Personnel

market group. Individual letters advertising certain products and services, together with mailing labels, can be prepared. Weekly function sheets, which list daily events such as meetings, banquets, and receptions, can be produced by assessing individual banquet sheets, which list the details of an individual event at which food and beverages are served. Information on clients can be stored and updated as required. Contracts can also be produced. Tickler files on upcoming events are a great asset in keeping an edge on the competition.

In addition, monthly newsletters can be produced through the word processing and desktop publishing applications. Further, this module maintains reserved occupancy status of meeting and banquet rooms—a valuable organizational feature. Tracking social networking applications used by the guest to contact the hotel, such as Facebook, Twitter, LinkedIn, YouTube, message boards, websites, and blogs for reservations or other information, assists in creating personal files on individual guests.

The maintenance of personnel files is greatly enhanced by using a PMS (Figure 4-23). Information concerning job category, date of hire, record of orientation and training, rate of pay, last evaluation date, promotions, pay increases, payroll deductions, and the like assist management in developing a well-operated human resources department. The amount of paper involved in employee recordkeeping can be kept to a minimum. The word processing application is used to generate form letters, job descriptions, reports, employee procedures, and policy manuals. The PMS also permits labor analysis to be performed with ease.