8. Decide which spellings are correct and cross out incorrect ones.

a) acknowlege - acknowledge

b) apologize - appologize

c) inconvenience - inconvenince

d) recieve - receive

e) arbitration court - arbitration cort

f) referense - reference

g) infringement - infringment

h) disappointment - disapointment

i) faitfrfully - failMuly j)

c) damege – damage

9. Read the letter that contains 16 spelling mistakes. Find the mistakes and correct them.

Dear Mr Crane

Thank you for informing us about the damege to our consinment (Inv. No. 18871).

From our previos transactions you will realize that thes sort of problem is quiet unusual. Nevertheles, we are sorry about the inconvenince it has cauzed you. Please wuld you return the whole consignment to us, postage and packing forward, and we will ask the shiping company to come and inspect the damage so that they can arange compensetion. It is unlikely that our insurence company needs to be troubled with this case.

If you want us to send you anather shipment as per order No. 14478, pleas let us know.

Yours sincerely

D. Causio

10. Read.And notice how these sentences express regret:

We are very sorry to hear that two filing cabinets of the wrong sort were sent.

We are very sorry that you had to wait for this shipment.

We regret very much that you did not receive the full consignment.

Make sentences similar to the above for the following causes of complaint. These sentences are from buyers to the supplier.

1. Four cases contained the wrong goods.

2. Our agent had to wait seven days for delivery.

3. We think the goods are of inferior quality.

4. Corrosion and rust have made the instruments unsaleable.

5. The goods despatched do not correspond to the catalogue number of the goods we ordered.

6. Your packers did not follow our instructions.

7. Case No. 26 was breached.

8. We are short-shipped by three cases out of our order of twenty-seven.

9. The delay will mean that we cannot meet a delivery deadline (крайний срок) to our customers.

10. Inadequate packing by our packers caused the loss of five cases of whiskey.

11. Read and notice how you inform a customer about alternative arrangements:

We are arranging to send replacements on the M/V Sidmouth.

We have arranged to send replacements on the M/V Sidmouth.

Inform the buyer about alternative arrangements:

1. Send our agent to inspect the goods.

2. Despatch the shipping documents at once.

3. Replace the damaged goods.

4. Visit your head offices next July.

5. Collect the goods rejected by you.

6. Send an expert to examine the goods.

7. Offer you a discount of 10%.

8. Despatch the delayed goods franco domicile, duty paid.

9. Ship the merchandise before the 10^th December.

10. Pack the goods in accordance with your instructions.

12. Explanations. Notice the use of the verb cause here:

There was a delay, (complaint) There was a dockers' strike.(explanation) The delay was caused by a dockers' strike.

Write explanations in the same way for a customer's complaints about the following:

1. There was damage. There was inadequate waterproof lining.

2. There was an error. There was confusion about reference numbers.

3. There was a delay. There was stormy weather in the English Channel.

4. There was a mistake. There was a false reference number in the catalogue.

5. There was an accident. There was rough unloading at the port.