Exercise 2
Listen to the following extract from the recording which shows how the situation progressed. Try to complete the gaps, using no more than three words in each case.
John: Well, I'm amazed! I really am. What on earth … … … the old man? You'd
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have thought he would be … … … to consider a thing like … … or … … … |
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. I gather there was a major battle years ago to get him to agree … … … |
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even in the few areas … … … now. |
Peter: |
Yes, he's suddenly decided to change … … … . I think our … … … may |
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have had a hand in it! Joanna is always talking about things like … … , |
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operational research, … … … and so on. |
John: |
That's just what … … … . |
Peter: |
Yes, but you know, the story's not finished yet. I don't think H.G. has quite |
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realised … … … of all this. |
John: |
What do you mean? |
Peter: |
You wait and see. Some of … … never know where to stop. |
Exercise 3
Listen to the following conversation between John and Sally. All the remarks are mixed up. Put them in the order they appear in the Unit. Supply the remarks with the name of their authors. Use the grid below.
A … |
Oh, what's that? |
B … |
Management! Surely that's not necessary? |
C … |
Well? |
D … |
So, Mr. Scott, this seems very satisfactory. I'm very interested in this sample |
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survey. I think we should like you to go ahead and do the full review. |
E … |
In our experience it’s as vital as it is in any other department. Perhaps more |
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vital. Just as a matter of interest, would you mind if I gave you the results of |
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some research I did myself, while waiting for you this morning. |
F … |
Er … there is one other point we’ve not yet mentioned. |
G… |
We haven’t yet done anything on the management side. |
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Exercise 4
Act as an interpreter.
Скотт: «10 часов утра. Директор-распорядитель прибывает в офис. Обнаруживает, что почта рассортирована неправильно. Двумя письмами должны заниматься другие сотрудники. Чтобы ответить на одно из писем, необходимо было сослаться на предыдущее, а его в папке не оказалось. Ежедневника под рукой тоже не оказалось. Из-за этого произошла заминка и путаница с договоренностью по телефону о встрече, а секретаря в тот момент в кабинете не было, так как она искала пропавшее письмо».
Grant: Well, really! Do your methods usually include listening to private conversations through open doors?
Скотт: Нет. Но в этот раз я не смог удержаться. Наша работа, мистер Грант, состоит в том, чтобы наблюдать и объективно докладывать о своих наблюдениях.
Grant: I see. Well, thank you very much, Mr. Scott, for your report, and I look forward to studying it carefully. But as to ...
Скотт: … что касается того, чтобы включить (в счет) доклад об организации у вас менеджмента …?
Grant: I hadn't bargained for that, you know. I shall have to think about it. Hm, yes,I don't quite like the idea of being told how to run my own business, but ... well, I'll let you know, Mr. Scott. Good morning.
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Exercise 5
Match the phrases on the left with an appropriate explanation on the right. Fill in the grid below.
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productivity |
A |
the detailed study of manual, or semi-manual, work, so that |
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non-essential work can be eliminated and operations |
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carried out with maximum efficiency |
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2. |
work study |
B |
a bonus plan. An incentive is offered to encourage |
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employees to work harder, and more efficiently. |
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3. |
Critical Path |
C |
someone who examines something in detail, (an employee |
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Analysis |
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of the firm of consultants who investigates the different |
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(C.P.A.) |
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jobs done by different workers) |
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4. |
consultants |
D |
method of planning the undertaking of a complex project in |
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a logical way, by analysing the project into its component |
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parts, and recording them on a diagram which is then used |
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for planning and controlling the activities which carry the |
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project to completion |
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5. |
operator |
E |
to pay a workman according to the work done, not by the |
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time taken to do it |
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a sample |
F |
here, another word for a worker, particularly someone who |
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study |
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operates a machine |
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investigator |
G |
the rate at which goods are produced |
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8. |
A survey |
H |
professional business experts who, for a fee, advise clients |
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on aspects of their business. (In this case the firm are |
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specialists in Organisation and Methods) |
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9. |
incentive |
I |
a plan for giving extra money to workers in certain |
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payments |
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circumstances. In this case they will receive a bonus if their |
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scheme |
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production rises. |
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10. |
to pay piece |
J |
an analysis covering all aspects of a subject. It can apply to |
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rates |
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the actual work of investigation or the final written report. |
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11. |
a bonus |
K |
an investigation of a specimen, a part of something which |
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scheme |
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shows what the whole is like |
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1.2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
POST-LISTENING
1.Consider the following points. Share your ideas with a partner or a small group. Be prepared to explain your answers to the class.
a.Why is John Martin amazed to see the group of consultants in the firm?
b.What made H.G. call in a firm, who are consultants in work study techniques ?
c.What can Mr. Scott and his consultants do for Harper & Grant Ltd.?
d.In what way does Advertising Manager have a hand in inviting consultants?
e.What were the steps H.G. hadn’t bargained for and why do these steps make him annoyed?
2.Recount the situation as if you were John Martin. Say what you think your firm needs as far as management is concerned.
3.Suppose you are Peter Wiles. What makes you think that workers might dislike investigators and interfere with their work?
4.Render the situation as if you were Joanna Harvey.
5.Act out a conversation between
a.Peter Wiles and Hector Grant about the results of the work study survey and the necessity of changes in the firm;
b.Peter Wiles and John Martin after the departure of the consultants
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