at the following. The word begins the second sentence in each case.
Note these sentences:
Our agent took delivery of the goods in the port of Oslo on the 29th January 19.. Unfortunately, 127 forks were missing.
Use the word "unfortunately" to express a mild complaint at the following. The word begins the second sentence in each case.
1. We received your consignment of electrical equipment. Two cases of transformers were damaged.
2. We would like to send the goods in one shipment. That is not possible at the moment.
3. The ship set off on schedule. It was delayed in transit by stormy weather.
4. The damage was caused by bad packing. The insurance policy doesn't cover you for this.
5. We ordered 25 typewriters. Only 20 arrived.
11. Notice how a more serious complaint is expressed
We regret to inform you that four cases are damaged.
We very much regret to inform you that the quality of the merchandise is
unacceptable.
Complain in this way about the following:
1. Seven boxes are missing.
2. There has been some pilferage in cases 1 to 5 inclusive.
3. The padding did not protect the glass bottles.
4. Case No. 19 was damaged by hooks in the port of Marseilles.
5. The shipment of men's suits was delayed in transit.
6. The quality and design are not up to your usual standard.
7. Cases 7 and 8 contain the wrong goods.
8. Only 20 typewriters were despatched, out of an order for 25.
9. The insurance policy doesn't cover you for negligent packing.
10. We cannot accept the surplus cases you consigned.